Frequently Asked Questions

What is included in the price?

Your Europcar rental quote takes into account all mandatory charges corresponding to your reservation criteria. This quote generally includes the following items :

- Value Added Tax or any other local tax

- Unlimited Mileage, or if this is not the case, the clear number of kilometres/miles included, with the cost of each extra kilometre/mile

- Premium station surcharge

- Road tax and Licence fee surcharge

- Third party liability insurance

- Collision Damage Waiver (“CDW”)

- Theft Waiver (“TW”)

CDW and THW may be merged together in Loss Damage Waiver (“LDW”) in some countries. An excess amount displayed at time of reservation indicates the maximum amount of money you are liable for, in the event of damage to or theft of the vehicle. This excess amount may be waived in some countries by purchasing optional super protections at time of rental.

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I don’t want any unpleasant surprises at check out - are there any compulsory additional taxes or surcharges

Your Europcar rental quote takes into account all charges corresponding to your reservation criteria. The list of these charges are printed on the reservation confirmation The rates are guaranteed for the rental associated to the confirmed booking Only specific compulsory charges such as Airport, Railway, Ecological surcharges (when excluded from the product) and country governmental taxes may vary until the renting period.

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Can I check rates without making a reservation?

You may request a Europcar quotation and check vehicle availability without making a reservation. Complete only the entry page on your Europcar website and click on “Select a Vehicle” . If you wish to make a reservation at this time and with these details simply continue by pressing the ""Book and Pay Now"" button or the “Book and pay at station” Button. You will then have the possibility to receive a quotation by e-mail by clicking on the corresponding icon.

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What should I do if I have lost my password?

To retrieve your password, please click on the link "Forgot your password" on the home page of our sites or in the my Europcar section. You will then be asked to supply the answer to your secret question and if your answer is correct we will send you an email with a new password for security reasons. You may change that new password in the my Europcar section on receipt of the email. You may also send an e-mail to Webmaster@mail.europcar.com indicating your date of birth, Europcar ID number and Driving Licence.

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How will I know that my reservation is confirmed?

At the end of the reservation process you will receive a "Reservation Confirmation" page with the reservation number highlighted. You will also receive a confirmation e-mail containing the details of your reservation. You should print these and keep them for your records.

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Is it possible to modify / cancel my prepaid reservation after it is confirmed?

Yes, it is possible via the Modify/Cancel link. Fees may apply in certain cases: you will be notified at time of modification/cancellation. The amount initially charged will be refunded on your credit card number if the required notice is given (see Terms and Conditions). Please note that you can only modify or cancel the reservations which have been made online by yourself. You will not be able to amend online reservations made or modified via our Reservation Service Centre, Travel Agency, or reservations using a driver ID whilst you are not logged on using the same Driver ID.

You will receive a confirmation of amendment or cancellation by e-mail .

You should print these and keep them for your records.

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What does it mean when I receive the message "Your session has timed out"?

For your security, if you remain inactive on the website for a prolonged period of time, we close the connection to our system and ensure that the personal data entered is removed securely. To restart the process simply clicks the link.

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Can I book additional extras or equipment?

Yes, you can book additional extras online. This may include in certain countries additional driver / young driver surcharge and in all countries, it includes any special equipment, such as child seats or ski rack. These items can be requested at time of reservation by clicking on “Need Extras” of the rate quote page. They involve extra cost and are subject to availability.

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How Can I locate the closest Europcar Location?

Please click on the “Search closest location” link of your Europcar website home page (above the station list) or in the Concierge Service section.

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How should I know which vehicle to choose?

Please check the "Need help to choose a vehicle" section of our Concierge Service section.

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Can I get a copy of my invoice?

Yes, you can get a copy of your invoice by clicking on the "Print Invoice" link in our Concierge Service or in My Europcar.

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Do you deliver vehicles?

Yes, but for the moment our online Delivery & Collection service is only open to clients belonging to a company entitled to such service and booking via the Business Centre.

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Do you offer a Collection service?

Yes, but for the moment our online Delivery & Collection service is only open to clients belonging to a company entitled to such service and booking via the Business Centre.

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Do you offer a Chauffeur service?

Yes, please check our "Wish a Chauffeur" section in our Concierge Service section.

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How is my rental rate calculated?

Your total rental rate is calculated based on the information provided at time of booking. Quoted total rate will include any extras you select during the booking process. Our counter agents will review all charges with you to ensure that your total charges meet with your approval when you pick up your car.

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