Specific Terms per country
Please consult the specific hire requirements of the country where you will hire the vehicle using the corresponding listbox. Hire conditions per country are subject to change without prior notice. Please check at pick-up time.
Please select a country
Click here to download the terms and conditions for Abu-Dhabi
Tax:
5%
Additional driver:
Dhs.25/day/driver with a maximum amount of Dhs.150/driver/ Rental Contract
Max 3 additional drivers are allowed
Age:
Min age - 21 years old & Max age - 75 years old
Extra charge of AED 500 will be charged for young or senior driver
Airport surcharge:
AED 25 airport surcharge will be charged at Abu Dhabi Airport
24/7 Station
Rental deposit:
Deposit amount of the estimated rental charges plus AED1500/- will be locked on client’s credit card.
Debit Card / Cash is not accepted for the deposit, Only credit card deposit is accepted.
Accepted Credit cards & other means of payment:
Visa, Mastercard, American Express, Samsung Pay, Apple Pay.
Chauffeur driven service:
Please contact "limo@europcar-uae.com"
Delivery / Collection:
In Abu Dhabi minimum charge of Dhs.30/- each way will be charged.
Dubai & other emirates will be charged min of AED 300 depending on distance.
Driving license:
UAE Driving License is a must for All Residents from any nationality
Residents of Gulf Countries (GCC) can drive with their GCC Driving License
National Driving Licence is accepted from visitors who are citizens of these countries (UK,
USA, FRANCE, JAPAN, BELGIUM, HOLAND, SWITZERLAND, DENMARK,
GERMANY, ITALY, SWEDEN, GREECE, AUSTRIA, IRELAND, SPAIN, NORWAY, else International Driving licence is a must for visitors who are citizens of other countries.
TURKEY, CANADA, POLAND, SOUTH KOREA, FINLAND, SOUTH AFRICA,
AUSTRALIA, NEWZEALAND, ROMANIA, SINGAPORE, HONG KONG, PORTUGAL,
LUXEMBOURG, SLOVENIA, LATVIA, LITUANIA, CHINA & HUNGARY).
Fuel:
Fuel Policy is Full to Full.
If returned empty or with less fueal then cahrges will apply (Equal to refueling cost + 10% service charge)
Insurances:
Rates include standard insurance with excess of AED [1200-3500] varies per car category.
Full insurance is provided upon request at 20-100 AED per day depending on the vehicle category.
One-way rentals:
1) Domestic:
Domestic one way between the emirates of UAE is allowed.
2) International:
International one-way rental is not allowed.
Other services:
Additional charges are applicable for Nav/GPS system, tracker system, child/baby seats, Spare-key,or any other additional service requirements.
Restriction of use:
a) In violation of traffic and other regulations;
b) For illegal actions;
c) For re-renting
d) For driving on terrain or roads that are not suitable for the Vehicle;
e) On rallies, off roading or racing events.
Crossborder:
Cross Border Insurance fees = AED 750/- for 1-7 days, then AED 100/- per each additional day, upto a maximum amount of AED 1500/- per rental .
The purchase of "Oman Insurance" (X-BORD4) from Europcar Head Office is mandatory, for UAE vehicles driving into Oman, where vehicles can't be left there and should be driven back to UAE, as we offer NO Oneway to Oman .(Mileage will be restricted to 250 km/DAY in case of cross border for all SIPPS)
Use of Winter Tyres:
Winter Tyres are not required.
Specific note:
To hire a car the driver needs valid passport or ID, driving licence and credit card
Please read EC ABU DHABI DETAILED RENTAL TERMS AND CONDITIONS for more details.
Tax :
20%
Airport Surcharge :
18 euro/rental (vat inclusive)
Age :
Minimum 21 years for all car group. Maximum age 70 years. A Young Driver Surcharge will be applied for drivers of 21 and 23 years old.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two years.
International Driving licence not mandatory.
Cash Rental deposit :
Not available
Credit Cards Accepted :
American Express, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Waiver : Charges may vary by station and by car group.
Details are available from Europcar Reservation Office.
Delivery / Collection
Available within & Outside City limits upon requests
One-Way Rentals :
A) Domestic : Available between Europcar locations.
B) International : Not Available.
Other Services :
All Child safety seat, Snow Chains, Snow Tyres, Navigation System (NAV).
Restriction Of Use :
Bulgaria and Bosnia and Hercegovina are not allowed.
Chauffeur Driven Service :
Not available.
Others :
Charges may apply when cancelling a service within 24 hours of the pickup time.
Click here to download Terms and Conditions for Andorra
Full terms and conditions:
Tax:
4.50%
Additional driver:
15 euros per day, max 150 euros per rental
Age:
Young driver charge 21-25, charge per day: 15 €, charge per rental :150 €
Airport surcharge:
None
Cash rental deposit:
Only credit cards accepted
Chauffeur driven service:
none
Credit cards accepted:
Visa, Mastercard
Delivery / Collection:
45euros
On request, from Monday to Friday
Driving licence:
International driving licence not requested. Only in european caracters. Minimum 2 years driving experience.
Fuel:
All cars are supplied with a full tank of fuel at time of pick-up. At the end of the rental the customer is required to return the car with a full tank of fuel, otherwise refueling charges for missing fuel will apply.
One-way rentals:
1) Domestic:
2) International:
Crossborder:
Not accepeted
Other:
No Show fee 95euros or 100% of rental if lower
Tax :
5%
Airport Surcharge :
Cars rented at Europcar locations in the airport are subject to a surcharge of 35USD
Age :
Minimum age is 19 Young Driver surcharge will be charged for renters under 25 years for car groups higher than Intermediate
Additional Driver :
Any Additional driver must meet Europcar requirements regarding age, driving licence and mean of payment 7 USD / day, maximum 70 USD / rental
Driving licence :
Minimum 12 months or 19 years old for MDMR / ECMR / ECAR /EDMR/ CDMR/ DDAR Minimum 24 months or 21 years old for IFMD /DMMR / IFAD / SFMR / SFAD / SFAR / PFAD / IFMR / FPMD/ MFMR Both the renter as well as the additional drivers must hold a valid driver's licence issued at least one year prior to the rental date. If the driver's licence of the renter or of the additional driver is not written in Latin alphabet, renter must provide an international driver's licence. The international driver's licence must be presented, in original, together with the national driver's licence.
Cash Rental deposit:
Details are available from Europcar Reservation Office
Credit Cards Accepted:
Visa
Deposit Policy:
Please refer to the LeisSales Fleet Template
Insurances:
LDW - Excess from 2300USD up to 8200USD, according to the rented car group
SPCDW - 0 Excess, subscription according to the rented car group
SPTHW- 0 Excess, subscription according to the rented car group
Delivery / Collection:
60USD for all groups
One-Way Rentals :
A) Domestic : Not available.
B) International : Not available.
Other Services :
Child Seat Baby, Child Seat Infant, Child Seat Toddler, Child Seat Booster, Snow Chains and Navigation System.
Restriction Of Use :
Circulation limited to the province of Luanda Circulation outside the province of Luanda requires authorization and the subscription of the insurance SPTHW is mandatory.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Fuel :
All cars are supplied with a full tank of fuel at time of pick-up. At the end of the rental the customer is required to return the car with a full tank of fuel, otherwise refueling charges for missing fuel will apply. Refueling charge is 40 plus the standard pump price per litre
Tax :
21%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum 21 years for all car group. There's no maximum age limit.
A Young Driver Surcharge will be applied for drivers of 21 and 22 years old.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two years.
International Driving licence Mandatory.
Cash Rental deposit :
Not available. Major Credit cards only.
Credit Cards Accepted :
American Express, Diners Club, Master Card, Visa.
Insurances :
Deductible Collision Damage, C.D.W, Theft Protection: charges may vary by station and by car group. Details are available from Europcar Reservation office.
Delivery / Collection
Available Within and Outside City limits upon request.
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic: Available between Europcar stations,except for Ushuaia.
B) International: not available.
Other Services :
Child safety seat (15-30kg, 33-66lbs), Toddler safety seat (9-18kg, 20-40lbs), Ski Rack, Snow Chains, Snow Tyres, Navigation System (NAV).
Restriction Of Use :
Cross Border: it is only allowed to cross the Argentinian border to Brazil, Chile, Paraguay and Uruguay, under request. Cross border requests should be submitted togeather with a copy of the driver's passport and driving license with at least 96 working hours prior the date of rental. Cross border permits can be requested from all of our stations except for the Ushuaia Airport Station.
An International driving license is mandatory to drive a car in Argentina.
Chauffeur Driven Service :
Not Available.
Others :
Charges may apply when cancelling a service within 48 hours of the pick up time and for not ever showing to pick up the car ("No Show").
Click here to download Full terms and conditions
Tax 20%
Airport Surcharge :
Fixed 8 euros, Airport station 24/7 service
Age : Min age - 21 years old Max age - 75 years old
Additional Driver : 10 EUR per day Max 40 EUR for the whole rental
Driving licence : Valid driving licence for at least 3 years
International, European and Russian driving licences are accepted.
International driving licence is required for USA,Canada,Australia and not latin alphabet licenses
Rental deposit : Cash rental deposit is not accepted
Maestro card is not accepted for the deposit.
Only credit card deposit is accepted .
The deposit will be automatically unblocked within 30 days after blocking the amount
Credit Cards Accepted : Visa, Mastercard, American Express
Rental and excess amount is the same
Insurances : Standard insurance is included in the rates. Full insurance for extra cost depending on vehicle model
Delivery / Collection : 20 euros in Yerevan, out of Yerevan please email us to info@europcar.am
One-Way Rentals :
1) DomesticIn town - free of charge between stations
2) International: Cross border one way rental is allowed only for Georgia /Tbilisi and airport (170 EUR)
Cross border : Is possible only with Georgia. Cross border fee is 70 EUR
Other Services :
Baby seater 10 EUR per day, max 40 EUR
GPS 10 EUR per day, max 40 EUR
Chauffeur Driven Service : 35 EUR for 9 hours daily
Restriction Of Use :
a) in violation of traffic and other regulations;
b) for illegal actions;
c) for re-renting
d) for driving on terrain or roads that are not suitable for the Vehicle;
e) on rallies, test drives or racing events;
Use of Winter Tyres Provided in winter without any extra charge
Financial qualification : Total car rental + /350-800/ EUR on the credit card
Environmental Tax: No applied in the country
Others conditions :
To hire a car the client need valid passport, driving licence and credit card
Tax :
3.5%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum 23 years for all car groups, no maximum.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year.
Cash Rental deposit :
Cash deposits are accepted.
Credit Cards Accepted :
American Express, Diner's club, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W. and Theft Waiver: Charges may vary by car group.
Delivery / Collection
Not available.
One-Way Rentals :
A) Domestic :between all Europcar stations one way charges apply in all cases. The fees vary and are included in the quoted price.
B) International : Not Available.
Other Services :
Child Seat Baby, Child Seat Infant, Child Seat Toddler, Booster Seat, Mobile Phone.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Click here to download Terms and Conditions for Australia
Tax :
10% Goods and Service (GST)
Airport Surcharge :
Included in your rental charges when applicable and details are available from Europcar Reservation Office. When applicable the rate is displayed in your rental agreement.
Age :
Minimum 21 or 25 years according to the car group. Additional Young Driver surcharge applies for drivers under 25.
Additional Driver :
With the consent of Europcar and the renter, the vehicle may be driven by other persons which must be included on the rental agreement at time of pick up. Conditions and additional driver charges apply.
Driving licence :
Full unrestricted driving licence and international drivers license in English.
Cash Rental deposit :
Cash Rental Deposit not available. Credit card pre-authorisation of rental charges will be taken at time of pick-up. Additional bond may also be pre-authorised on your credit card at time of pick up.
Credit Cards Accepted :
American Express, Diners Club, Master Card, Visa.
Covers :
Our basic level of cover is already included in the price. Damage Cover Products to reduce the standard damage liability fee (DLF) may be purchased at extra cost on certain vehicle categories, including Premium, Medium, Snow Cover and Unsealed Road Cover. There may be no cover in some circumstances even if Damage Cover products have been purchased. Refer full terms and conditions of rental available at europcar.com.au for full details of exclusions to cover.
Delivery / Collection:
Maybe available Within and Outside City limits.
One-Way Rentals :
A) Domestic : may be available between Europcar stations. B) International : Not available.
Other Services :
Navigational Unit and Child Seats. There are some toll roads which include an obligation to pay Tollaust Pty. Limited ACN 050 538 693 (“Linkt”) a Service Fee of $3.30 (inc GST) for each calendar day on which you use a toll road in addition to payment to Linkt of the applicable tolls.
Restriction Of Use :
You have no cover for Damage or Third Party Loss in some circumstances even if You purchase Damage Cover Products. These are fully set out in the Terms and Conditions of Rental available at europcar.com.au and include Damage or Third Party Loss
caused by inundation or immersion of the Vehicle in water, use of the Vehicle in any prohibited area and Overhead and Underbody Damage, including overhead contact to any part of the pantech or box section of a Commercial Vehicle. Driving the Vehicle on Unsealed Roads and above the Snow Line is never permitted unless You have purchased the appropriate cover at the Start of Rental and Off Road use is strictly prohibited. You must refer full terms and conditions of rental available at europcar.com.au for full details. cover.
Chauffeur Driven Service :
Not Available.
For full terms and conditions, please click here.
Tax :
18%
Airport Surcharge :
Free of charge
Age :
21 years old for all car groups
Additional Driver :
Free of charge, the second additional driver is available at 5 Euro per day, the third additional driver is at 5 Euro per day
Driving licence :
1 YEAR FOR ALL VEHICLES EXCEPT LDAR, SFAR, FFAR and SVMR (2 YEARS)
Cash Rental deposit :
250 EURO ( Cash not acceptable)
Credit Cards Accepted :
Master Card and Visa.
Insurances :
CDW and THW are mandatory
Delivery / Collection
Amount: 15EUR / Included: 35KM / Charge per ADD KM: 0.2KM, Amount: 110EUR / Included: 260KM / Charge per ADD KM: 0.2KM
Other Services :
Chauffeur service, Roadside assistance
Restrictions of use:
dependent on driver age and type of vehicle required
Chauffeur Driven Service :
40 EURO excluding VAT
One-way rentals: :
1) Domestic:penalty 1000EUR
2) International:penalty 1000EUR
Fuel :
FUEL TYPE - DIESEL: PUMP FUEL PRICE/LITER: 0.35. REFUELLING CHARGE PRICE/LITER: 0.85,FUEL TYPE - LEADED: PUMP FUEL PRICE/LITER: 0.5. REFUELLING CHARGE PRICE/LITER: 1,FUEL TYPE - SUPER UNLEADED: PUMP FUEL PRICE/LITER: 0.7. REFUELING CHARGE PRICE/LITER: 1.2
Tax :
5%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 or 25 years according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least 2 years.
Cash Rental deposit :
Cash Rental Deposit not available.
Credit Cards Accepted :
American Express, Diners Club, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W. and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection :
Available - Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available between all locations. B) International : Not Available.
Other Services :
Child Seat Baby, Child Seat Toddler.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Certain categories are Chauffeur Driven Only. Available upon request. Details are available from Europcar Reservation Office.
Tax :
16%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 or 25 years according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
Access, American Express, Diners Club, Euro Card, Master Card, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection :
Details are available from Europcar Reservation Office.
One-Way Rentals :
Available between all Europcar station on the same island.
Other Services :
Baby Seat.
Restriction Of Use :
Details are available from Europcar Reservation Office.
Tax :
8%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Chaufeur service only.
Additional Driver :
Chaufeur service only.
Driving licence :
Chaufeur service only.
Cash Rental deposit :
Not available. Major Credit cards only.
Credit Cards Accepted :
Mastercard, Visa.
Insurances :
Not avialable. Details are available from Europcar Reservation Office.
Delivery / Collection :
Available - Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Not Available.
B) International : Not Available.
Other Services :
Child Seat Baby, Mobile Phone.
Restriction Of Use :
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
All cars are chauffeur drive srvice
CHAUFFEUR FEE AND MEAL INCLUDED IN THE RATES
Tax :
20%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Min 18 years and max 99 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. 12 EUR per rental.
Driving licence :
Held for at least 1 year.
Cash Rental deposit :
Cash Rental deposit not accepted, Credit Card Only.
Credit Cards Accepted :
Mastercard, Visa.
Insurances :
Basic, Medium, Premium SPTHW, SPCDW. Details are available from Europcar Reservation Office.
Delivery / Collection :
Yes.
One-Way Rentals :
A) Domestic : Accepted. B) International : Accepted.
Other Services :
Child Seat Infant, Child Seat, Snow Tyres mandatory from December 1st til March 1st.
Restriction Of Use :
War Zones.
Chauffeur Driven Service :
Yes.
Click here to download Terms and Conditions for Belgium
Tax :
21%
Eco tax: 4.50 €
Airport Surcharge :
Details are available from Europcar Reservation Office. 55€ VAT excluded for the airport and railway stations.
Age :
From 19 to 30 years depending on the car category. Please check the "Age requirements" here.
Additional Driver :
If the renter pays an additional driver charge, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year, according to the car group AND in compliance with Belgian legislation. In case of doubt, contact the Europcar Reservation Office or the checkout station
Security deposit :
Please click here for more information.
Credit Cards Accepted :
American Express, Diners Club, JCB, Master Card, Visa. Two credit cards required for certain vehicle category. Details are available from Reservation Office.
Protections :
-
CDW (Damage Protection)
-
THW (Theft Protection)
-
PAI (Personal Accident Protection)
-
WWI (Glass & Tyres Protection)
-
RSA (Road Side Assistance)
Delivery / Collection
Available Within and Outside City limits.
One-Way Rentals :
A) Domestic: Available between all Europcar stations. B) International: Details are available from Europcar Reservation Office.
Other Services :
Baby Seat. Navigation System, Winter Tyres
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Tax :
18%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 or 25 years, according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least 1 or 4 years, according to the car group. VISA MANDATORY FOR FOREIGN CUSTOMERS. INTERNATIONAL DRIVING LICENCE COMPULSARY.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
Visa, American Express.
Insurances :
Deductible Collision Damage, C.D.W., Theft Waiver and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection :
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available between Europcar stations. B) International : Not Available.
Other Services :
Child Seats Baby, Child Seat Infant, Jerrycan, Second Spare Tyre. Details are available from Europcar Reservation Office.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Certain categories are Chauffeur Driven Only.Details are available from Europcar Reservation Office.
Click here to download the terms and conditions for Bolivia
Tax:
Subject to change according to government laws 16% of products and services.
Additional driver:
The price for adding an additional driver is USD 6, not including taxes. The rental company charges per young / senior driver are applicable to all additional drivers.
Additional charges:
Additional charges apply for the navigation system, child seats, booster or any other additional requirements. Additional services to pay locally: All additional equipment or service must be requested at the time of booking and must be paid directly to the rental company when removing the vehicle. All prices are subject to change and the rental company reserves the right to modify them without prior notice. After your rent: In case of additional applicable costs, such as fines for speeding or congestion charges, the rental company will try to contact you when the authorities request the identity of the driver. Such a process could occur months after the rent, and will involve the payment of the administrative fee imposed by the company in addition to the original amount for the sanction. Important: to facilitate the comparison between different companies, we have standardized the names of these charges. Keep in mind that the names used by the rental company of your reservation may be different.
