If your subject is not covered online or you require additional assistance please contact us.
Please click on the "My Europcar" section in the navigation menu.
I have forgotten my Europcar ID number. What can I do?
Please check your Europcar Privilege card: you will find your number under "ID" on the front of the card. Alternatively you can find it under "Driver ID" on your last Europcar rental invoice, or last Europcar Rental Agreement. Otherwise, please use our Search ID function available on our home page and in the My Europcar section.
I have forgotten my password. What can I do?
To retrieve your password, please click on the link "Forgot your password" on the home page of our sites or in the my Europcar section. You will then be asked to supply the answer to your secret question and if your answer is correct we will send you an email with a new password for security reasons. You may change that new password in the my Europcar section on receipt of the email. You may also send an e-mail to firstname.lastname@example.org indicating your date of birth, Europcar ID number and driving licence.
How do I change my password?
Go to the "My Europcar" section and you can update your password and rental preferences.
If you have any further questions, you can contact us by e-mail.