Frequently Asked Questions

What happens if the car breaks down or if I have an accident ?

"Most Europcar locations provide clients with complete 24-hour emergency road side assistance. The numbers to be called are printed on the rental agreement and on the rental agreement wallet. In many countries, the number is also on the windscreen of the rental vehicle. In the event of a breakdown or an accident, you will receive prompt assistance. You must always remember to complete an accident report form, if an accident happens, giving a full account of the circumstances in which the accident happened. In the event of an accident, always make out a jointly agreed report with the other person involved (you'll find one in the folder containing the vehicle's documents). If you don't, you could be held liable for the cost of repairing the damage done to the rental vehicle. Please read carefully the rental terms and any instructions provided at time of pick-up. The price of main usual parts is available at most of the main European stations, so that the small damages can immediately be paid at time of return."

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Can I drive into another country ?

Europcar may permit you to cross the border with the vehicle. This varies according to country of rental, car categories and the countries you wish to visit. Please check on our Conditions of Rental pages. For any sea crossing, a written authorisation may be asked by the country. Check at the reservation time or in your agency.

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What if I have a problem with the car ?

In most countries, Europcar provides Emergency Roadside Assistance 24 hours a day, 365 days a year. Details will be supplied at time of pick-up.

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What do I need to do in the event of loss of keys ?

"In the event of loss of vehicle keys, you will need to contact the Europcar check-out location . According to the country and where you are, it could take between 24 and 48 hours for you to receive the new keys. Additional service charges will apply, as the loss of keys is not covered by our insurance and protections."

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What do I need to do in the event of Loss or theft of the vehicle?

"The first thing will be to call the local police authority and next, to call the rental station. The vehicle key & the loss or theft declaration to the police will have to be provided to the nearest Europcar location For detailed information & country specifics, please consult the Europcar rental terms and/or the Assistance brochures available at our counters Your financial responsibility will depend upon the protection you subscribed to at time of rental"

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Do I need to carry out any vehicle maintenance during the rental ?

"Our vehicles are ready to rent once they have successfully passed all the preparation checks. During your rental and according to the mileage run, you will be required to perform customary inspections (oil level, tyre pressure ...) in accordance with reasonable and prudent use. You should stay alert for any signal from the warning lights on the vehicle's dashboard and take any necessary protective action For detailed information & country specifics, please look at the Europcar country rental terms and /or the Assistance brochures available at the rental station."

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Is there mileage limit for my rental ?

"Europcar offers two types of rate: - rate including unlimited mileage, which means that you can drive as much as you want. However we recommend that no individual driver be at the wheel for extended periods and / or without taking appropriate rest. - rate including a limited mileage, which means that you will be charged for extra for additional mileage over that limit. You will be advised on the rate pages of our online booking service whether unlimited mileage is included, or you can ask at the counter when you pick up your car."

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Rules of the Road

" OBSERVE LOCAL SPEED LIMITS: Speeding may lead to your driving licence being confiscated immediately, on the spot. Fines are often high and they must be paid. If you leave the country before paying a fine, notification will be sent to you. That's why it's important to carefully observe all posted speed limits. Please remember that most countries post speed limits in kilometres per hour, not miles... ALCOHOL RISKS Every European country has laws against driving under the influence of alcohol and their permissible blood alcohol level is often extremely low. Drinking just one can of beer could put you in violation of the law in many countries. In several countries, any blood alcohol reading above zero is considered to be a punishable offence. SAFETY BELT Legislation in most countries now requires both drivers and passengers to wear correctly fitted safety belts. Furthermore most European countries do not permit children under certain ages to be in the front passenger seat of a moving vehicle. PARK ONLY WHERE IT'S PERMITTED In major cities, you will usually find parking areas designated as ""blue zones"" for short-term parking (1 to 1½ hours), ""green zones"" for longer periods, and ""red zones"" where parking is prohibited. Some cities also use parking meters, so be sure to check whether there is a meter - and insert payment - if there is one"

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