Age:
The minimum driving age is 21 years, for all categories except city cars (MDMR, EDMR, HDMR, HDAR, NDMR).
A surcharge for young drivers of USD 4 per day + taxes will apply to all drivers between 18 and 21 years old.
Airport surcharge:
USD 10 plus taxes for rent. Our offices are located inside the airport, International departures sector. Please provide us with your flight information, airline, country of origin, email and your cell phone number. Our representative will be waiting for international / national arrivals to pick it up. Call us: +591 76630118 - +591 77285833 - +591 77205118.
Included without cost within the urban area. It will have a cost if the assistance that is required is outside the city. Emergency telephone 24 hours: +591 76630118 - +591 77285833 - +591 77205118.
Rental deposit:
SECURITY DEPOSIT USD 2,000.00 During collection, the main driver will be blocked with a US $ 2,000.00 security deposit on your credit card. The card must be enabled to make purchases in Bolivia. Debit cards and cash will not be accepted. The office staff will confirm the exact amount of the deposit.
Credit cards accepted:
American Express
MasterCard
Visa
This company [does not accept] prepaid, rechargeable or virtual cards, or any other type of card that does not have the stamp.
Delivery / Collection:
Assistance in Route Resupplay of fuel: A. Tank full to full tank: if the vehicle is returned full tank will not be charged refueling service charges. B. Tank full option; it is paid in advance at the beginning of the rent 0.89 ctvs. dollar per liter it is no longer necessary to load the fuel tank at the time of the return. No refunds are made for fuel not consumed when the rental ends. For customers who rent more than three days, this service is recommended. C. Fuel refill; If the car is not returned with a tank full of fuel or this service was not contracted, Europcar Bolivia will charge 1.07 ctvs. of dollar per liter of fuel. Driver service Mileage Vehicle washing International insurance One Way International permit Equipment for income from Uyuni salar Special equipment for companies Maintenance GPS navigation system Satellite Gps for companies
Driving licence:
A valid driver's license must be at least 1 year from the first issue, no international license is required for up to 6 months in the country.
Documentation:
Passport or identity card Driving license
Credit card Fuel:
You will be given the vehicle with the fuel tank full or partially full. You must leave a deposit to cover the cost of the fuel. The office staff will check the corresponding amount on your credit card. You must return the vehicle with the same amount of fuel with which it was delivered.
Grace period: 59 minutes The late refund will correspond to a full day charge at the local rate available.
Insurances:
Deductible for collision damage, for theft, total loss. The charges may vary according to the car category. The data is available at the Europcar offices. Basic coverage of CDW / THW In case the bodywork is damaged during the rental, the maximum amount that could have to pay would be the so-called franchise for damages. The coverage will only be valid if the terms of the rental agreement are met. No other parts of the vehicle (such as windows, wheels, interiors, roof or bottom), fees (such as towing or unused time) or objects within it (such as child seats, GPS devices or personal effects) would be contemplated. Damages or accidents must be reported immediately to activate CDW / THW; otherwise, the full values of the damages themselves and third parties involved will be charged to the customer's credit card. 10% damage administration fee. Failure to comply with the terms and conditions of the lease (for example, if the vehicle is misused or driven recklessly or under the influence of alcohol or drugs or if EUROPAR is not informed within 02 hours of the occurrence of the accident, between others). , the client will lose the protection that he contracted and will be responsible for the total cost of repair and / or replacement of the vehicle. None of the protections described above covers traffic infractions, loss of personal property, cost will be the sole responsibility of the client, or judicial or extrajudicial costs. When the customer rents an EUROPCAR vehicle, he is responsible for returning the vehicle in the same condition in which it was delivered.
Liability insurance (TPL) This covers the responsibility of the driver for injuries or property damage contemplated in the policy. It does not cover, however, possible injuries to the driver or damage to the rental vehicle. The coverage will only be valid if the terms of the rental agreement are met. The value will depend on the car group. TPL- Third-party liability insurance includes limited coverage. The SLI coverage is independent of the mandatory TPL coverage and is available with an additional charge per day plus applicable taxes, for all types of vehicles. Immediately inform the offices about the damage or accident occurred within 24 hours of the event, otherwise you will be charged for all damages. Extraterritorial insurance: it is obligatory for when the client leaves the country this insurance covers him own damages. There is no coverage if security measures are not used when the vehicle is left unattended or if the tenant can not return the keys or for damages caused by the negligence of the driver or tenant. Or when his collision is with a fixed object. In case of extraterritorial insurance only covers own damages does not cover partial theft or total theft. Extraterritorial insurance must be requested 5 business days in advance, if you do not have the correct documentation you could be forced to return from the border or you could be subject to paying a considerable fee. Assistance in Bolivia for RAC vehicles. The same extraterritorial permit can be requested at the counter, but you must wait 5 business days and pick it up at our offices.
Supplementary insurance In the event of an accident, this package only contemplates the payment of half the deductible of the CDW / THW coverage as a result of a collision, theft, rollover and total loss of the vehicle. It includes the protection in case of personal accidents (PAI) and double coverage in relation to CDW in case of damage to third parties. The minimum age required to contract this package is 26 years for the main driver Immediately inform the offices about the damage or accident that occurred, otherwise you will be charged for all damages. The loss of profits due to the deterioration of the vehicle will be calculated using the agreed rental price. This protection does not cover damage from broken tires, tires and windshields. It does not cover the loss of accessories such as tires, emergency tires, tires, radio, speakers, headrests and mirrors, among others. The theft of engine parts or components is also not covered. SLI Europcar offers to increase liability coverage up to $ 150,000.00
PAI This insurance provides peace and confidence that personal protection accounts for medical expenses in the event of an accident in the vehicle. The insurance is for the driver and extends to the occupants of the vehicle, provided that the allowed number of occupants is not exceeded. Charge per day. Coverage: Medical expenses of up to $ 4000 per occupant. Permanent disability up to $ 20,000 per occupant. Death up to $ 20,000 per occupant. Funeral expenses of up to $ 1000 per occupant. Declination of basic coverage CDW / THW The CDW is optional and is usually purchased by customers who are not covered by damage or loss of the vehicle by your credit card company (or insurance linked to a credit card). For your own protection, we prefer that all customers submit a valid letter or proof of coverage from the issuer of their credit card with a verifiable phone number and / or email address to confirm that CDW coverage is provided by your credit card In case the fare does not include CDW, passengers will be able to reject CDW, USD 2500 will be blocked more credit card guarantee for cars and USD 3000 for SUV, Pick up and Van and will be refunded when the vehicle is returned safe.
One-way rentals:
1) Domestic:
Available between Europcar rental centers.If you decide to rent a vehicle at an office and return it to a different one, the rental company may charge you a one way fee for expenses incurred when you have to return the vehicle to the removal office. You must inform us in advance if you wish to make a one way reservation. On the other hand, if you return the vehicle in an office different from the one established in your reservation, the rental company will penalize you with an extra charge. We will confirm the price of this service once you have made your reservation and we have received a confirmation from the rental company. If you decide to rent a vehicle in an office and return it in a different city the rates vary according to the branch minimum 3 days of rent. Sipp codes not allowed MDMR, EDMR, HDMR, HDAR, NDMR. The category MDMR, EDMR, HDMR, HDAR, NDMR can only be used on paved roads within the urban radius of the city. 2) International:
The rates vary according to the route that the client makes, minimum 3 days of rent. Subject to cost and availability, request 7 days in advance. Available between Europcar rental centers must be paid for the countries of: Peru, Chile, Argentina, Brazil, Paraguay, making an advance procedure contact +591 76630118 - +591 77285833 - +591 77205118.
Limited mileage:
The kilometers are limited to 100 km per day, where additional kilometers will be charged @ 0.30 - 0.55 / km varies according to the group and the category of the vehicle.
Services outside opening hours:
Please contact us if you wish to pick up or return the vehicle outside of the opening hours of the office (either due to delay or change of plans). If so, the service will have an additional cost. The cost of this service is USD 19.00, not including taxes. Terms and conditions of additional services: All additional equipment or services are subject to local taxes and sales taxes. If you require additional equipment, you must leave a deposit at the rental office when picking up the vehicle.
Vehicle replacement
Replacement of the car subject to availability and must be requested to the station. In the event of an accident, the passenger will be fully responsible for any transport or towing costs of the car to the Europcar station. This service is limited by geographical distance. Emergency telephone 24 hours: +591 76630118 - +591 77285833 - +591 77205118.
Traffic fines:
The hirer undertakes and enforces the enforcement of traffic rules and laws and also the instructions issued by the authority and its agents while using the rented vehicle, assuming full responsibility for penalties, fines or fines for traffic violations or violations of the municipal law or by any competent authority. Therefore, it is the responsibility of the tenant or any of the authorized drivers to pay the expenses that may be imposed on the owner. For all purposes, even for the events mentioned in the preceding paragraphs, the Lessee irrevocably authorizes the Owner, so that by charging your credit card deferred charges can be charged, these charges correspond to the amounts of the fines due, to violations of the traffic law made during the rental period, as well as the amounts owed due to damage to the leased vehicle or to third parties. In cases where the payment is not made through a credit card, the charges on the indicated items will be reflected in the direct invoice to the company or person leasing the vehicle, this person or company being responsible for the final payment.
Condition of the vehicle:
The vehicle must be returned, normal expected wear, in the same conditions as when it is rented. If special cleaning is required, a separate charge of USD 10 to USD 35 will apply depending on the return status of the vehicle cleaning. It is forbidden to smoke inside the vehicle, handle animals or spill liquids that stain the upholstery, with a charge of additional rental days, for the time the vehicle is kept out of service for special cleaning.
Local charges:
This section shows the charges that must be paid at the rental office. These charges depend on the place of collection, the driver and the type of journey that will be made with the vehicle. This section does not include additional charges that will be applied at the rental office for fuel, child seats or other additional services. Consult the terms and conditions of your reservation if you wish to obtain information on other possible applicable charges. You are responsible for all charges and penalties, including toll charges, congestion charges and traffic fines.
Unlimited mileage:
Circulation: You should only drive on asphalt roads, is prohibited to drive on dirt roads, unauthorized roads, lagoons and rivers, paved roads or that compromise the condition of the vehicle, an exception can only be made with the approval of the National Administration.
Insurance: The following insurance must be compulsory
Protection against blows, accidents or theft.
Protection for third parties.
Tyre and windscreen protection.
Extraterritorial protection for own damage.
Loyal customer This promotion applies to our clients who do not have a negative background with the company.
Promotions: No other promotion applies.
Speed: The Ministry of Government reported the approval of a Supreme Decree that temporarily modifies the Traffic Code Regulation to establish maximum speeds on roads and highways throughout the country. The norm establishes maximum speeds of 60 kilometers per hour for dirt roads and 80 kilometers per hour for paved roads, the decree establishes according to an institutional bulletin.
Warranty: During the collection, the main driver will be blocked the credit card, a security deposit of USD 2,000. No guarantee will be accepted in cash. The office staff will confirm the exact amount of the deposit.
Rental: The rental payment will be made in advance. Does not include assistance in suto. Does not include assistance en route. Does not include vehicle maintenance. It is invoiced for the days established in the contract if the client returns before the partial or total rent is not reimbursed. If you fail to comply with any of the aforementioned points, you will proceed to pay your rent at the normal rate of 100km per day.
Prepaid: If the passenger returns the car before the agreed rental period for any reason, he will not be entitled to a refund for the days not used. No refund will be granted to the customer who does not pick up the vehicle at the time the rental starts and who has not done so. cancelled.
Use of tires:
2nd Mandatory Tire for remote routes (eg Salar de Uyuni-Beni Yungas). Special tires for dirt roads Special tires for gravel roads In special circumstances the use of earth or gravel tires is mandatory in Bolivia. In the case of dirt or gravel, vehicles can only circulate with tires for this type of terrain with a specific specification mark. Drivers must use this type of tire or they will be subject to the payment of fines and replacement of tires. If you find a driver with asphalt tires on gravel you can be charged up to $ 60 fine plus the replacement of tires if they are damaged. If the vehicle hinders the traffic or it is abandoned, the fine will be double depending on the distance and charges.
Use of vehicles:
The lessee undertakes not to allow anyone to drive the rented vehicle unless it has been authorized by Europcar. The hirer agrees that neither he nor any of the additional drivers mentioned will use the vehicle through unpaved roads, crossing rivers, lakes or other water areas that endanger the operation or the integrity of the vehicle. In addition, towing objects, racing and fun driving, roads in poor condition, teach driving, rent the vehicle without permission from Europcar. Failure to comply with the same will make you liable for paying resulting damages and fines.
Some driving restrictions may apply to drive in certain areas the data is available at the offices of Europcar Bolivia. It is forbidden to travel through gaps, unauthorized routes, rivers. One additional driver is allowed because of insurance restrictions.
City Cars:
Vehicles with the MDMR, EDMR, HDMR, HDAR and NDMR acriss have the following restrictions.
• Circulation only within the city, can not pass tolls and tolls interprovincial, interdepartmental or restricted areas.
• Applies to Suzuki Alto, Hyundai Eon, Suzuki Celerio and Hyundai i10 vehicles.
• Use within geographic boundaries and designated areas.
• No stone roads and compromise the use of the vehicle.
In case of breach of any of the points mentioned above, a fine of USD 100 per day will be applied.
Early return of vehicle
If the customer returns the vehicle before finishing the rental, no refund will be issued.
Tax :
17%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two years.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
Master Card, Visa, Amex , Diner's Club.
Insurances :
Deductible Collision Damage, C.D.W., Theft Waiver : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection :
Available Within and Outside City limits.
One-Way Rentals :
A) Domestic : Available between Europcar stations. B) International : Available.
Other Services :
Child Seat Toddler, Luggage Rack, Child Seat Baby, Child Seat Infant and Child Seat Booster, Mobile phone. Available from October till March : Ski Rack, Snow Chains, Snow Tyres. All available on request.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Available on Request. Details available from Europcar Reservation Office.
Tax :
10% plus 1% Tourism Levy charge.
Airport Surcharge :
Details are available from Reservation Office.
Age :
23 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two years according to the car group.
Cash Rental deposit :
Cash Rental Deposit accepted.
Credit Cards Accepted :
American Express, Diners Club, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Waiver SCDW, STHW and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection :
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available. B) International : Available.
Other Services :
Child Seat Infant, Child Seat Baby.
Restriction Of Use :
Details are available from Europcar Reservation Office.Written Authorization must be Requirested at time of Reservation for all Cross Border Travelling.
Specific Cross Border Information can be obtained from Europcar Reservation Office. All vehicles entering Namibia, Swaziland, Lesotho, Mozambique, & Zambia will have to pay a X-BORD Fee for which applies also an Excess. Vehicles are not allowed to travel to Angola & Zimbabwe.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Tax :
10%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two years.
Cash Rental deposit :
Not available.
Credit Cards Accepted :
American Express, Diners Club, Master Card, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Waiver and P.A.I. : Charges may vary by station and by car group.
Delivery / Collection :
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Not available. B) International : Not available.
Other Services :
Child Seat Baby, Child Seat Toddler.
Restriction Of Use :
-
No cross-border allowed from Brazil.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Click here to download Terms and Conditions for Bulgaria
Tax:
20%
No Show and Cancellation fees:
Fees can apply
Additional driver:
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office. Rental fees for young / old drivers apply to all other drivers.
Other additional charges:
Additional charges apply to the navigation system, child seats or any additional extra services.
Payments for additional extra services:
All additional equipment or services must be requested at the time of booking and must be paid directly to the chartering company when the vehicle is picked up. All prices may change and the rental company reserves the right to modify them without prior notice.
Age:
Renter and driver must be 19 years old and for certain car groups minimum age is 23. All drivers under 25 years old must pay an additional charge for young driver.
Airport surcharge:
Details are available from Europcar Reservation Office.
Rental deposit:
During the pick-up, pre-authorization on credit card will be made, a security deposit of 300 €. No security will be received in cash. Employees at the branch confirm the exact amount of the deposit.
Chauffeur driven service:
Available on request. Please contact reservations@europcar.bg
Credit cards accepted:
American Express, Visa, MasterCard.
Debit cards, prepaid cards are accepted as forms of payment of the rental or to purchase additional products.
Delivery / Collection:
Delivery/Collection in the city is free of charge, Delivery/Collection out of city is charged in depending of distance. Available on request only.
Driving licence:
Valid driving license must be held at least 1 year from the first issue.
Fuel:
The car is rented with full tank and the fuel consumption is on renter’s expenses. A refueling fee plus missing fuel charge (at gas station prices) will apply if the vehicle is not returned with full tank. An additional charge will apply if the driver refuels the car with wrong fuel.
Accepted delay time:
30 minutes. Later return will be charged as the full day rental.
Protections:
Countdown for collision damage, theft, total loss, charges may vary depending on vehicle category and data is available at Europcar branches.
Basic coverage of CDW / THW. MEDIUM and PREMIUM available
In the case of bodywork damage during the rental, the maximum amount that could be paid would be the so-called "Excess". Coverage will only be valid if the terms of the lease are met. No other parts of the vehicle (such as windows, wheels, interiors, roof or floor), fees (such as towing or unused time) or items in it (such as child seats, GPS or personal equipment)
Supplementary insurance
Child Seat Infant, Baby Seats, Toddler seats, Ski Rack, Snow Chains, Navigation System, Cross-border.
One Way:
Domestic: available between all Europcar stations at minimum 2 days of rental. Additional charges apply
International: Availalble at minimum 3 days of rental. Additionals charges apply. Additional restrictions may apply. Please contact Europcar Reservations Office
Cross Boarder:
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
UK, Turkey, Kosovo, Albania and ex USSR countries n/a Cross border is NOT ALLOWED!
Speed:
The driver is allowed to drive at 50 km / h in the city at a speed of up to 90 km / h on a national roads and 140 km / h on motorways . The driver must not exceed the maximum permissible driving speed of a vehicle designated by a traffic sign or conveyor.
The security deposit
During the pick-up, pre-authorization on credit card will be made, a security deposit of 500 €. No security will be received in cash. Employees at the branch confirm the exact amount of the deposit.
Prepaid:
If a passenger returns a car for an agreed period of rental for any reason, he will not be entitled to a refund for unused days. A customer who does not pick up the vehicle at the time of launching the lease and who did not do so will not be compensated for cancellation.
After opening hours services:
If you want to pick up the vehicle or return it outside the branch opening hours (either due to a delay or change of plans), please contact us. If so, the service will incur additional costs. The cost of this service is € 15 excluding tax.
General terms and conditions of other services:
All other facilities or services are subject to local taxes and sales tax. If you need additional equipment, you need to leave a backup at the branch when you pick up the vehicle.
Vehicle replacement:
Vehicle replacement is subject to availability and must be requested at the branch. In the event of an accident, the passenger will be fully responsible for all costs of transporting or withdrawing the vehicle at Europcar.
This service is limited by geographic distance. Emergency telephone 24 hours
Traffic violations:
The renter undertakes to comply with the traffic regulations and laws and also the instructions given by the authorities and their representatives when using the rented vehicle, taking full responsibility for penalties, fines or fines for traffic offenses or violation of the municipal law or is therefore the responsibility of the lessee or any of the eligible drivers to pay costs that may be imposed on the owner.
For all purposes and for the events listed in the preceding paragraphs, the lessee irrevocably authorizes the Owner to charge deferred charges for your credit card, these fees are equivalent to the amount of fines due, breach of operation as well as due amounts due to damage to the leased vehicle or third persons. In cases where a payment is not made via a credit card, the fees for those items will be reflected in the direct invoice of the company or the person who rents the vehicle, and that person or company is responsible for the final payment.
Vehicle conditions:
The vehicle must be returned to the wear and tear standard under the same conditions as the rental. If special cleaning is required, depending on the state of the vehicle cleaning return, a special charge will be applied free of charge. It is forbidden to smoke in the vehicle, manipulate animals or spill fluids that pollute upholstery, for a fee for additional days of rental unless the vehicle is out of service for special cleaning.
Tyres damage:
In the case of a tire or disk damage, we are entitled to charge the full cost of damaged elements.
Winter tyres: All vehicles are equiped with winter tyres between November 1st and March 31st.
Using of vehicle:
The lessee undertakes not to allow anyone to drive a rented vehicle unless it has been authorized by Europcar.
The lessor agrees that neither he nor any of the other drivers mentioned uses the vehicle over unpaved roads that pass through rivers, lakes or other water bodies that endanger the operation or integrity of the vehicle. In addition, towing items, racing and fun rides, bad roads, driving lessons, rental without a license from Europcar. Failure to comply with the same provision will make you liable for damages and fines.
After your rent:
In the case of additional eligible costs, such as speeding or congestion charges, the tenant will try to contact the client when the competent authorities ask for the identity of the driver. Such a process could occur several months after the lease and will involve the payment of the administrative fee company in addition to the original amount for a penalty.
Important: To facilitate comparisons between different companies, we have standardized the names of these fees. Keep in mind that the names used by your rental company may be different.
Tax :
18%
Airport Surcharge :
None.
Age :
CHAUFFEUR DRIVEN ONLY
Additional Driver :
NONE CHAUFFEUR DRIVEN ONLY
Driving licence :
NONE CHAUFFEUR DRIVEN ONLY
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
Master Card, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I : INCLUDED IN ALL RATES
Delivery / Collection :
None
One-Way Rentals :
A) Domestic : NOT Available.
B) International : Not Available.
Other Services :
NONE
Restriction Of Use :
Chauffeur Driven Service :
Yes
Tax :
19.25%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 years.
Additional Driver :
Available. With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two years.
Cash Rental deposit :
Cash rental deposit not accepted.
Credit Cards Accepted :
Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection: Charges may vary by station and by car group.
Details are available from Europcar Reservation Office.
Delivery / Collection :
Available Within City limits.
One-Way Rentals :
A) Domestic : Not available.
B) International : Not available.
Other Services :
Details are available from Europcar Reservation Office.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Available.
Tax :
14%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum driver age is 21 years.
When renting a vehicle, a driver qualified as a "young driver" (from 21 to 24 years old) pays a specific charge (from USD25 per day) (the "Young Driver Surcharge").
Additional Driver :
Available. With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two years.
Cash Rental deposit :
Cash rental deposit not accepted.
Credit Cards Accepted :
American Express, Diners Club, Discover, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Waiver and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection :
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available between all Europcar stations. B) International : Not Available.
Other Services :
Child Seat baby, Child Seat Toddler.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain provinces and countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Tax :
13%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 or 25 years according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Diners Club, Euro Card, Master Card, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection :
Details are available from Europcar Reservation Office.
One-Way Rentals :
Available between all Europcar stations on the same island.
Other Services :
Child Seat Baby.
Restriction Of Use :
Details are available from Europcar Reservation Office.
Tax :
None.
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum 25 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least One year.
Cash Rental deposit :
Not available.
Credit Cards Accepted :
American Express, Master Card, Visa.
Insurances :
Deductible Collision Damage, C.D.W.: Charges may vary by station and by car group.
Details are available from Europcar Reservation Office.
Delivery / Collection :
Available Within City limits.
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Not available.
B) International : Not available.
Other Services :
Child Seat Baby, Navigation System.
Restriction Of Use :
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Not available.
Tax :
19%
Airport Surcharge :
9% of total.
Chile Electronic Tolls/ Mandatory :
A surcharge will be applied in Santiago Stations and all other cities that have electronic toll gates. It corresponds to USD 9.52 per day of rental tax included. In some rates this surcharge could be included. This surcharge will be mandatory for all rentals starting in Santiago and all other stations where electronic toll are being implemented.
Age :
18 years old. Drivers under 21 will be charged of young driver surcharge. PDAR-LDAR car group minimum 21 years old.
Additional Driver:
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence:
A valid driver's license will be required. License must be valid up to 10 days after the end of rental. If license is not written in Roman or Latin Letters, an International Driving License will be required. Electronic Driver’s Licence are not allowed by Chilean laws.
Cash and Debit Cards Rental Deposit:
Not allowed.
Credit Cards Accepted :
Visa, American Express, Diners Club, MasterCard
Insurances :
CDW /LDW has an excess depending car group . Excess will be charged whatever customer is culpable or not .Some rates could not include this coverage. Declination of CDW /LDW is allowed under certain restrictions and additional deposit . For more details download complete version.
One-way Rentals:
-
Domestic : Available between all Europcar stations (except for certain car groups in Patagonia Region).
-
International : Not available
Damages or Accidents :
Damages or accident should be reported to the nearest Europcar Station within 12 hours since the accident occurred, and a signed statement will have to be done in order to activate CDW/LDW. This statement is mandatory to activate any coverage, otherwise full values of damages to own and third parties involved will be charge to the customer credit card.
Cross Border Permit:
Only allowed to Argentina and upon request 7 working days before the rental date. To Request Cross Border an e-mail has to be sent to reservations@europcar.cl.Extra charges will apply. For more details download full version of Terms and Conditions.
No Shows and Cancellations:
One day rental penalty will be charged at USD 52,99 if reservation is not cancelled before 24 hours or if the customer is not present at the time that the car was booked. In case of late arrival, the location may check car availability. If there are cars available, any car group could be offered and no refunds for unused days or difference in car group will apply.
Optional Extras Offered:
Infant, Child and Todler seats, Full Tank Option, Wifi on board or Navigation System.
Any other details please dowlnload full Terms and Conditions or contact reservations@europcar.cl
Click here to view terms & conditions for China
Tax :
Included in rate
Additional Driver :
No Additional Driver Fee
Age :
18-75 Years Old
Airport Surcharge:
No Service
Cash Rental deposit :
All China stations do NOT accept Cash for payment.
A.Vehicle Deposit: Economy-5000 CNY; Comfort-7000 CNY; MPV-10000 CNY.
B. Customers would be best to use China Unionpay card for car rental fee, deposit and other expenses at local counter. Customers also can try to use Visa, Master, American Express or JCB. But Shouqi can NOT guarantee that credit cards are workable, it depends on the rules of your credit card issuer.
C. Shouqi will confirm whether customer had traffic violation or not within 30 (Thirty) working days from the date of car returned.If customer has no traffic violation during rental period, Shouqi will apply for refund pre-authorization/deposit within 3 (Three) working days and send bank receipt to customer email.Due to the banking process, customer will receive payment within 30 (Thirty) working days from the date that refund was done.
D. Once customer had traffic violation, the related fees will be deducted from the pre-authorization/deposit which are : Below 6 points (excludes 6 points): 200 CNY, More than 6 points (less than 12 points): 500 CNY and More than 12 points (includes 12 points): 20,000 CNY.
E. All customers need to prepare a bank card or credit card which could receive CNY for deposit refund. If the bank card or credit card which are provided by customer, can not receive CNY, customer shall bear the tax and handling fee that occurred of the refunding.
Chauffeur driven serivce:
No Service
Credit Cards Accepted :
China Unionpay (most preferred), Visa, Master, American Express or JCB
Delivery / Collection :
No service
Driving licence :
China Mainland Driving License-Mandatory
Other Services :
Not available.
Fuel :
A.Customers are required to fill the leased vehicle with correct fuel according to the fuel label of the vehicle. All losses (including but not limited to damage to the vehicle) caused by the non-conformity of the fuel filled by customer, shall be borne by the customer.
B.Refuel Rule:
1)If the fuel tank is full when customer pick up: The customer must return the car with a full tank of fuel. If the fuel tank is not full when the customer returns the car, the customer shall pay the price difference of refueling according to local fuel price and pay extra refuel service fee at 100 CNY/order .
2)If the fuel tank is NOT full when customer pick up: If fuel quantity of return is MORE than the fuel quantity of pick up, Shouqi will refund fuel price difference to customer according to local fuel price, the price difference will be deducted from total rental fee. When the fuel quantity of return is LESS than the fuel quantity of pick up, Shouqi will charge the customer fuel price difference according to local fuel price. The system will automatically calculate the corresponding amount and add it into the rent settlement.
3)No refuel service fee if tank is not full when pick up.
Insurances :
A.In China, there are no separated CDW/THW/LDW. The insurance Shouqi could provide, is Automobile Mandatory Insurance which is an integrated insurance and included in the rate.
B. Automobile Mandatory Insurance, Excess 1500 CNY
C. CNY200,000 for property and bodily harm (Maximum insurable sum for damages to persons)
D.If there is an accident during the rental period, the customer needs to protect the scene of the accident, and contact the picking-up station, and send email to callcenter@izuche.com.
E..Because of customer reason or insurance company regulation, if insurance company is not responsible to compensation or deduction, the customer shall bear the costs arising from the accident.
One-way rentals :
1) Domestic: Not Allowed
2) International: Not Allowed
Other services:
Not available
Use of Winter Tyres :
Not available
Specific note :
Foreign customers need to send scanned copy of China Mainland Driving License, the personal information page and China visa page of passport to Shouqi customer service mailbox (zuoying@izuche.com and callcenter@izuche.com) SEVEN days before scheduled pickup time. Security Department of Shouqi and Public Security Organs will verify the identity information of customer. The customer's Chinese mainland driving license and passport must be valid for more than 2 months of the actual rental period. After the public security department confirms and verifies the foreign customers’ information, the foreign customers can pick up the car at local station. Once there is problem or any change ( i.g. rental policy, vehicle availability, governmental or political issue, etc,.) on scheduled picking-up time, Shouqi will inform Europcar.
Shouqi will inform customers about verification result by email 48 hours before picking-up day. Shouqi will inspect documents which are from customers. Under some circumstances, customer may NOT be approved to rent car from China local stations.
Click here to download the terms and conditions for Colombia
Tax:
19%
Additional driver:
4 USD per day
Age:
22 years old, Drivers between 18 to 21 will be paid $9 USD per day
Airport surcharge:
10% per rental Only applicable for Bogota station BOGT01( El Dorado International Airport), this surcharge will be charged once.
Cash rental deposit:
Small cars: $700 USD Vans: $1300 USD
Chauffeur driven service:
Not Available
Credit cards accepted:
American Express, Mastercard /Eurocard, Visa, Diners Club
Delivery / Collection:
Not available
Driving licence:
1 year
Insurances:
LDW
Fuel:
Customer will have come back the car with the same level of gas that we gave to him
One-way rentals:
A) Domestic: Penalty Zone $2000 USD B) International: Penalty Zone $2500 USD
Use of Winter Tyres:
it's not available, it's not necessary
Others:
No show fee policy €95 to USD
Restriction of use:
Licence plate restriction (PICO Y PLACA)
is a driving restriction policy aimed to mitigate traffic congestion during rush hours. The system restricts traffics access into a prestablished urban area for vehicles with license plate numbers ending in certain digits on pre-established days and during certain hours.
The scheme restricts both private and public use vehicles based on the last digit of the license plate numbers. Four numbers are restricted every day for private use vehicles, and two for public transportation vehicles. The restricted digits associated to each day rotate twice every year.
Note: Check the restriction schedule of each city where you will drive the vehicle as it may be different
Tax :
18.9%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least 2 years.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Diners Club, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Waiver and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection :
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available between all Europcar stations.
B) International : Not Available.
Other Services :
Flag Holder.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Tax :
18%
Airport Surcharge :
20 USD per rental.
Age :
Chauffeur drive only.
Additional Driver :
Chauffeur drive only.
Driving licence :
Chauffeur drive only.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
Eurocard - Mastercard
Insurances :
Chauffeur drive only - insurances included
Delivery / Collection :
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : available inside a city. B) International : Not Available.
Other Services :
Child Seat Baby, mobile phone
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Tax :
19.9%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21, 25, 28 or 30 years, according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year.
Cash Rental deposit :
Only possible for certain categories. Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Diners Club, Euro Card, JCB, Master Card, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection :
Available Within and Outside City limits.
One-Way Rentals :
A) Domestic : Available between all Europcar stations in Corsica. B) International : Not available.
Other Services :
Luggage Rack, Infant Seats (mandatory by law for infant under 10 years), Baby Seats.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Available on Request. Details are available from Europcar Reservation Office.
Tax :
None.
Airport Surcharge :
N/A.
Age :
The minimum age to rent with Europcar Costa Rica is 18 years old and there is no maximum age.
The YOUNG DRIVER COVER (YDC) is required for drivers that are under 24 years old (including 24) and it has a cost of $6 per rental day.
The SENIOR DRIVER COVER (SDC) is required for drivers that are over 65 years old (including 65) and it has a cost of $6 per rental day.
Additional Driver
The Additional Driver is optional and guarantees that all the protections taken by the main driver will be also applicable to any additional drivers. The price of each Additional Driver is $6 per rental day with a maximum amount of $155 per rental.
Driving licence :
Europcar Costa Rica accepts all valid Driving License held for at least one year for all cars.
Cash Rental deposit :
Cash deposits not accepted. No exceptions.
Credit Cards Accepted :
We accept all major brands (Vias, Master Card, American Express, Dinners Club)
Insurances :
If your reservation does not includes any covers you may choose between these options:
1. Basic Protection Package
This package will cover damages or theft of the rented vehicle with an excess of $1,500, and will cover you up to $1,000,000 in Liability
This protection does not include damages made to the Windshield, Lights or Tires.
For more information regarding this cover, please visit https://www.europcar.co.cr/pages/basic-protection-package
2. Medium Protection Package
This package will cover damages or theft of the rented vehicle with an excess of $500 and will cover you up to $1,000,000 in Liability
For more information regarding this cover, please visit https://www.europcar.co.cr/pages/medium-protection-package
3. Premium Protection Package
This package will cover damages or theft of the rented vehicle with ZERO Excess, and will cover you up to $1,000,000 in Liability
For more information regarding this cover, please visit https://www.europcar.co.cr/pages/premium-protection-package
Europcar Costa Rica highly recommends the Premium Protection or a Zero Excess cover in order to have Peace of mind during your stay in Costa Rica.
If your reservation already includes a basic cover, you may also add a ZERO Excess cover for $19.99 per day.
You may also add the Legal Fees and Tickets Cover that will cover you for administrative fees in case of an accident and for any fine during your rental.
Delivery / Collection :
Available - Details and prices are available from our Europcar Reservations Office. Contact us to our email reservations@europcar.co.cr
One-Way Rentals :
Domestic: Available between Europcar Stations for minimum 3 day rentals International: Not allowed
Other Services :
Child Seat, Baby Seat, Booster, Surf Racks, Mobil, GPS, Internet HotSpot device.
These additional services may be requested at the time of booking or to our email reservations@europcar.co.cr to guarantee availability.
Restriction Of Use :
It is not permitted to cross international borders with the rented vehicle.
Chauffeur Driven Service :
For a Chauffer Driven Service, please request this directly to our email reservations@europcar.co.cr
Tax :
25%
Airport Surcharge :
Charge for vehicle pick up at an Croatian airport: One-off charge, 35€ per rental incl. VAT / fee
Age :
Young driver surcharge applies for all drivers from 18up to 24 years old
Senior driver charge applies for all drivers older than 65 years.
Additional Driver :
Charge for each additional driver, per day of rental - EUR 6,25 incl. VAT/fee,
Additional drivers can be added on collection of the vehicle only. Please note unauthorised drivers are not covered by us and are prohibited from driving the rental car. The additional driver must be present at time of pickup and must fulfil the same age/licence criteria as the principle driver.
Driving licence :
Europcar requires submission of the following documents: - Personal identity card or passport, a valid driving licence in Latin script, and/or international driving licence in combination with a valid national driving licence plus the current address details.
Cash Rental deposit :
Payment of the deposit in cash is not permitted. The method of calculating the amount of the deposit is based on the tentative price of the rental as well as a security premium of EUR 800,- up to a maximum of EUR 2500.
Credit Cards Accepted :
Europcar accept MasterCard, Visa, American Express, Diners Club and Discover Cards. For all 'pre-pay online' bookings, the person in whose name the vehicle is booked MUST be the person whose credit/debit card is used. This card must be presented on arrival. If you made your booking with a debit card, you will need to present the debit card and one or more credit cards (depending on the vehicle group) when picking-up the vehicle. On collection of the vehicle, Europcar can only accept credit cards for deposit purposes. At the time of rental there must be sufficient credit on your card to cover all charges including the excess/deductible amount. Payment must be made with a credit/debit card as we do not accept cash or the credit card from a third party. Holders of a 'Chip and Pin' card must know their PIN number. Regardless of the level of coverage purchased, ALL renters will be subject to a minimum preauthorisation on their credit card of the vehicle excess amount
Insurances :
All rental vehicles are covered by liability insurance pursuant to the applicable statutory rules in Croatia and EU . Damage to the rental vehicle is not covered by this statutory liability insurance, nor are the passengers and the items of property accompanying them covered by this insurance.
Delivery / Collection
Available Within & Outside City Limits.
One-Way Rentals :
A) Domestic:One-way fee if vehicle is returned in Croatia Europcar Station as per rental agreement - for cars EUR from 87,50 up to max. EUR 187,50 incl. VAT/fee
B) International: One-way fee if vehicle is returned abroad - max. EUR 2.424,- incl. VAT/fee
Other Services :
As of in the General Terms and Conditions of Europcar Craotia.
Wintertyres, per day of rental - EUR 10 incl. VAT/fee
Restriction Of Use :
As of in the General Terms and Conditions of Europcar Craotia
Early Returns:
We do not issue refunds for unused days nor for charges paid directly on arrival in the event of the vehicle returning earlier than booked.
Car Returns:
Cars may be returned outside our location hours by prior arrangement only. Cars that are returned outside the above location opening times will be charged for any damage or any loss incurred until the car is returned to the car rental company.
Fuel:
Service surcharge for refuelling in Craotia : EUR 20,- incl. VAT plus fuel price/ as regular price on pump. Same level policy applies ( return same as pick up).
Crossboarder:
Travel into Montenegro, Bosnia & Herzegovina, Serbia, Slovenia, Hungary, Italy, Germany, Austria and Switzerland is allowed with an extra cross border fee
Amount of cross border fee depends specificly on duration of rental : 1-3 days : 20€ + vat per day, 4-7 days: 12€ + vat per day; 8-14 days : 10€ + vat per day ; over 14+ days maximum 140€ + vat per rental.
The driver is advised to obtain written consent from Europcar. Not allowed to go in Albania and Kosovo or any other country not listed above.
Chauffeur Driven Service :
Ready Service & Chauffeur Service - not available in Croatia
Use of Winter Tyres :
Under specified circumstances winter tyres will be mandatory in Croatia In case of ice, packed snow, slush, black ice or frost vehicles will only be permitted on the roads if they are equipped with winter or all-season tyres bearing the specific identifying marks. Drivers must use winter tyres or face fines.
Other information:
Subject to change without guarantee, typos and errors.
Non waiveable Excess for liability reduction in the event of damage and/or theft (Basic cover package)
max. EUR 2500,- incl. VAT/fee
Medium cover package, per day of rental (cars)
can only be booked in connection with the Basic cover package - max. EUR 29 per day,- incl. VAT/fee
Non waiveable excess for liability reduction in the event of damage and/or theft (Medium cover package)
max. EUR 975,- incl. VAT/fee
Premium cover package, per day of rental (cars)
can only be booked in connection with the Basic cover package - max. EUR 45,- incl. VAT/fee
Additional cover for windscreen, rims and tires, per day of rental
max. EUR 10,- incl.vat/fee
Surcharge for young drivers and senior drivers , per day of rental
EUR 6,25 incl. VAT/fee
Cbc: Trips abroad, per rental agreement
Surcharge for crossing frontiers max EUR 175 incl. VAT/fee
Modification fee, per rental agreement
max. EUR 62,5,- incl. VAT/fee
Child safety seat, per seat per day of rental
9-18 kg (9 months-3.5 years) & 15-36 kg (3.5-12 years) & 0-13 kg (0-9 months)
Winter tyres per day
EUR 10 incl. VAT/fee
Navigation system, per day of rental
EUR 10,- incl. VAT/fee
Special cleaning
at cost
Handling fee in the event of loss or theft of car keys and/or vehicle documents
at cost
Costs of lost or stolen car keys
at cost
No-show charge
max. EUR 95,
Cancellation fee, if rent has been paid in advance and cancellation is done less than 48 hours before reserved pick up time
EUR 50,
Handling fee for processing traffic fines
EUR 20,
Handling fee for administration of damage events
EUR 62,5- incl. VAT
Out-of-hour fee
Surcharge for pick-up outside opening hours - EUR 40 incl. VAT/fee
Tax :
19%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
All drivers must be over 25 years of age and have held a full driving license for at least 1 year.
Drivers aged between 21 and 25 years old to drive a rental car PROVIDED that they have held a full driving license for a minimum of 3 years. Such drivers are required to pay an additional charge of €10.00 per rental day.
Maximum driving age is generally 78 years old. Such drivers are required to pay an additional charge of €10.00 per rental day. Our station staff will decide if a driver is of sufficient health to be in control of a motor vehicle, and we reserve the right to refuse any rental on the grounds of ill-health.
Additional Driver :
In case one person does not feel like doing all the driving, we have the provision to add up to two additional drivers on a rental agreement. An additional charge of €7.00 per rental day, per additional driver. Note - all drivers must meet the criteria described above for driver eligibility. All drivers, whether Main or Additional, regardless of age, are required to show their driving license to one of our staff before taking delivery of their car.
Driving licence :
1 or 3 years according to the drivers age and driving licence issue date. Driver license must be written in english or latin alphabet characters.
Payment / Security Deposits :
All rental charges & security deposits are payable in advance. We accept all major credit and debit cards. Any additional supplements to the normal rental price, as shown above, will be collected by one of our staff prior to delivery of the rental vehicle. All customers will receive a rental contract showing a detailed breakdown of all charges applied. Please note we do not accept Diners Card.
Credit Cards Accepted :
American Express, Master Card, Visa. Please note we do not accept Diners Card.
Insurances :
The daily rental price shown includes our standard insurance, as required by law, and also Collision Damage Waiver (CDW) which provides cover against repair costs relating to our vehicle in the event of any damage occurring. The hirer only pays the policy excess of €900 to €2500 (Dependant on group and model have taken). This cover excludes damage to tires, the windscreen or the oil-sump, for which the hirer remains responsible at all times. This level of insurance cover is standard with every rental and is sufficient for a hirer to legally drive the vehicle in Cyprus. Drivers have the option to increase their level of insurance cover if they so choose. Wheels and Windscreen Insurance Waiver (WWI) is offered for €6.00 per rental day, which increases the cover to include all parts of the vehicle, including tires, windscreen, and oil-sump. The policy excess still applies. This additional insurance must be selected at the start of the rental, and payment is taken locally prior to delivery of the vehicle. Alternatively, a number of protection packages are available to limit or to ZERO the liability. Drivers may choose our fully-comprehensive insurance policy, known as Full Protection (SEDW). From €12.00 per day, this option includes all the cover provided by WWI and additionally reduces the policy excess to € ZERO. Also included is of personal accident insurance (excluding Driver), underwritten by the Cyprus Hire Risk Pool. All additional insurances or protection packages must be selected at the start of the rental.
Insurance limitations are clearly shown on the reverse of every rental contract issued. No insurance cover whatsoever is provided if a vehicle is driven into the occupied Northern Area of the island, if a vehicle is driven on an unsurfaced road, or if there is negligence on the part of the driver. Such negligence includes (but is not limited to) driving whilst under the influence of alcohol or drugs, failing to adhere to road traffic regulations, failure to report an accident to the police, or intentionally trying to damage the vehicle. In any of these cases, the driver becomes responsible for the market value of our vehicle as well as recovery costs and any costs relating to third-party claims.
Delivery / Collection :
Delivery can be made to any hotel in Cyprus or to one of our offices, a fixed charge of €20.00 (within city limits) Deliveries are available between the hours of 08.00 and 18.00. Outside these hours, deliveries can only be made to one of our airport branches and an Out Of Hour's supplement of €20.00 will apply. Delivery locations outside if city limits of the nearest Europcar office are available (e.g. deliveries to Troodos region). In such cases, an Out Of Limits supplement of €20.00 will apply. At the end of the rental, vehicles should be returned to the original delivery place so that collection can be made. If the return location is different from the delivery location, a One Way supplement of €35.00 will apply.
Note for Airport collections: Please note, for any collection from either Paphos or Larnaca Airport from 1st November 2008 are subject to a €20.00 Airport Delivery Fee, which will be charged on collection of the car. Please check your booking voucher or conditions for further information about this charge.
One-Way Rentals :
A) Domestic : One Way Fee: Return location differs from pick up location | Service Fee: €35.00
B) International : Not Available.
Other Services :
Child Seat Baby, Child Seat Infant, Child Seat Toddler.
Restriction Of Use :
Certain driving restrictions may apply for driving into the country. Senior drivers over 70 years are subject to purchase additional insurance. Driving into the North part of Cyprus is not allowed and no insurance cover is provided.
Chauffeur Driven Service :
Not Available.
Fuel :
All vehicles are delivered with a full tank of fuel. This is not included in the rental cost and must be paid for in advance at the start of the rental (charged at an average price per liter) and the car is returned without re-fuelling at the end of the rental. NOTE: Unused fuel is not refundable. The price of a full tank of fuel varies according to Group and engine size. Petrol prices can fluctuate daily, but our price will always be based on the average price per liter charged at filling stations across the island.
Extra Accessories :
For the benefit of families with young children, we are able to supply child-seats upon request with our cars. There are two types of child restraints available seats (for infants 6 - 36 months old) and booster seats (for children 3 - 7 years old). Child seats must be requested at the time of booking. Each seat costs €9.00 per rental day. (Maximum charge €63.00 per seat). Payment is collected locally prior to delivery of the vehicle. Please note that a maximum of 2 child seats can be fitted into any vehicle.
We do not supply child seats for infants under 6 months old.
Traffic Fines :
Drivers remain responsible for any parking or speeding fines they may incur whilst drive one of our vehicles. Payment should be made to the local relevant authorities prior to leaving the island. Unpaid fines can be pursued overseas by Cypriot authorities and may incur further penalties for the delay, plus a local administration charge from Europcar of €30.00 per penalty
Accidents :
In the event of an accident, drivers must notify us the same moment of the incident taking place. Our 24-hour emergency contact is printed on the top of every rental contract and on the car key ring itself, rental stations during working hours may also assist with accident reporting. Please note that failure to follow these instructions may invalidate any / all insurance.
Cancellations / Early Returns :
No refunds can be made locally for rentals ended early, late collections, for no-shows or for cancellations made after the rental start date. Please contact our Customer Service department at +357-25880222 if you require further information or assistance in this matter. Working Hours: Monday to Friday 09:00 – 18:00. Please note that orders cannot be canceled by email. (Law 14(I)/2000)
Settlement of disputes :
For any dispute relating to this contract and so far as permitted by Cyprus law: - If the hire is an individual, the court will be chosen according to the local law - If the hire is not an individual the court will be chosen exclusively according to the place where the Owner has his registration office
Limit kilometers :
Unlimited kilometers are included on all rentals
After opening hours services :
After hours service is available in some locations. Note a service charge from €20.00 applies.
General terms and conditions of other services :
Europcar.com.cy is managed by Andy Spyrou Rentals LTD at 86 Franklin Roosevelt, Limassol 3011, Cyprus.
For further assistance, our Customer Service team is here to assist you.
Please contact via email to customerservice@europcar.com.cy
Company Registration no. HE20633.
Company VAT no. 99000016M.
E-Commerce Law L156(I)/2004 & Amendment Law L97(I)/2007
Click here to download Terms and Conditions for Curacao
Tax:
9%
No Show and Cancellation fees:
Fees can apply
Additional driver:
Charge for extra driver(s): US$ 5.00 per day per driver payment at time of delivery
Age:
Min age: 23 yrs* / *Extra charge for Young Driver 21-23 yrs: US$ 10.00 per day payment at time of delivery
Airport surcharge:
Included in rates
Cash rental deposit:
*Credit cards are pre-authorized for US$ 750.00 for excess charges
Chauffeur driven service:
Not applicable
Credit cards accepted:
VISA / MASTERCARD
Delivery / Collection:
Delivery and/or Collection charge is $15.00 per ride
Driving licence:
Local or International
Fuel:
Full to Full policy ( Refueling charges if filled up) Economy/ Midsize:US$ 60.00 deducted from pre-authorized credit card Fullsize and SUVUS$ 100.00 deducted from pre-authorized credit card
Insurances:
Extra All risk insurance: US$ 15.00 / $20.00 per dayto pay at time of delivery
One-way rentals:
1) Domestic: Not applicable 2) International: Not applicable
Other services:
Not applicable
Use of Winter Tyres:
Not applicable
Tax :
21%
Airport Surcharge:
19% of Basic rental
Age :
Young driver fee from 18 to 23 years old. 15 Eur /day. Max per rental 15 Eur
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. 25 Eur/day. Max per rental 25 Eur
Driving licence :
International Driving Licence is Mandatory for foreign customers. EXCEPT from Switzerland, Norway, Iceland, Liechtenstein and the EU residents! The Lessee is entitled to use the Vehicle exclusively in the Czech Republic. In the case of travel outside the Czech Republic, the Lessee and all other drivers are required to have a valid international driver’s license, otherwise travel abroad is not allowed (this does not apply if the Lessee and drivers have a valid driver’s license issued by the European Union or Norway, Iceland, Switzerland or Liechtenstein).
Cash Rental deposit :
Cash deposit is not allowed
Credit Cards Accepted :
American Express, Diners Club, Master Card, Visa
Insurances :
CDW +THW already included with excess for each vehicle group
SPCDW + SPTHW available with additional charge - depends on vehicle group
PAI available for additonal charge of 3,5Eur per day
Delivery / Collection:
20 Eur in TOWN up to 15km + 0,5Eur per additional km
20 Eur + 0,5 Eur per km out of town
One-Way Rentals :
1) Domestic: Allowed with a fee 2) International: Allowed with a fee to certain destinations
Other Services :
Luggage Rack, Child Seat Baby, Child Seat Infant, Bicycle Rack, Navigation System, Trailer Hitch. Available from December till April : Snow Chains, Snow Tyres , Ski Rack.
Terms and conditions are subject to change without prior notice.
Restriction Of Use :
Driving to Romania and former countries of USSR and Yugoslavia (except Croatia & Slovenia) is not allowed. If the car is taken into these countries the driver is responsible in the event of theft and of any damage to the car, even if insurance has been purchased. Driving into Croatia is allowed but the customer has to inform us.
Chauffeur Driven Service :
Service is not available
Crossborder:
Driving to Romania, Bulgaria, Turkey, the successor countries of the former USSR and Yugoslavia (with the exception of Slovenia and Croatia) is not allowed. No cross border fee.
Fuel :
Refueling Charge 2,5 Eur per missing litre of fuel
Use of Winter Tyres:
Mandatory each year from 1st November till 31 March.
Tax :
25%
Airport Surcharge :
Details are available from Europcar Reservation office.
Deposit policy :
Total rental estimate+2500 DKK
Age :
Minimum 23, 26 or 28 years according to the car group : For Economy and Compact cars minimum age is 23 years, Intermediate and Standard cars 26 years, all other car groups including Convertibles and Special cars 28 years.
When renting a vehicle, a driver qualified as a "young driver" (Drivers under 26 years old) pays a specific charge (the "Young Driver Surcharge").
When renting a vehicle, a driver qualified as a "young driver" (Drivers under 26 years old) pays a specific charge (the "Young Driver Surcharge").
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and charges available from Europcar Reservation Office.
Driving licence :
Held for at least one year.
Cash Rental deposit :
No Cash Rental Deposit Available.
Credit Cards Accepted :
American Express, Diners Club, Master Card, Visa.
For Premium, Luxury and larger car groups, Convertibles and special cars 2 credit cards are required.
Insurances :
If LDW is included in the rates quoted, the excess charge is DKK 5000 for all vehicles.
If rates quoted do not include insurance, SLDW may be purchased. The excess will then be zero for all vehicles.
If rates quoted do not include any insurance and LDW is not purchased, customers will be responsible for the full excess charge in case of accident or theft.
Delivery / Collection
Available Within and Outside City limits.
One-Way Rentals :
A) Domestic : Available between Europcar stations. B) International : Available - Details available from Europcar Reservation Office.
Other Services :
Child Seat Baby, Child Seat Infant, Child seat Toddler, Snow chains, Winter Tyres, Navigation system.
Restriction Of Use :
Winter Tyres : According to the Danish Road Traffic Act, Winter Tyres are not mandatory. If driving to Germany, Sweden and Norway from November to March, Europcar Denmark require their Customers to book Winter Tyres as Special Equipment.
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Not available.
Tax :
10%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 or 25 years,according to the car group.
Additional Driver :
With the consent of the renter,the vehicle may be driven by other persons.Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one or two years, according to the car group.
Cash Rental deposit :
Cash and credit card rental deposit accepted.
Credit Cards Accepted :
Visa.
Insurances :
L.D.W. : Charges may vary by station and by car group.
Details are available from Europcar Reservation Office
Delivery / Collection :
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available B) International : Not available
Other Services :
Details are available from Europcar Reservation Office.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Chauffeur driven service is available for all cars.
Tax :
18%
Airport Surcharge :
10%
Age :
Minimum age to drive 21 years and maximum 75 years Drivers aged between 18 and 20 pay an additional surcharge of US $ 6.49 per day.
Additional Driver :
Must meet the age requirements. This item has a cost of $ 3.89 USD / day for each driver
Driving licence :
Held for at least two years.
Cash Rental deposit :
Cash Rental Deposit not available.
Credit Cards Accepted :
Visa, MasterCard, American Express, Dinners Club, Discover No Debit Cards accepted
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection :
Will be on request and charges may apply from 20 km away from the collection office
One-Way Rentals :
1) Domestic: From $ 45.43 USD to $ 337.48 USD depending on the city of delivery. 2) International: Not Allowed
Other Services :
WT: Coverage of tires and crystals $ 6.43 / day SB: Baby seat $ 6.49 / day WiFi: Wireless web connection $ 12.92 USD
Restriction Of Use :
Minimum collision coverage (CDW) is mandatory, either local or given by the credit card The (CDW / LDW) credit card must be supported by a written document from the issuing bank
Specific note:
The minimum deposit for the rent is $ 1,350.00 USD and a maximum of $ 3,500.00 plus the total rent. Said deposit will be made to the credit card The customer has 1 hour of grace to collect the vehicle, after this is considered as not presented and will be subject to availability and price After 4 hours of delay the client must pay the equivalent of one full day of rent.
The customer has has 4 hours subject to the terms of the not presented (above) to take the service. If the customer does not present is considered as no show and has a penalty of US$95.00
Full terms and conditions:
Click here to download the terms and conditions for Dubai
Tax: Included in the rates: 5% Vat will be applicable from 01-01-2018 onwards.
Additional driver: With the consent of the renter, the vehicle may be driven by other persons. Charges: AED 25 Per day with a maximum of AED 250 per rental
Age: Min Age 21 Years & Max 65 Years (For SUV Tahoe, Land Cruiser and Nissan Infinity minimum age is 25. Luxury Cars BMW and Volvo minimum age is also 25)
Airport surcharge: The rates displayed on this website are inclusive of Collision Damage Waiver, Airport Surcharge, Airport Fees, Airport Parking Fees, Vehicle Licensing Fees and Vehicle monitoring fees. Check the Kilometer/Mileage clause under "More details" tab available for each vehicle.
Rental deposit: When you arrive at the rental location, we will request for a deposit amount of AED 1,500/- (Approx. Euro 365 or USD 410) which will be purchased from your credit card. It will only be used in case of any damages not included in your coverage or any additional charges like traffic fines which may be incurred. It may take 1-6 weeks to get notifications of penalties related to traffic offences from the Authorities. The deposit amount will be refunded to your credit card after 30 days from the closure of the rental, after adjusting traffic fines, Salik (Toll) or damages, if any. Please Note: We will not accept prepaid, recharge or virtual credit cards - or any card on which the relevant characters are not raised (embossed).
Deposit for Traffic Fines. 365 euros (1,500 AED). Blocked from the credit card. Refund Traffic fine deposits blocked on customers’ Credit Cards. Please be informed that the traffic fine security deposit amount that we block (Pre-Authorization) on the credit card of the customer will usually be released by the bank automatically, within 30 days from the day of blocking. The banks do not send text messages or show in the credit card statement after releasing the blocked amount. Hence, after 30 days, the customers are advised to check with their credit card issuer bank, whether the blocked amount has been released or not. The customer should send an email to Europcar Dubai - accounts2@royallimo.ae in case the blocked amount is not released after checking with their bank. Upon receiving the notification by email from the customer, Europcar Dubai will send a request to their bank to check the status of the blocked amount and the status shall be updated within 5 working days.
Utilization of blocked amount by Europcar Dubai. After closing the rental Europcar will process the extra charges like Salik, fuel etc, if any, on the customer’s credit card. If the customer is available to pay, he/she can opt to pay by different means. In case there are no funds available in customer’s credit card for paying the extra charges, the blocked amount will be fully utilized/charged by Europcar Dubai. The remaining amount after deducting the extra charges mentioned above, will be refunded to the same credit card after adjusting traffic fines, if any, upon expiry of 30 days of returning the car. Charges, if any, debited by the customer’s bank for the refund and currency exchange differences should be borne by the customer. In case, customer wants the refund to be processed on another debit/credit card, the same should be informed in writing to Europcar Dubai - accounts2@royallimo.ae within 30 days from the date of returning the car, mentioning the Rental agreement number on the subject field of the email.
Traffic fine deposits charged on customers debit cards. An amount of AED 2,500/- will be charged on customer’s debit card, who do not produce credit card at the time of car hire. The amount charged will be refunded to customer’s same debit card on which the charge was carried out, after adjusting unsettled charges like traffic fines, Salik, fuel etc., if any, upon expiry of 30 days from the day of returning the car. Charges, if any, debited by the customer’s bank for the refund and currency exchange differences should be borne by the customer. In case, customer wants the refund to be processed on another debit/credit card, the same should be informed in writing to Europcar Dubai - accounts2@royallimo.ae within 30 days from the date of returning the car, mentioning the Rental agreement number on the subject field of the email.
Chauffeur driven service: Not Available
Credit cards accepted: American Express / Master Card & Visa
Delivery / Collection:
Delivery & Collection Charges: Aed 50/- Within Dubai / Jebel Ali / Sharjah Aed 200/- for Other Emirates. No Delivery & Collection fee within Europcar Outlets. If there is a change in the reservation and if the customer wishes to return the vehicle to Dubai Airport terminal 1 or Terminal 3 an amount of AED 50.00/rental will be charged.
Dubai City or Down town Delivery & Collection Location. Email address and mobile telephone number should be send to reservation department (reservations@europcar.ae) with the reservation number. The email should also contain the location to which the vehicle needs to be delivered to. This is to ensure that the location is in Dubai city limits and other requirements. We will not deliver the vehicle to any Hotel locations if the customer is not staying in the same hotel. A copy of license is also required to ensure that the customer is eligible to drive in UAE. Our reservation team will reconfirm the booking after ensuring that all the details are proper. The hirer should have the original documents with him for the purpose of verification (Passport, ID card and Driving license). Hard copies of the documents needs to be handed over to the driver at the time of delivery. We do not allow our cars to be driven outside UAE. Driving to Oman is not allowed.
Driving licence: Nationals from following countries can drive with their local license if the supported Passport and driving license are issued from same country. Countries are Kingdom of Saudi Arabia, Qatar, Oman, Bahrain, Kuwait, Germany, Italy, Switzerland, Poland, Slovakia, Finland, Spain, Netherlands, Greece, Sweden, Belgium, Ireland, Turkey, Denmark, Portugal, Austria, France, United Kingdom, Norway, Romania, Luxembourg, Latvia, Serbia, Lithuania, United States of America, Canada, Japan, Australia, Singapore, People's Republic of China, South Korea, New Zealand, Hong Kong and South Africa. Nationals from all other countries and those whom their passport and Driving license is not from same country must hold international driving license accompanied with their original driving license.
A valid UAE Driving License is a must for all hirers who have UAE residence visa. If a visit/tourist visa holder has changed the status to resident visa during the term of hire, he/she must obtain a UAE driving license to continue driving the vehicle in UAE, for insurance coverage to be applicable and the hirer should immediately notify Europcar about the change in Visa status and provide copies of the new visa and UAE driving license to continue the rental, otherwise it will be treated as breach of contract and the hirer will be liable to pay all claims/losses/expenses incurred due to the breach.
Fuel:
Full to Full
Insurances: CDW included in the rates. SCDW to make the excess to nil is optional.
One-way rentals:
1) Domestic: Permitted within UAE borders (Cross border not allowed). Within Europcar Dubai locations will be free of charge. Other locations in Dubai city collection charges will apply.
2) International: We do not allow our cars to be driven outside UAE. Driving to Oman is not allowed.
Other services:
Navigation system 50 per day & 500 max per rental
CSI Child Seat Infant(0 to 12 months/0-13 kg) (25 per day & 200 max per rental)
CSB Child Seat Baby (1 to 3 years/9-18 kg) (25 per day & 200 max per rental)
Restriction of use: Off road driving & Smoking inside the car are not allowed
Use of Winter Tyres: NA
Specific note: The vehicle will be released after 2 hours from the check out time reserved.
We do not allow our cars to be driven outside UAE. Driving to Oman is not allowed.
Tax:
Ecuador I.V.A. 12%
Additional driver:
With the consent of the renter, the vehicle may be driven by other persons. USD$9.99 per day + tax.
Must present valid driver license at car pick up
Age:
Minimum driver age is 21 years.
A young driver surcharge of USD$5.99 per day + tax will apply to all drivers aged 21 to 24 years old.
Airport surcharge:
8% Airport Surcharge per each Rental starting or returning at UIO Intl. Airport.
Cash rental deposit:
For rates including insurance (TDW) the deposit amount will be rental estimate + USD$500 to USD$1,500
For rates including insurance (BDW) the deposit amount will be rental estimate + USD$1,500 to USD$2,500.
For any rates where insurance products are excluded (BDW, TDW) the deposit amount will be as follow:
• Economy and Compact vehicles: Rental estimate + USD$7,000 (EDMR, CDMR).
• All other vehicles: Rental estimate + USD$10,000 (CDAR, IDAR, IFMR, FQMR, FFMR, FFAR, GFMR, GFAR, MVMR, MVAR, LFAR).
Insurances:
BDW - Basic Damage Waiver: This protection covers the vehicle for CDW (Collision Damage Waiver) and THW (Theft Waiver) with a deductible. It does not cover accessories. Price and Deductible amount per vehicle type as follow:
• EDMR, CDMR, CDAR, IDAR: USD$25/day with USD$1,500 Deductible • IFMR, FQMR, FFMR, FFAR: USD$30/day with USD$2,000 Deductible • GFMR, GFAR, MVMR, MVAR, LFAR: USD$40/day with USD$2,500 Deductible
TDW - Total Damage Waiver: This protection covers the vehicle, reduces the deductible and covers tires, tire rims and windshield damages, as a result of any accident that occurred to the vehicle. Also provides remote door opening of vehicle anytime at no extra cost. It does not cover accessories. Price and Deductible amount per vehicle type as follow:
• EDMR, CDMR, CDAR, IDAR: USD$35/day with USD$500 Deductible • IFMR, FQMR, FFMR, FFAR: USD$40/day with USD$1,000 Deductible • GFMR, GFAR, MVMR, MVAR, LFAR: USD$50/day with USD$1,500 Deductible
SLE - Supplemental Liability Extended: This protection is separate from BDW or TDW and provides third party liability up to USD$20,000 CL (Combined Limit: Medical, Third Parties, Civil Damages), Accidental Death Coverage of USD$5,000 per passenger, Medical Expenses for USD$3,000 per passenger.
• Available for all vehicle clases for USD$16,99/day.
LP - Loss of Profits: This protection releases client responsability for loss of profit due to the impairment of the vehicle while being repaired in case of accident. If not selected at car pick up combined with BDW, TDW or SLE, loss of profits will be calculated using the vehicle´s daily unlimited mileage rate. Protection amount per vehicle type as follows:
• EDMR, CDMR, CDAR, IDAR: USD$6.99/day • IFMR, FQMR, FFMR, FFAR: USD$16.99/day • GFMR, GFAR, MVMR, MVAR, LFAR: USD$26.99/day
ORA - ON ROAD ASSISTANCE: This assistance is included for BDW and TDW. ORA is mandatory for all vehicles. Price and Deductible amount per vehicle type as follows:
• EDMR, CDMR, CDAR, IDAR: USD$15/day • IFMR, FQMR, FFMR, FFAR: USD$20/day • GFMR, GFAR, MVMR, MVAR, LFAR: USD$30/day.
Accidents:
Damages or accident should be reported immediately in order to activate BDW/TDW, otherwise full values of damages to own and third parties involved will be charged to the customer´s credit card. Damage Admin Fee 10%
In the event of any damage or accident to the car, police must be called before the vehicle is moved
and a police report and a repair slip must be obtained. Should these documents failed to be obtained,
then the Hirer is responsible for all damage/s incurred. The obtaining of these documents will be the
responsibility of the Hirer.
Failure to comply with the terms and conditions of the rental agreement (for example, if a misuse of
the vehicle is made, or driving recklessly or under the influence of alcohol or drugs or
not informing EUROPCAR within 2 hours of the occurrence of the accident, among others.),
the customer will lose any protection that engaged and will be responsible for the full
cost of repair and / or replacement vehicle. None of the protections described above
covers traffic violations, loss of personal property, the cost will be the sole responsibility
of the customer, or judicial or extrajudicial costs. When the customer rents a car from
EUROPCAR is responsible for returning the vehicle in the same condition in which it was delivered.
Breakdown Service:
Included w/out cost inside Quito and Guayaquil. It may have a cost if the assistance is for
other cities. Emergency phone number 24 hours: +593 2 281-8321 / +593 4 216-9088
Vehicle Replacement:
Car replacement subject to availability and must be requested to the station. In case of accident
hirer will be fully responsible for any transportation or tow truck costs of the car to the Europcar Station.
This service is limited by geographical distance. Emergency phone number 24 hours:
+593 2 281-8321 / +593 4 216-9088
Traffic Violations:
All costs incurred as a result of Fines or other Penalties (imposed by traffic police or any
other legal authorities) taking place during the rental will be client’s responsibility and would be
recovered accordingly.
There will be a USD$20 additional service charge on top of any fine or penalty incurred.
Delivery / Collection:
$15 to $50. Charged independently per delivery or collection.
$15 Within the cities of Quito, Guayaquil or Cuenca (Must be arranged with Europcar with 24 hours in advance)
$50 For all other cities of Ecuador (Must be arranged with Europcar with 48 hours in advance)
Driving License:
Hirer may present a valid driver license at car pick up.
Ecuador Driving license is a must for all residents. International residents can drive with their Local Driving License.
Fuel, Water, Oil & Tire Pressure
Special or Unleaded fuel is to be used. Only MVMR vehicles use Diesel
Refueling Gas Tank Table displayed at all counters. Refueling USD$4.50/Gallon
It is the responsibility of the hirer to check water and oil levels as well as tires pressure at car pick up.
Kilometers Driven:
Kilometers are limited to 100km per day & 3000km per month where additional kilometers will be
chargeable @ USD$0.25/km to $1.29/km. Price per additional kilometer varies by vehicle’s group and category.
One-way rentals:
1) Domestic:
$70 to $120 depending on City Distance. GYE-CUE: USD$70+Tax, GYE-UIO: USD$90+Tax, UIO-CUE: USD$120+Tax
2) International:
Not Allowed
Payment:
Payment terms are negotiated at the time of rental where credit card payments are preferable. Rental
charges will be collected directly at the time of vehicle’s pick up and USD$1,750/- will be blocked as
your rental deposit pre-authorization.
Credit Cards accepted: Visa, American Express, MasterCard, and Diners Club.
Additional charges:
Additional charges are applicable for the Navigation system, baby/toddler seats, or any other additional requirements.
Baby Seat/ Toddler Seat:
Should be installed by the client
Usage of Vehicles:
Hirer commits that he won’t allow anybody to drive the rented vehicle unless been authorized by Europcar.
Hirer undertakes that neither he nor any of the listed additional drivers will use the vehicle in
Pushing, Pulling or Towing objects, Races & Fun Drive, Rough Roads, Teach Driving,
nor rent the vehicle without Europcar permission. No adherence with the same, will held
hirer liable to pay fees resulting from any damages, penalties, fines & dues.
Other:
Advanced Returns and Prepayments:
If the hirer returns the vehicle before of the agreed rental period for any reason, it will
not be entitled to a refund for any unused days. No refund will be provided if the customer
fails to collect the vehicle at the rental start time and has not cancelled the rental agreement.
Cancellation fees (for prepaid rates only):
• More than 48 hours’ notice will be free of charge • Less than 48 hours will up to USD$50 (or the whole price of rental if value is lower)
No Show fees (for prepaid and pay-on-arrival rates):
• USD$95 charged in case of "No Show” (or the whole price of rental if value is lower)
VAT: 14%
Additional Driver:
An additional driver can also be authorized if added in the rental agreement and is subjected to all terms and conditions applied to the main driver and will be with an extra cost of USD 4 per day with maximum amount of USD 60 (Excluding VAT).
Driver Age:
Diver’s age differs from each car category, these age calcifications are displayed below:
*22 years old EDMR, EDAR, CDAR & DDAR.
*25 years old FDAR.
*28 years old IFAR.
Note: Customer with younger age could drive the vehicle, but with extra (Young driver) charge of USD 10 per day with maximum USD 100 (Excluding VAT). Minimum driver age to rent a vehicle is 21.
After Hour Service:
Customer is eligible to collect the vehicle out of working hours with an extra cost of 20 USD (Excluding VAT).
Airport Toll Fee:
(Airport Toll Fee) Paid by the customer in the airport's check-out locations.
Full to full fuel Policy - Refueling full tank charge 35 USD (Including VAT)
Clean to clean policy - Cleaning charge 30 USD (Including VAT)
Child Seat: 7 USD per day with maximum amount 35 USD (Excluding VAT)
Portable Wi-Fi Internet: Upon request
Full Insurance Damage Waiver: Available upon Request
Payment Terms:
At the time of vehicle’s check-out rental charges will be collected. Rental payment could be paid in advance or on arrival using a Debit card, credit card, cash or bank transfer. Additional charges are to be paid on time of return of the vehicle.
Any debit / credit cards without customer’s name will not be accepted.
Chauffeur Service
Available with an extra charge on all stations however only on request,
•Driver’s daily rate: USD 25
•Daily rate working hours: 8 Hours per day (Minimum)
•Extra hour rate: USD 3 per hour
(All above rates are excluding vat tax)
The CDW included in the rate is active as long as the vehicle is driving by the hired chauffer otherwise if driving by the client he will have the full responsibility of the vehicle value unless paid for the LDW
Accepted Credit Cards: Master Card & Visa (American Express and Diner's Club are not accepted).
Delivery / Collection:
Available on all stations however only on request, NO FREE delievry and collection services, The fixed amount for fixed distance is USD 1.5 for 1 Kilometer (Including VAT tax).
Driving license:
Minimum driving license period 1 year, international driving license is mandatory for foreign customers.
Full to full fuel Policy:
Refueling full tank charge 35 USD (Including VAT)
Insurance:
LDW is optional, Please refer to Tab 6 Coverages
One-war rental:
Domestic: Please refer to tab11 Dom. One Way - Amounts
International: NA, Forbidden.
Car Rental Deposit:
Rental deposit “Excess”: At the time of vehicle’s check-out a valid credit card is to be presented on arrival, A pre-authorization deposit amount will be blocked on client’s credit card depending on the car category rented and to be released within 21 working days in case no damage occurred , In case of extension, rental deposit must be renewed. This amount is identified as “Excess amount” in the event of damages, license loss, traffic fines & dues. In case a damage occurs as a result of reckless or negligent behavior or under the influence of drugs or alcohol the customer might be liable for the full cost. Excess amount is non-refundable in case of minor, major damage or car theft: These deposit classifications are displayed below:
USD 450 for groups: EDMR, EDAR.
USD 500 for groups: CDAR
USD 600 for groups: CDAR, DDAR.
USD 800 for groups: FDAR.
USD 1000 for groups: IFAR.
LDW (Loss Damage Waiver) doesn’t cover these items in case of damage, miss use or lost. Customer will be charged the following:
• Vehicle Interior
• Vehicle Key
• Vehicle Equipment
• Vehicle License Loss: 70 USD (Including VAT)
Restriction of Use:
Vehicle must not be used under any of the following conditions or for any of the following purposes; otherwise renter will take full responsibility for all charges set by Unlimited Tours – Europcar Egypt:
* 4x4 Vehicles are not allowed to pass through Ahmed Hamdy tunnel heading to Ras Sudr, Sharm ElSheikh, Nuweiba, Dahab or Taba...etc.
* Not legible to travel with the vehicles across international borders or use the ferry transfer between Egypt’s cities.
* Driving the Vehicle under the influence of alcohol, drugs or any other type of narcotic substances.
* Transportation of inflammable or dangerous goods, as well as toxic, corrosive, radioactive or other harmful substances.
* Carrying anything which, because of its smell or condition, harms the vehicle or causes Europcar to lose time or money before it can rent the Vehicle again.
* Transportation of live animals (with the exception of domestic pets, subject to prior authorization by Unlimited Tours – Europcar Egypt).
* Installing a roof rack, luggage carrier or similar, unless supplied by Unlimited Tours – Europcar Egypt.
* Re-rental to or use by other persons, carrying passengers for hire or reward, Participating in rally’s, competitions or trials, wherever they may take place, Giving driving lessons or Pushing or towing another vehicle.
* Travelling on non-paved roads or on roads, the surface or state of repair of which could put the vehicle's wheels, tires or it’s under body mechanics at risk, intentionally committing any offence.
* None of the goods and baggage carried in the Vehicle, including their packing and stowage equipment, will be permitted to damage the Vehicle, nor put the occupants abnormally at risk, in any way which breaks the Highway Code, road traffic laws or any other laws
Rental Period:
The rental duration is calculated on the basis of indivisible periods of 24 hours, starting from the time the Vehicle was available. However, a 30 minute grace period is applied at the end of the rental before the start of a new 24-Hour period.
Extension of the Original rental Duration:
The vehicle is insured for the period mentioned on the rental agreement. Unless otherwise agreed in writing by Unlimited Tours – Europcar Egypt, once this period is passed, the renter remains liable for any damages. Should you wish to keep the vehicle for a period longer than that originally set out in the rental agreement, first you must refer back to rental station and when approved make sure to come in person to extend the duration of the rental agreement (Based on availability).
Traffic Violation:
During the rental period the customer is fully liable to the vehicle, accordingly if any traffic violation occurs during the rental period, Unlimited Tours – Europcar Egypt has the right to notify and claim the cost of that violation.
Other service:
After Hour Service: Customer is eligible to collect the vehicle out of working hours with an extra cost of 20 USD (Excluding VAT).
Clean to clean policy - Cleaning charge 30 USD (Including VAT).
Specific notes:
Minimum rental days in Alexandria (Downtown or Borg El Arab International Airport), Marsa Alam International Airport and Luxor International Airport are (3) days
*Modifications to your booking are free of charge up to the start of the rental day (though new rental price may apply).
*Cancellation is free of charge up to 48h before the start of the rental day.
*If you cancel your reservation less than 48 hours before due pick up date and time, a fee of EUR 50, or the whole price of rental if value is lower, will be charged.
*If you fail to collect the vehicle in due time, and have not cancelled, a fee of EUR 95, or the whole price of rental if value is lower, will be charged.
*Cancellation done during the rental period, one additional rental day will be charged as an early return penalty charge.
*Unlimited Tours – Europcar Egypt have the right to cancel any reservation in case of no show or delay in the following situations: for prepaid reservation with delay more than (6 hours), for pay on arrival reservation with delay (1 hour). In case flight details are available and communicated, these times are calculated from the actual arrival time of the flight.
Available categories in stations:
* All Cairo, Alexandria and Borg El Arab Airport
- CDAR, Nissan Sunny or similar
- DDAR, KIA Cerato or similar such as (Hyundai Elantra 4Doors/Auto/Petrol/1600CC/130HP) or (Toyota Corolla 4Doors/Auto/Petrol/1600CC/130HP) or (Renault Duster 4Doors/Auto/Petrol/1600CC/115HP)
- FDAR, Hyundai Tucson or similar such as (KIA Sportage SUV/2WD/Auto/Petrol/1600CC/130HP)
- IFAR, Toyota Fortuner or similar such as (Mitsubishi Pajero SUV/4WD/Auto/Petrol/3000CC/170HP)
- Important note: Minimum rental days in Alexandria and Borg El Arab Airport are five 5 days.
* All Hurghada, Marsa Alam and Luxor
- EDMR, Renault Logan Manuel or similar
- EDAR, Renault Logan Automatic or similar
- CDAR, Nissan Sunny or similar
- DDAR, KIA Cerato or similar such as (Hyundai Elantra 4Doors/Auto/Petrol/1600CC/130HP) or (Toyota Corolla 4Doors/Auto/Petrol/1600CC/130HP) or (Renault Duster 4Doors/Auto/Petrol/1600CC/115HP)
- Importnat note: Minimum rental days in Marsa Alam and Luxor are five 5 days.
Tax :
15%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum 21 or 22 years according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one or two years.
Cash Rental deposit :
Cash Rental Deposit accepted. Credit card deposit by Visa only.
Credit Cards Accepted :
None.
Insurances :
Deductible Collision Damage, C.D.W., Theft Waiver and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection :
Available only within city limits.
One-Way Rentals :
A) Domestic : Not Available. B) International : Not Available.
Other Services :
Mobile phone.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Tax :
20%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21-25 according to the selected car group
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. 4,17€+tax/per day
Driving licence :
Held for at least one year.
Cash Rental deposit :
Not available.
Credit Cards Accepted :
American Express, Euro Card, Master Card, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Fuel :
Europcar hires the vehicle with a full tank, and vehicle is to be returned with a full tank. Missing fuel is charged according to Europcar Estonia's fuel prices per litre + 8,33€+tax administration fee.
Delivery / Collection :
Available Within City limits. 20€ + tax/each
One-Way Rentals :
1) Domestic: Available between all Europcar stations
2) International: Available to Finland, Sweden, Latvia, Lithuania, Poland.
Other Services :
Snow Tyres, Ski Racks, Ski Boxes, Child Seat Infant, Child Seat Baby, Child Seat Toddler, Navigation System, Wifi router.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Available. Details are available from Europcar Reservation Office.
Use of Winter Tyres :
Mandatory from 1st December to 1st of March.
Tax :
20%
Airport Surcharge :
None.
Age :
Minimum 21 years, maximum 70 years old.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held at least for two years according to the car group.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Diners Club , Master Card, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection :
Within and Outside City limits upon request. Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Not Available. B) International : Not Available.
Other Services :
Child Seat Infant, Child Seat Baby, Child Seat Toddler, Booster Seat, Mobile Phone.
Restriction Of Use :
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Click here to download Terms and Conditions for Finland
Tax:
24%
Additional driver:
With the consent of the renter, the vehicle may be driven by other persons. Charge € 9,00 per day and per additional driver
(the "Additional Driver Surcharge").
Age:
19 to 24 years according to the car group hired. When renting a vehicle, a driver qualified as a "young driver" (from 19 to 24 years old) pays a specific
charge € 9,00 per day (the "Young Driver Surcharge").
Airport surcharge:
€ 40,30 per rental at Helsinki-Vantaa airport, € 31 at other airports.
Cash rental deposit:
Cash Rental Deposit not available.
Chauffeur driven service:
Not available.
Credit cards accepted:
American Express, Euro Card, Master Card, Visa.
Delivery / Collection:
Available within and outside city limits. Charges available from reservations@europcar.fi.
Driving licence:
Held for at least one year. As of February 1st 2018 all Chinese customers should present a valid translated Chinese Drivers
licence or an International Drivers Licence at the time of pick up.
Fuel:
Europcar hires the vehicle with a full tank, and vehicle is to be returned with a full tank.
Missing fuel is charged according to Europcar Finland's fuel prices per litre.
Insurances:
Deductible Collision Damage, L.D.W., Medium and Premium insurance packages: Charges vary by car group.
Personal Accident Insurance “PAI” is included in all rates. Details are available from reservations@europcar.fi.
One-way rentals:
1) Domestic:
Available between all Europcar stations in Finland. Oneway-rentals to/from Åland Islands are not allowed.
2) International:
Available on request. International one-ways are dealt case by case.
Charges and details are available from reservations@europcar.fi.
Other services:
Snow Tyres, Ski Racks, Ski Boxes, Child Seat Infant, Child Seat Baby, Child Seat Toddler, GPS.
Restriction of use:
It is prohibited to drive the cars outside Finland without prior agreement, except to Norway and Sweden (subject to cross-border fee of € 62,00 per rental).
Oneway-rentals to/from Åland Islands are not allowed.
Use of Winter Tyres:
All cars are equipped with studded tyres from 1 Nov until 31 March each year. Winter cover including studded tyres is charged during this time.
Details available from reservations@europcar.fi.
Specific note:
All cars are non-smoking cars. A cleaning cost of 200 EUR is collected from the renter for violation of this policy.
Click here to download Terms and Conditions for France
Tax :
20%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
18 years old minimum with a minimum years of driving experience according to the car category.
Drivers under 26 yo. will be charged of the young driver surchage.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year. (If the driver had his driving license within the french supervised driving program, he can rent certain types of vehicles the day after the driving license delivery, details are available from Europcar Reservation Office.)
Cash Rental deposit :
Only possible for certain categories. Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Diners Club, Euro Card, JCB, Master Card, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Available Within and Outside City limits.
One-Way Rentals :
A) Domestic : Available between all Europcar stations. B) International : Available - Details are available from Europcar Reservation Office.
Other Services :
Luggage Rack, Infant Seats (mandatory by law for infant under 10 years), Baby Seats.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Click here to download the terms and conditions for French Guiana
Tax:
14%
Additional driver:
YES
Age:
Minimum age 21 years old Maximum age 75 years old
Young drivers surcharge under 21
Senior drivers surcharge above 75
Airport surcharge:
Not applicable.
Rental deposit:
Cash is not accepted. Only credit card deposit is accepted
The deposit will be automatically unblocked with 14 days after blocking the amount
Chauffeur driven service:
USD 60 per day for 1 to 6 days
USD 50 per day for 7 to 29 days
USD 40 per day for 30 plus days
Credit cards accepted:
VISA, MASTERCARD, AMEX
Delivery / Collection:
In town USD 10
Outside town USD 0.5 per km
Driving licence:
national drivers license and upon arrival collect a driving permit for the requested period of 1 week, 2 weeks of 4 weeks
Price per permit is USD 10
Fuel:
Vehicle is provided with a full tank and must returned with a full tank
Refuelling charge is USD 2.35 per liter
Insurances:
Rates includes LDW insurance with an excess of USD 500-1000 depending on the category.
Excess reduction is available against payment of a fee depending on the category.
One-way rentals:
1) Domestic:
In town USD 10, outside town USD 0.5 per kilometre
2) International:
NO
Other services:
Baby seat USD 5 per day
Sattelitephone USD 25 per day
Navigation system USD 5 per day
Towing cable USD 5 per day
Jerrycan USD 5 per day
Restriction of use:
a) in violation of traffic and other regulations;
b) for illegal actions;
c) for re-renting
d) for driving on terrain or roads that are not suitable for the Vehicle;
e) on rallies, test drives or racing events;
f)No crossing to Brazil.
Use of Winter Tyres:
not applicable
Specific note:
When driving into the interior a distant destination is being charge per day.
Tax :
10%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Minimum Age :
21 years.
Maximum Age :
70 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least 1 or 3 years, according to the car group.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Eurocard, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection :
Free Within and Without City limits.
One-Way Rentals :
A) Domestic : Available between Europcar Stations on the same island - Details are available from Europcar Reservation Office. B) International : Not Available.
Other Services :
Details available from Europcar Reservation Office.
Restriction Of Use :
Driving on non-paved roads is not allowed.
Chauffeur Driven Service :
Details available from Europcar Reservation Office.
Tax :
18%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 years. Maximum driving age : 75 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two years, according to the car group.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
Visa.
Insurances :
LDW : Charges may vary by car group.
Details are available from Europcar Reservation Office.
Delivery / Collection :
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available.
B) International : Not Available.
Other Services :
Details are available from Europcar Reservation Office.
Restriction Of Use :
Certain driving restrictions may apply for driving into Gabon and into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Click here to download the terms and conditions for Georgia
Tax:
All taxes are included in rhe price (included VAT 18%)
Additional driver:
One additional driver: 8 euro per day
Age:
Minimum age 21 year
Young Driver Charge - 21-23 years old 15 Euro per day
Senior Driver Charge 70-75 years old 10 euro per day
Airport surcharge:
Tbilisi airport (desk 24/7) if for free of charge
Kutaisi airport one way 20 euro extra (meet and greet service )
Batumi airport one way 20 euro extra (meet and greet service)
Rental deposit:
Class A and B 300 Euro
All other car classes 380 euro
Available by cash or by credit card, but not available Debit card.
Chauffeur driven service:
By request, we can offer transportation service, price depends on the distance and itinerary
Credit cards accepted:
Visa
Master card
Delivery / Collection:
One way in the same city, in distance around 30 KM in the city, extra 6 Euro
if customer prefer to pick up or return car in some city hotel or address, one way extra is 6 euro extra
Driving licence:
Minimum experience 2 years. International DL and all driving licence which is by English letter.
If the driving license is not in English, it must be translated in English and notarized.
Fuel:
Full to full. If customers return back car not full, they have to pay extra 1 liter - 1 Euro
Clean to clean, charge for cleaning is 7 euro for all car groups
Insurances:
Included: CDW, TPL, PAI
CDW and THW coverage. Standard rates include 85% of insurance. in case of car accident 15% of all damages is customer's responsibility. In the case of responsible theft, the customer is only responsible for paying deductible (or excess)
TPL - Third Party Liability (maximum 10000 USD) all packages include this coverage.
\person, totally 5 Passenger and 10000 USD.
Will only apply if the customer abides by the clauses in the rental contract, which means that any breach of contract will annul the protection and the customer will then assume full responsibility for all damages incurred.
In case of car accident customers need to stop the car, call to the Police, in other case total damage is customer's responsibility.
PAI - Maximum per pax 2000 USD
TPL - Maximum 10000 USD
SCDW - by request, extra per day 14 euro
One-way rentals:
1) Domestic:
Airport-office 20 Euro,You must inform us in advance if you wish to make a one-way reservation. On the other hand, if you return the vehicle in an office different from the one established in your reservation, the rental company will penalize you with an extra charge.We will confirm the price of this service once you have made your reservation and we have received a confirmation from the rental company.We offer one-way rental in different cities, price depends on the request.
Tbilisi - Kutaisi 50 Euro
Tbilisi - Batumi - 70 Euro
All other destination will be calculated individually
2) International:
Not available
Other services:
CSI CHILD SEAT FOR INFANT (0-12 mths / 0-13 kgs - 6 per day (charge per rental maximum 40 euro)
CSB CHILD SEAT FOR BABY (1-3 yrs / 9-18 kgs) - (charge per rental maximum 40 euro)
CST CHILD SEAT FOR TODDLER (4-7 yrs / 15-30 kgs) - (charge per rental maximum 40 euro)
CBS CHILD BOOSTER SEAT (UP TO -12 yrs / UNDER 135 CMS) - (charge per rental maximum 40 euro)
BICYCLE RACK - 8 euro per day
WIFI ADAPTER - 7 euro per day
GPS NAVIGATION - 8 euro per day (charge per rental maximum 55 euro)
SNOW CHAINS - 8 Euro per day
SKI RACK (OR BOX) - 15 Euro per day
WINTER TYRES - seasonal tyres for free of charge
Restriction of use:
We can offer permit to cross Armenian and Azerbaijan border by request. To prepare the permit we need 2 days
Armenian permit 55 euro,
Azerbaijan permit 55 euro,
Documentation: original valid passport on ID card, original valid Driving license
Use of Winter Tyres:
Seasonal tyres for free of charge
Other:
Grace Period and late return - one hour for free of charge, more than 60 minutes one full day charge
Road assistance number is 995 591176793, Police number - 112
Out of hours: Tbilisi airport for free of charge, all other airports extra 10 euro
Click here to download Terms and Conditions for Germany
Tax :
16%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum driver age is 19, 21, 23, 25 or 30 years, according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year.
Cash Rental deposit :
Not possible.
Credit Cards Accepted :
American Express, Diners Club, Euro Card, Master Card, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Available Within and Outside City limits.
One-Way Rentals :
A) Domestic : Available between all Europcar stations. B) International : Available - Details are available from Europcar Reservation Office.
Other Services :
Child Seat Infant, Luggage Rack, Ski Rack, Snow Chains, Snow Tyres, Navigation System.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Use of Winter Tyres
Under specified circumstances winter tyres will be mandatory in Germany: In case of ice, packed snow, slush, black ice or frost vehicles will only be permitted on the roads if they are equipped with winter or all-season tyres bearing the specific identifying marks. Drivers must use winter tyres or face fines. A driver found using summer tyres in wintery conditions can be fined 40 euro. If the vehicle holds up traffic the fine is doubled.
Tax :
20%
Airport Surcharge :
15 USD FIXED AMOUNT PER RENTAL
Age :
Minimum 21 years.
Additional Driver :
Available. With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.12 USD PER DAY
Driving licence :
Held for at least 3 years for EDAR & CDAR only.
Cash Rental deposit :
No Cash rental Deposit.
Credit Cards Accepted :
American Express, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection. Details are available from Europcar Reservation Office.
Delivery / Collection :
Available Within and Outside City limits.
One-Way Rentals :
A) Domestic :Available between all Europcar stations . B) International : Not Available.
Other Services :
Child Seat 0-12 month
Restriction Of Use :
CROSS REGIONAL BORDER RESTRICTION - IT IS NOT ALLOWED TO DRIVE OUTSIDE THE FOLLOWING BOUNDARIES: GREATER ACCRA REGION, CENTRAL REGION, EASTERN REGION, COASTAL AREAS OF WESTERN AND VOLTA REGION WITHIN GHANA.
CROSS NATIONAL BORDER RESTRICTIONS - IT IS NOT ALLOWED TO DRIVE BEYOND THE BORDERS OF GHANA.
Exceptions may apply. Details are available at any Europcar office in Ghana.
Chauffeur Driven Service :
Cars are exclusively rented with chauffeur driven. Details are available from Europcar Reservation Office.
Full terms and conditions:
Click here to download the terms and conditions
Tax:
24%
Additional driver:
Daily charge for the additional driver is 3,5€ plus Vat and airport charges and can be purchased through official site or upon arrival locally.
Age:
The minimum age to rent a vehicle is 21 years old for categories Mini & Economy. For all other categories minimum renters age is 23 yrs. Underage 23 yrs. old drivers may rent vehicles – Cargo Van excluded, at a daily surcharge of 8 EUR excluding vat and airport fee. There are no restrictions or surcharges for drivers aged 23 and older
Airport surcharge:
14%
Cash rental deposit:
Cash deposit is not accepted
Chauffeur driven service:
Non available
Credit cards accepted:
VISA & MASTERCARD & AMEX cards are accepted. Debit cards prepaid cards and UNIONPAY are accepted as forms of payment of the rental or to purchase additional products.
Delivery / Collection:
Delivery and Collection is allowed only from Monday to Friday and it’s an On request service. Please proceed your request to our reservations department prior your arrival.
Driving licence:
"All drivers mast held a full and valid driving license for a minimum of 12 months.Renters carrying a driving license from an EU member state or Switzerland do not require an International Driving Permit.All other renters must present an International Driving license along with the ID card / valid Passport. Renters with licenses from countries who are not part of the International Driving Permit Agreement should carry a certified translation. Since the United Kingdom has left the European Union, there are special requirements for UK Driving license holders driving in Europe. Please check requirements before travelling."
Fuel:
Renters must return the vehicle with the same fuel level as at the time of pick up. If the vehicle is not returned with the same level of fuel the renter will be charged a refueling service charge based upon the fuel used
Insurances:
BASIC, MEDIUM and PREMIUM. Charges may vary by car group. Details are available from Europcar Reservation Office.
One-way rentals:
1) Domestic: This type of service is upon request. Please proceed your request to our reservations department prior your arrival.
2) International: It is not allowed and a penalty of 20.000 euro will be charged to those travelling without permission.
Other services:
It is allowed only from Monday to Friday and it’s an On request service. Please proceed your request to our reservations department prior your arrival. For deliveries and collections within a 15 km distance, a charge of 28,00 EUR plus VAT and Airport charges applies and should be paid locally. For distances longer than 15 km an additional charge of 1,00 EUR plus VAT plus Airport charges per km will be applied locally
Restriction of use:
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Specific note:
Cross Border: It is not allowed and a penalty of 20.000 euro will be charged to those travelling without permission.
Other:
Car Types: All car types that are mentioned in catalogues are sample models, based in the actual interpretation of the international SIPP codes and are subject to change with similar models at the Renters discretion
Tax :
8.5%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 or 25 years old according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year.
Cash Rental deposit :
Cash Rental Deposit not accepted.
Credit Cards Accepted :
American Express, Diners Club, Euro Card, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W, Theft Protection and P.A.I : charges may vary by station and by car group. Details are available from Europcar Reservation office.
Delivery / Collection :
Available within and outside city limits.
One-Way Rentals :
A) Domestic : Available. B) International : Not Available .
Other Services :
Child Seat Baby, Child Seat Toddler.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Not available.
Click here to download the terms and conditions for Guatemala
Tax
12% per rental day
No Show and Cancellation fees:
Fees can apply
Airport Surcharge :
N/A
Age :
25 YEARS ($10usd per day plus taxes and fees young driver surcharge allows to drive with a minimum of 21 years old)
Additional Driver :
$10 usd plus taxes and fees per rental day
Driving licence :
Mandatory and a minimum of 2 years valid
Cash Rental deposit :
For rates including insurance (LDW or CDW) the deposit amount will be rental estimate + US$750.
For any rates where insurance products are excluded (LDW or CDW) the deposit amount will as follows:
For any rates where insurance products are excluded (LDW or CDW) the deposit amount will as follows:
Economy (EBMR) / rental estimate + US $5,000 • Compact (MDAR) / rental estimate + US $5,000 • Intermediate (SDAR) / rental estimate + US $5,000 .Automatic(EDMR) / rental estimate +US $5,000.00 • Standard (IFMR) / rental estimate + US$7,000 • Standard (SFMR) / rental estimate + US$7,000 Standard (PFNR) / rental estimate + US$7,000 Standard(CPND) / rental estimate + US$7,000 Standard (PVMR) / rental estimate + US$7,000 • Luxury (XFAR) / rental estimate + US$10,000 • VAN (XXMR) / rental estimate + US$10,000 • SUV (LFAR) / rental estimate + US$7,000
Delivery / Collection
America Express, Master Card & VISA
One-Way Rentals :
Other Services :
"""A deposit starting at $2,500 USD and up to $10,000 USD (depending on the reservation channel/website or the category of the vehicle, please refer to the category list mentioned here below) will be held on the customer's credit card as a guarantee at the beginning of the rental and it will be reimbursed when the vehicle is returned safe. If the customer credit card does not have the guarantee previously mentioned the purchase of the LDW (CDW) coverage will be mandatory.
"" ""For all customers declining LDW (CDW): Guarantee Limit held on customer’s credit card:" "SLI- Europcar Mexico strongly recommends that all foreign travelers purchase the optional SLI coverage (Supplemental Liability Insurance) which provides similar or higher coverage amounts for claims and indemnities to the ones you find in your country of residence. The SLI coverage provides up to $1,000,000 USD per event (people inside the car are not covered by TPL, and are only covered if optional Auto Personal Accident insurance has been included in the agreed policy package)._x000D_ The SLI coverage is separate from the mandatory TPL coverage and is available at an additional charge of $16.99USD per day plus applicable taxes, for all type of vehicles._x000D_ If you decline the SLI coverage, you will be covered just by the mandatory TPL insurance with a coverage limit of $250,000 Mexican pesos per event._x000D_ " "LDW (CDW) – Loss and Damage Waiver is available at $24.99USD per day plus applicable taxes for all types of vehicles. _x000D_ The LDW (CDW) is optional and is typically purchased by customers that are not covered for vehicle damage or loss by their Credit Card Company (or insurance linked to a credit card). For your own protection we prefer that all customers present a valid letter or proof of coverage from his credit card issuing institution with a verifiable phone number and/or e-mail address for confirmation, stating that LDW (CDW) coverage is provided by his/her credit card. All international and domestic travelers must present as well a letter of approval from the CNSF (Comisión Nacional de Seguros y Fianzas) the official Government Institution that regulates Insurance companies in Mexico. If customer does have the appropriate approval and coverage from its credit card institution they will have to sign a “statement of personal responsibility for the total value of the car” for refusing to purchase the CDW insurance with Europcar Mexico (Promotora Caribeña S.A. de C.V) and will therefore, in the event of an accident, be fully responsible for all damage and/or repairs. _x000D_ " "A deposit starting at $2,500 USD and up to $10,000 USD (depending on the reservation channel/website or the category of the vehicle, please refer to the category list mentioned here below) will be held on the customer's credit card as a guarantee at the beginning of the rental and it will be reimbursed when the vehicle is returned safe. If the customer credit card does not have the guarantee previously mentioned the purchase of the LDW (CDW) coverage will be mandatory._x000D_ " For all customers declining LDW (CDW): Guarantee Limit held on customer’s credit card:
Economy (EBMR) usd per renta + US $5,000
• Compact (MDAR) usd per renta + US $5,000 • Intermediate (SDAR) usd per renta + US $5,000 .Automatic(EDMR) usd per renta +US $5,000.00 • Standard (IFMR) usd per renta + US$7,000 • Standard (SFMR) usd per renta + US$7,000 Standard (PFNR) rental estimate + US$7,000 Standard(CPND) rental estimate + US$7,000 Standard (PVMR) rental estimate + US$7,000• Luxury (XFAR) rental estimate + US$10,000 • VAN (XXMR) rental estimate + US$10,000 • SUV (LFAR) rental estimate + US$7,000
Delivery / Collection
Free 15kms / Additional Kms $1usd plus taxes and fees per extra kilometer
One-Way Rentals :
Only available inside the country. For prices please llok at Retail One Way Price Sheet
Other Services :
N/A Chauffeur Driven Service : N/A Restriction Of Use : N/A Use of Winter Tyres N/A Financial qualification : N/A Environmental Tax: N/A Others conditions for car hire in your country N/A
Click here to download the terms and conditions for Guyana
Tax:
14%
Additional driver:
YES
Age:
Minimum age 21 years old Maximum age 75 years old
Young drivers surcharge under 21
Senior drivers surcharge above 75
Airport surcharge:
Not applicable.
Rental deposit:
Cash is not accepted. Only credit card deposit is accepted
The deposit will be automatically unblocked with 14 days after blocking the amount
Chauffeur driven service:
USD 60 per day for 1 to 6 days
USD 50 per day for 7 to 29 days
USD 40 per day for 30 plus days
Credit cards accepted:
VISA, MASTERCARD, AMEX
Delivery / Collection:
In town USD 10
Outside town USD 0.5 per km
Driving licence:
national drivers license and upon arrival collect a driving permit for the requested period of 1 week, 2 weeks of 4 weeks
Price per permit is USD 10
Fuel:
Vehicle is provided with a full tank and must returned with a full tank
Refuelling charge is USD 2.35 per liter
Insurances:
Rates includes LDW insurance with an excess of USD 500-1000 depending on the category.
Excess reduction is available against payment of a fee depending on the category.
One-way rentals:
1) Domestic:
In town USD 10, outside town USD 0.5 per kilometer
2) International:
NO
Other services:
Baby seat USD 5 per day
Satellite phone USD 25 per day
Navigation system USD 5 per day
Towing cable USD 5 per day
Jerrycan USD 5 per day
Restriction of use:
a) in violation of traffic and other regulations;
b) for illegal actions;
c) for re-renting
d) for driving on terrain or roads that are not suitable for the Vehicle;
e) on rallies, test drives or racing events;
f)No crossing to Brazil.
Use of Winter Tyres:
not applicable
Specific note:
When driving into the interior a distant destination is being charge per day.
Tax:
10%
Airport Surcharge:
Details are available from Europcar Reservation Office.
Age:
Minimum driver age is 21 years, according to the car group.
Additional Driver:
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving License:
Held for at least two years.
Car Rental Deposit:
Not available.
Credit Cards Accepted:
American Express, Diners Club, Master Card, Visa.
Insurances:
Loss Damage Waiver, L.D.W. Charges may vary by car group.
Details are available from Europcar Reservation Office.
Delivery / Collection
Available Within and Outside City limits.
Details are available from Europcar Reservation Office.
One-Way Rentals:
A)Domestic: Not Available.
B)International: Not Available.
Other services:
Not available.
Restriction of Use
NA.
Chauffeur Driven Service:
Details available from Europcar Reservation Office.
Tax :
27%
Airport Surcharge :
10%.
Deposit Policy:
Total rental estimate+320 000 HUF
Age :
"Young Driver Charge FROM 21. TO 23. YEAR-OLD" 2000HUF/day Max.20.000 HUF per rental. Category: MXMR, EDMR, CDMR, CWMR, ICMR, IDMR, IDAR, CWMR, IWMR, FDMR
Additional Driver :
1000HUF/day Max. 10.000 HUF per rental. Applies to each additional driver
Driving licence :
International driving licence. Driver must present valid driving licence at the time of rental.
Cash Rental deposit :
No cash deposit.
Credit Cards Accepted :
Amex, Eurocard/Mastercard, Visa, DinersClub, JCB. Credit card accepted with an expiry date not less than 60 days at the time of check-in.
Insurances :
Deductible Collision Damage, C.D.W. and Theft Waiver: Charges may vary by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Available Within and Outside City limits. Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic: Available between Europcar stations. B) International: Available, except for certain Eastern European countries. Details available from Europcar Reservation Office.
Other Services :
Child Seat 1-3 yrs, Child Seat 0-12 month, Child Seat 4-7 yrs,Child Booster Seat Up to 12 years, Navigation System, Snow Tyres. Details are available from Europcar Reservation Office
Restriction Of Use :
Forbidden countries: Bulgaria, Greece, Turkey, Albania, former Soviet states, former Yugoslavian states (except Slovenia and Croatia).
Chauffeur Driven Service :
24.000 HUF / 8 hours / Additional hours 3000 HUF / hour
Use of Winter Tyres :
Certain driving restrictions may apply for driving into certain countries.WINTER TYRES are Mandatory between 1ST NOVEMBER and 31ST MARCH. Details are available from Europcar Reservation Office
Other conditions :
Deposit is the estimated rental price + 1000.-€ Goverment tax is min. 600 HUF/day
Tax :
24%
Airport Surcharge :
Applied to all rentals starting or ending at Keflavík International Airport
Age :
Minimum driver age is 20 or 25 years, according to the car group
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least 1 year & according to the car group.
Cash Rental deposit :
No Cash Deposit possible. A valid Credit Card is a must.
Credit Cards Accepted :
American Express, Diner's club, Eurocard, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group.
Details are available from Europcar Reservation Office.
Delivery / Collection :
Available Within and city limits only.
One-Way Rentals :
A) Domestic: Available between all Europcar stations.
B) International: Not Available.
Other Services :
Child Seat Baby, Child Seat Infant, Navigation System and Mobile WI-Fi on request.
Restriction Of Use :
Driving rental cars on roads or tracks with no road number is forbidden.
Passenger cars and 2wd vehicles are strictly forbidden on roads that are marked with an F on public maps.
No insurance covers damages to the chassis of the vehicle nor damages caused by driving in or across rivers or any kind of waterways.
Driving outside marked trails is prohibited and is subject to nature conservation law.
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Not available
Use of Winter Tyres :
From November 1st until April 15th all cars come equipped with studded winter tires.
Tax :
10%
Airport Surcharge :
There is no airport surcharge.
Age :
18 years
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year.
Cash Rental deposit :
Cash deposits are not accepted.
Credit Cards Accepted :
Visa & MasterCard
Insurances :
Lost Damage Waiver, L.D.W. Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection :
Not available.
One-Way Rentals :
A) Domestic : Available
B) International: Not Available.
Other Services :
Child Seat Baby, Child Seat Infant, Navigation system.
Restriction Of Use :
Certain driving restrictions may apply for driving into the country.
Chauffeur Service:
Not available.
Click here to download Terms & Conditions for India
Eligibility Age:
-
Person must be minimum 21 years of age with date of issue of license must be a year back
Included Kilometer:
Fuel:
-
The Vehicle will be provided with a full tank of fuel and needs to be returned at the same fuel level. In case the tank is not full at the time of return, then Renter will be charged for short fuel plus service charge on the day the car is returned
GST:
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Currently 18%. As applicable from time to time as per Government directive
Additional driver:
-
With the consent of the Renter, the vehicle may be driven by other eligible drivers.
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Additional drivers must be registered at the time of pickup of the car before driving the Car.
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Additional driver shall be allowed once the documents are received and verified by Eco Rent A car.
Rental deposit:
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Security Deposit- EUR 100 for all models except Mercedes & BMW
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For Mercedes & BMW - EUR 500
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Rental and Deposit shall be made on the link sent by Eco Rent A Car before pickup. Cash shall not be acceptable for any booking.
Chauffeur driven service:
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For cities or routes where it is not recommended to drive except by people used to driving in India, You can book Chauffeur drive service from Europcar website directly or else Eco reserves the right to provide a complimentary chauffeur with all Self Drive Services.
Mode of payment:
-
American Express, VISA, MasterCard, Debit Cards and Net Banking can be used to pay through the link sent at the time of pickup.
Delivery / Collection:
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Free Car Delivery and Collection at all locations within city limits. Vehicle must be returned at the same location within city limit from where it was delivered to the renter.
Documents:
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Passport/Aadhar Card, Driving license, Credit Card with desired limit of Security Deposit. If the User does not present the above documents, in original at the time of obtaining delivery of the Vehicle, the Company shall be entitled to refuse the delivery of the Vehicle and cancel this booking. Cancellation charges will be applicable as per policy.
Note: Individuals holding Non India Driving License need to carry IDP [International Driving Permit] at the time of delivery of car. Eco Rent A Car will not hand over the car in case the IDP is not shared with us. In such cases, Eco Rent A Car may provide a driver.
One-way rentals:
-
Please send an email for one way request to selfdrive@ecorentacar.com
Extra Usage Policy:
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For extension/late return, Renter is requested to check with Eco Rent A Car Customer Care (+91 9773-881-881) or email selfdrive@ecorentacar.com at least 3 hours prior to the drop off time.
Over Speeding Charges:
-
Customers are allowed to drive the Vehicle up to a maximum speed of 120 km/hr on Expressways or 100km/hr on highways or 60km/he in city limits (Speed limit differs for all the Expressway, highways and city limits in India), beyond which the Vehicle will be considered as over speeding. A penalty of Rs. 2500 will be charged on the first instance, followed by a further penalty of Rs. 2500 and Rs. 2500 for 2nd instance and 3rd instance respectively making it a total of Rs.7500/- after third instance. After the third instance, Booking will stand cancelled and the Company shall get the right to take back the Vehicle and terminate the Agreement.
Other services:
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Luggage Carrier and GPS Navigation System shall be available on request with additional charges (Subject to availability).
Cancellation Charge:
-
If Cancellation is done before 48 hours from the booking start time, no cancellation charges
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If Cancellation is done before 24 hours from the booking start time, 10% of the base fare will be applicable plus GST.
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If Cancellation is done in less than 24 hours from the booking start time, 50% of the base fare or 1-day Rental (whichever is higher) will be charged as cancellation fees plus GST.
No Show:
-
In case of No Show, no amount will be refunded to Renter.
Vehicle Damage:
-
Damage charges to be paid by Renter in terms of the Rental Agreement. In case damage cost goes beyond Security Deposit Amount insurance claim may be filed and Repair/depreciation amount (In case of insurance claim) & Parts which are not covered under insurance will be recovered from the User. The assessment of damage made by Company will be final. Insurance claim is subject to Company’s discretion.
Interstate Tax:
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When traveling out of state, it is always important to step at RTO check post to pay the government applicable tax. Cost/penalties pertaining to failure to pay such interstate tax, toll or any other govt. levied tax will be borne by the Renter directly.
In case, Interstate Tax is not paid, then security amount will be forfeited and Renter will be liable for complete Car value.
Traffic Rule Violation:
-
Cost for any traffic rule violation during the Rental Period will be borne by the Renter directly. In cases, where challans is received by the Company via post upon completion of the Agreement, the Renter authorizes the Company to charge the same on the credit card number of the Renter as mentioned in this Agreement offline.
Car Upgrade Policy:
In case the selected car model is unavailable, Eco Rent A Car will try it's best to provide an equivalent car model or upgrade the car with no additional charge to the customer. Customer, in this case has the right to accept or reject the new allotted car.
a. In case customer does not want the upgraded car, customer has the right to cancel his/her reservation. In such cases, 0% cancellation charge will be applicable.
b. Note: Mileage per litre of fuel is dependent on car model. Cases where the car is upgraded, Eco Rent A Car will not be liable to reimburse the difference in the mileage per litre amount, if any to the guest.
In case the selected car model is unavailable and a lower segment car is allotted to the customer. The difference in the final base amount will be reimbursed to the customer by Eco Rent A Car.
Restriction of use:
-
Our vehicles are not allowed to be driven in off-road conditions (sandy, rocky terrain, Ladakh, Jammu Kashmir, Sand dunes, Badrinath, Kedarnath etc) in India. In case, they are taken on such conditions without information, security amount shall be forfeited in full and 2 times of the base fare shall be charged from Renter
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Cars are also not allowed to be used for Racing, Speed or any other tests or sports activities.
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Renter is not allowed to take Eco Rent A Car to other countries including Nepal, Bhutan etc. If the car is taken outside India without taking approval from Eco Rent A Car, then entire liability shall be on Renter till the car is returned.
*Performance obligation of aforesaid booking after confirmation will rest with the respective Principal Rental Partner, if any, of Eco Rent A Car at Rental Locations
How to obtain full terms and conditions of rental :
Click here to download Terms and Conditions for Iran
Tax :
8%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum 21 years.
Additional Driver :
Details are available from Europcar Reservation Office.
Driving licence :
Held for at least two years.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
Only cash is accepted. Credit cards are not accepted at all.
Insurances :
Collision Damage Waiver (C.D.W), Theft Waiver (T.H.W): Charges may vary by station and by car group. More details available from Europcar Reservation Office.
'Super' exemption of liability for collision, Break-in and theft (S.L.D.W): Substantially reduce your liability in the event of theft, attempted theft, collision or damage only to the hired vehicle. Does not cover personal injuries to the driver or passengers. Reduce your excess charge to 0,00.
Personal Accident Insurance (P.A.I.): Covers medical expenses of personal injuries for the passenger of the hired vehicle (except for driver), as well as passengers and driver of the third party vehicle up to a certain amount. Also covers damages to the third party vehicle caused by accident up to a certain amount. In case of death or mutilation of the driver and passengers of the hired vehicle and/or driver and passengers of the third party vehicle, this insurance provides coverage up to predefined amount. If the PAI in purchased, in case of accident, damages to the third party vehicle will be covered up to 22,000,000 IRR and if the damages exceeded, the driver will liable for the excess. Also Covers medical expenses and death compensation up to 900,000,000 IRR. This Insurance doesn't cover driver of the hired vehicle. If PAI is not purchased, in case of accident, the driver may be liable for said amounts.
Delivery / Collection
Available - Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available between Europcar Stations.
B) International : Not Available.
Other Services :
Toddler safety seat (9-18kg, 20-40lb), Infant safety seat (0-13kg, 0-29lb), Luggage rack (LUG), Snow chains, Navigational system (NVS), Mobile Phone.
Restriction Of Use :
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Tax :
None.
Airport Surcharge :
An airport surcharge of USD 25.00 will be applied to any rental taking place at the Station at Airport unless specified differently.
Our counter is located inside the Airport at the Arrivals hall. The customer should provide us with flight details (i.e. airline, terminal, time of arrival, destination…) also the country of origin, e-mail, and mobile phone number.
This airport Station is open 24/7, for more information you can contact us :
Najaf Al Ashraf & Karbala + 9647800444422
Age :
The minimum age generally to rent a vehicle from us is 21years holding a valid driving license of at least 1-year-old.
The maximum age; subject to being fit to drive safely.
The age policy may vary as per the car category and any such variation will be indicated during the booking process.
Additional Driver :
Requirements for an additional driver are submission of a valid driving license along with a valid passport ID and to be a “qualified driver” under the Iraqi federal traffic law.
A maximum of 3 additional drivers is allowed per rental.
You will be advised of the cost and the age details for this during the booking process.
Driving licence :
The minimum driver licence period for rental should be 1 year old.
International Driving Licence - is mandatory for foreign customers EXCLUDIN ARAB COUNTRIES..
Cash Rental deposit :
Cash rental deposit will be equal to the excess (in coverages tab) depending on the car category
cash and credit card are accepted
Credit Cards Accepted :
MASTERCARD, VISA AND AMERICAN EXPRESS
The company does not accept prepaid, rechargeable, or virtual cards or another type of card other than the ones mentioned above.
Insurances :
Third party Liability for material damage - 25,000 USD
Third party Liability for bodily injury - 25,000 USD
Material own damages to the vehicle - deductible 1000 USD per accident
Fire of the vehicle - deductible 20% of the vehicle value
Theft of the vehicle - deductible 20% of the vehicle value
Hold up of the vehicle - deductible 20% of the vehicle value
Emergency road assistance - covered
Driver of insured value - (death & disbility 5000 per person and in the aggregate) / Medical expenses 1,000 per person and in the aggregate
Passengers of insured vehicle - death & disbility 5000 per person and 20,000 in the aggregate / Medical Expenses 1,000 per person and 4,000 in the aggregate
PAI Optional Insurance Maximum 250 USD Per Rental
Delivery / Collection :
Delivery/ Collection service is available - upon request.
Chauffeur service :
Chauffeur drive service is available at all station - upon request.
Rate will be calculated depending on the station.
The rate will cover 10 hours of presence with the customer , in case of overtime time and oovernight the customer will cover the meal and accomodition for the driver
Fuel :
ie All cars are supplied with a full tank of fuel at time of pick-up.
At the end of the rental the customer is required to return the car with a full tank of fuel, otherwise refueling charges for missing fuel will apply.
Refueling charge ; 07 USD for Normal 1.00 USD for Super and 1.25 USD for Premium in all cases 25% admiinistrative fees on the total amount of the invoice.
One-Way Rentals :
A) Domestic : Available between stations; customer should inform the counter agent at the check-out and pay the charges in advance for prices see the domistic one way grid
B) International : Not Available.
Other Services :
Child Seat Baby,Child Seat Infant, Navigation System.
Restriction Of Use :
Driving licence, credit card and ID should be in the driver's anme and valid or else the driver will be restricted from receiving the car
Drivers are restricted to cross the Iraqi borders
Driving under alcohol and restricted drug usage and weapons
The free mileage is limited to 250 km per day beyond the customer will have to pay 0.2$ per kilometer.#
Winter Tyres are not available but snow chains are available
Other services :
VIP WELCOME AT NAJAF AIRPORT: Only at Najaf Airport, Customer may ask for VIP welcome for 60 USD. This service provide a pick up with a minivan from the plane, a welcome in the VIP lounge and help with visa process. Visa charges are not included with the price
What is included in my rate?
Your rate is inclusive of Collision Damage Waiver (CDW), Theft Waiver (TW), airport/location surcharge, vehicle licence fee, road tax, unlimited mileage, and government tax. An excess will apply to CDW and TW. If you enter a different return location to the pickup location, the one-way rental fee will be included in the price displayed to you. If during the quotation process you have stated “I live in United States of America” or “I live in Canada”, the rates you will receive are exclusive of Collision Damage Waiver (CDW) and Theft Waiver (TW). Your credit card may provide this coverage for you. Please see CDW Exclusive Rates for further information.
Age:
At the commencement of rental, drivers must meet the requirement for licence eligibility. If the number of years is 8, this does not mean that the driver must have held their licence for 8 years - it means they must have been eligible to hold their licence for 8 years.
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Car Group
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drivers must have been eligible to hold a driving licence for the following number of years
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Mini / Economy / Compact / Intermediate
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8 Years
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Full size / Premium / Luxury /Standard Minivan
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11 Years
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For driving licences issued in USA and Canada
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Car Group
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drivers must have been eligible to hold a driving licence for the following number of years
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Mini / Economy / Compact / Intermediate
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9 Years
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Full size / Premium / Luxury / Standard Minivan
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12 Years
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Commercial Van Group
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drivers must have been eligible to hold a driving licence for the following number of years
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Mini / Economy / Compact / Intermediate / Standard
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10 Years
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For driving licences issued in USA and Canada
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Commercial Van Group
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drivers must have been eligible to hold a driving licence for the following number of years
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Mini / Economy / Compact / Intermediate / Standard
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11 Years
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Driving Licence:
Drivers (and additional drivers) must be in possession of a full, unendorsed driving licence which they have held for at least 2 YEARS prior to the commencement of the rental. Licences must be produced in person at the Europcar location at the time of collection. Drivers must be in possession of their licence at all times when driving the vehicle. If a driver has any endorsements on their license, they must contact our Reservations Department prior to booking as there may be restrictions on renting. Failure to inform us of endorsements will result in the driver being refused the vehicle and forfeiting any deposit taken. Licences must be from the country of permanent residence. NON-EU/EEA driving licences cannot be accepted if the holder has been resident in Ireland for more than 12 months. Holders of UK, US, Canadian, Australian and all EU member states are NOT required to supply an International Driving Permit (IDP). International Driving Permits where required, MUST BE accompanied by the original domestic licence of the driver. This is clearly stated on the international permit. An International permit presented without the domestic licence, will not be accepted.
**Attention: UK Driving Licence Holders**
From June 8th 2015, the UK paper part of your driving licence will no longer be valid. We will require all UK licence holders to present evidence of your driving record (entitlements/endorsements) before the vehicle can be released. This can be obtained by printing it out from the DVLA’s ‘Share Driving Licence’ section - click here - before you collect your vehicle. We reserve the right to ask prequalifying questions on your insurance history. You may be refused a vehicle based on the answers you provide.
GoCar by Europcar:
If your booking is for a GoCar by Europcar vehicle, then you must have a smartphone to download the GoCar app and complete the sign-up process. This is to enable access to the vehicle. After booking you will receive an email with full instructions.
Credit Cards Accepted:
Europcar accepts the following cards: MasterCard, Visa, American Express, Diners Club and Discover Cards. All cards MUST be in the name of the main driver. We do not accept prepaid cards, third party cards or cash. Holders of a 'Chip and Pin' card must know their PIN number.
For all 'pre-pay online' bookings, the person in whose name the vehicle is booked MUST be the person whose credit/debit card is used. This card must be presented at collection.
Europcar will only accept debit cards at collection if either (i) a credit card is also provided to cover the excess; or (ii) the customer pays the premium for our Super Collision Damage Waiver product, which reduces the excess to €250.
At the time of rental there must be sufficient credit on your credit/debit card to cover all charges including the excess amount. The excess applies per incident, not per rental. [Regardless of the level of coverage purchased, ALL renters will be subject to a minimum deposit preauthorisation/charge on their credit/debit card of the vehicle excess amount plus €50.] This is in the event of traffic fines, toll charges etc.
Excess Amounts and Coverages:
Vehicles are subject to the following vehicle excesses/deductibles which must be available on your credit card on collection of the vehicle:
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Excess Amounts and Coverages:
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Vehicles are subject to the following vehicle excesses/deductibles:
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Mini manual / Economy manual / Compact manual
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EUR1500
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Economy automatic / Compact automatic
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EUR1600
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Intermediate manual / Intermediate automatic
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EUR1800
EUR1800
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Compact Wagon / Intermediate Wagon
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Intermediate SUV / Full size manual / Full size auto
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EUR2000
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Standard minivan / Premium minivan / Premium automatic
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EUR2500
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Commercial van
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EUR2000
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The premium for Super Damage Waiver Cover (SCDW) costs EUR21.00 to EUR28.00 per day depending on vehicle size (excluding commercial vans). Payment of the SCDW premium reduces the excess/deductible to zero for damage and theft and the deposit amount to 50 euros.
CDW Exclusive Rates:
Declining Europcar CDW and TW: To decline our Collision Damage Waiver (CDW) and Theft Waiver (TW), the driver must have a US issued World MasterCard or Canadian issued Gold/Platinum Visa/MasterCard AND PROVIDE WRITTEN PROOF that the card has relevant coverage for the Republic of Ireland. The letter must be dated within 21 days of the pickup date and contain the credit card number (partly masked is acceptable). When both a relevant card and letter of proof are provided, for security reasons 5,000Euro will be pre-authorised on your card in case there is damage to the rental vehicle. If there is a damage charge, this amount can be claimed back through your credit card company. This process is between the driver and the credit card company. We cannot be held responsible for any exchange rate charges.
If a letter confirming CDW coverage is not provided on collection of the vehicle or if your card does not provide the relevant coverage or if you do not have 5,000Euro available on your card, you will be required to purchase our CDW and Theft Waiver at the local daily rate (Eur24-33).
Only relevant US or Canadian issued credit cards can be used to waive our CDW and THW cover – we do not accept European credit cards for coverage. If you pay for the full rental with your eligible US World MasterCard or Canadian Visa Card/MasterCard, you may be covered for up to 50,000US Dollars auto rental insurance for your rental without excess. This coverage is a service provided by US MasterCard OR Visa/MasterCard Canada to the cardholder and therefore it is the cardholder's responsibility to ensure that they are adequately covered for the entire duration of the rental period. We reserve the right to refuse third party insurance.
Relevant cards will only be accepted for coverage for a maximum of 28 days in any one calendar year. Please note that you must pay for your full rental with the eligible credit card for your card company to provide CDW and THW coverage.
Please be advised that for security reasons, 5,000EURO will be pre-authorised on your card in case there is any damage. If there is any damage, this amount can be claimed back through your credit card company. We will NOT be held responsible for any exchange rate charges as a result.
**We DO NOT accept any form of CDW/PDW purchased through a third party OR Fully Comprehensive Irish Insurance Policies.**
To establish if your US MasterCard or Canadian Visa Card/MasterCard includes Auto Rental Cover in the Republic of Ireland please call your credit card issuer and/or US MasterCard/Canadian Visa Card/MasterCard before making your reservation. It is important to confirm to your credit card issuer that the Republic of Ireland as your place of rental.
Contact details for MasterCard 1-800-MC-ASSIST (1-800-622-7747).
Contact details for Visa Canada 416.367.8472.
Please note that we do not accept cover from Travel Guard or any other independent coverage provider.
Fuel Policy:
We offer two fuel options:
1. PREPAID FUEL Customers can choose our prepaid fuel option at the beginning of their rental at our special discounted rates. For the driver's convenience, there is no need to refill the car. With this option, no refunds will be given for unused fuel. Prices for this option are set locally.
2. STANDARD REFUELLING Customers can return the car as they wish. Should the car return less than full, the customer will be charged a local refuelling fee plus the standard price per litre. No compensation will be given for fuel charges if an upgrade to a larger car is given.
Flight Information:
For all rentals commencing at an airport location we ask you provide us with the correct flight number and arrival time when booking your vehicle. Flights should be scheduled to land within our opening hours. This is to ensure that if your flight is delayed, your car will be held and staff will be in place to greet you when you arrive. If this information is not available to you at the time of booking, we ask you provide us with it at least 5 days before your arrival date. Where flight information is not provided in time, or incorrect information is provided, we cannot be held responsible for a failed rental and no refund will be due.
Meet Late Arrival:
Where a flight is delayed (and we have been advised of the flight number at the time of original reservation) and the customer arrives at our desk 30 minutes or less after our closing time, no additional fee to the customer applies. If the customer arrives at our desk 30 minutes or more after our closing time, out of hours charges of €40 will apply. Please contact the branch directly for further information.
Vehicle Hold:
Vehicles will only be held for 1 hour after the booked pickup time/landing time within our opening hours if no payment information is provided at the time of reservation. Vehicles will be held until the location closes once credit card details and Driver ID are provided at the time of reservation. After this time, the vehicle may not be available.
Modifications, Cancellations and No-Show Policy:
Payment at the rental location (pay later bookings):
• Modifications to your booking are free of charge before the start of the rental day (though new rental prices may apply)
• Cancellation is free of charge up to the time of pick-up and helps us allocate the vehicle to another customer
• If you supplied your credit card details to guarantee your booking then you agree that we may charge a fee of EUR 95 against that credit card if you have not cancelled your booking and fail to collect the vehicle on the day of pick-up
• For business rentals (where you have a business rental contract with Europcar), if you do not cancel your booking and fail to collect the vehicle at the time of pickup, a fee of EUR 50 or equivalent in local currency may be charged to your business account
• If you return the vehicle to us before the end of the agreed rental period then you will not be entitled to a refund for any unused days
Online pre-payment (pay now bookings):
• Modifications to your booking are free of charge before the start of the rental day (though new rental prices may apply)
• Cancellation is free of charge up to 48 hours before the start of the rental day
• For cancellations made within 48 hours of the start of the rental day, the pre-paid amount shall be refunded less a cancellation fee of EUR 50 or equivalent in local currency
• If you supplied your credit card details to guarantee your booking then you agree that we may charge a fee of EUR 95 against that credit card if you have not cancelled your booking and fail to collect the vehicle on the day of pick-up
• If you return the vehicle to us before the end of the agreed rental period then you will not be entitled to a refund for any unused days
Maximum Length of Rental:
The maximum length of rental allowed on one booking is 35 days. For rentals of a longer duration, please make 2 reservations. Customers, who rent from us for more than 35 days in a 12-month rolling period, will be subject to the higher rate of vat at 23%. This will be recalculated locally.
Car Types:
Europcar Car Rental operates a fleet with many different makes and models of cars. Whilst every effort will be made to supply the reserved model, we reserve the right to supply a suitable alternative. Please note that we cannot guarantee a particular make or model.
Electric Vehicles
If you are hiring an electric vehicle then the following terms will apply, in addition to terms contained within the Rental Terms/Agreement. These terms do not apply to Hybrid vehicles.
Electricity costs are included in your rental rate. We will provide a key fob which will enable you to use the charging stations of our designated charging partners only. Usage of other charging networks will be at customer’s own cost.
It is the responsibility of the driver to ensure that the vehicle has sufficient charge to complete your journey. Any charges associated with a breakdown caused by allowing the vehicle to run out of battery will be the driver’s responsibility – this will include a Call Out fee and Tow charge to nearest charging station.
EV Charging
You are not required to return the vehicle fully charged; however, we request that you return it with a minimum of 10% battery. It is recommended that you do not allow the battery charge to fall below 10% as this may damage the battery/battery life.
Charging stations must be used in accordance with the rules and instructions provided by the charging locations. Misuse or damage may result in a fine or damage claim. In this event, we will pass the fine or damages fee to the driver, along with an administration fee of €30.
If you use a public charging station and do not move the vehicle when your charging session has ended, you may be liable for a parking/idle fee. Any fines received are the driver’s responsibility and will be passed to the driver along with an administration fee of €30.
Please note that parking fees are separate to charging fees – please ensure you check parking rules onsite.
EV Equipment
Charging cables – charging cables are provided in the vehicle. If the cable is lost or damaged (outside of fair wear and tear) a replacement cost of €600 will apply. Charging cables are EXCLUDED from all our direct Damage Excess reduction policies.
Key Fob – we will provide a key fob which will enable you to use Network Charging stations associated with ESB and Ionity only. The key fob must be always kept on the car key ring. Missing Key fobs will be charged at €30.
Toll Information:
Drivers are responsible for the payment of their tolls (on both barriered and barrier-free toll roads) directly with the Toll Operator. Further information regarding toll rates and payment methods will be given on collection of your vehicle.
Additional Drivers:
Additional drivers can be added for a daily fee of €10.22. Additional drivers can be added on collection of the vehicle only. Please note unauthorised drivers are not covered by us and are prohibited from driving the rental car. The additional driver must be present at time of pickup and must fulfil the same age/licence criteria as the principal driver.
Baby Seats:
Baby seats are available at a cost of €8 per day to maximum cost of €50 per rental. Max €80 per rental where more than 1 seat is required.
Booster Cushions:
Booster cushions are available at a cost of €8 per day to maximum cost of €50 per rental. Max €80 per rental where more than 1 seat is required.
The law in Ireland states that an appropriate child restraint MUST be used.
New EU Child Safety Protection Laws have come into force making it compulsory for all children to travel in the correct child seat, booster seat or booster cushion. Where safety belts have been fitted, they must be worn. Children under 3 years of age must not travel in a car unless restrained in the correct child seat. Children aged 3 years or over who are under 150cms in height and weighing less than 36 kilograms (i.e. generally children up to 11/12 years old) must use the correct child seat, booster seat or booster cushion when travelling in cars. Child car seats must be in accordance with EU or United Nations- Economic Commission for Europe (UN-ECE) standards. Drivers have a legal responsibility to ensure passengers aged under 17 use the correct seat, booster seat, booster cushion or seatbelt.
Please note baby seats are not permitted in commercial vehicles.
GPS Units:
GPS units are available to rent at a cost of €14.76 per day to a maximum of €147.60 per rental. The non-return or loss of a GPS unit will be charged to the renter at a cost of €246.
Personal Benefits Membership:
PBM covers the driver for personal injuries or fatalities up to €31,750 in the event of an accident whilst in the vehicle and costs €6.81 per day. Not available on commercial vans.
Roadside Assistance:
RSA is available at a cost of €4-€6 per day and covers the driver against potential breakdown recovery costs such as use of incorrect fuel in the vehicle, assistance with the retrieval of keys locked inside a vehicle, delivery of replacement for lost keys etc. Further information will be available on collection of the vehicle. Not available on commercial vans.
Carbon Offset:
At the time of booking, you can donate €3.00 which covers the cost of planting 2 trees in the Burkina Faso Desert.
Travel to Northern Ireland:
If you wish to drive in Northern Ireland, you must inform us on collection of your vehicle. There is a nominal €34.05 fee when taking a car into Northern Ireland. Cars cannot be taken off the island of Ireland at any stage and must be returned in the Republic. Failure to purchase the required cover will result in the renter accepting full responsibility for any recovery fees, should the car breakdown.
One Way Rentals:
One-way rentals are permitted between branches at a cost of between €34.05 and €147.55. If you enter a different return location to the pickup location, the one-way rental fee will be included in the price displayed to you. Not available on commercial vans.
Grace Period:
Drivers are allowed a one-hour period of grace provided that the vehicle is returned within our hours of operation. Drivers exceeding this will pay any extra charges directly at the local rate.
Early Returns:
We do not issue refunds for unused days nor for charges paid directly on arrival in the event of the vehicle returning earlier than booked.
Car Returns:
Cars may be returned outside our location hours by prior arrangement only. Cars that are returned outside the above location opening times will be charged for any damage or any loss incurred until the car is returned to the car rental company.
Traffic Fines:
Speeding, parking, and other endorsements/fines are the responsibility of the hirer in full. Europcar Car Rental accepts no responsibility for any fine or payment. The renter is obliged to inform Europcar Car Rental of any fines or parking tickets issued whilst the vehicle is being used by the renter. Where Europcar receive a fine that was not settled when issued, the total cost of the fine, plus an administration fee of €30.00, will be charged to the main driver’s credit card.
Upgrades:
If on arrival the client feels that the car they have booked is not suitable for their requirements, we will be happy to provide a larger vehicle if available. Upgrade charges are payable on arrival at the local daily rate. If a customer is given a free upgrade on arrival, we cannot accept any customer service queries regarding fuel or coverage costs.
Breakdown assistance:
Our rates include 24-hour breakdown cover. We reserve the right to add a callout charge to the hirer's rental agreement in the event that the callout does not arise from a mechanical fault with our vehicle. Callout charges resulting from incorrect fuel being added to the fuel tank, keys being locked into the vehicle or mislaid, off road recovery and wheel changes due to punctured tyres will be added to the rental costs. The current callout charge is Euro 125 plus tax.
Fair Wear & Tear Policy:
Please note that Europcar operate a Fair Wear & Tear policy. Any Damage below the Fair Wear & Tear policy does not need to be reported.
Vehicle Condition:
Please check the condition of your rental vehicle to ensure that it agrees with the condition report on your rental agreement. If you disagree with the inspection report or if you have received your vehicle outside of business hours and you need to report undocumented damage, please take photos of the damage, and contact the rental station with whom you made the booking. Failure to do this will result in your acceptance of the inspection report.
Damage Management Policy:
Our damage policy is changing to provide more clarity and fairness to our customers, as well as improve our efficiency and service quality.
Damage claims will now be classified into two categories:
-
light damage (scratches, dents, including windscreen repair and tyres repair/replacement)
-
serious damage
What does it mean to you as customer?
Light Damage Matrix – no wait time for cost or documentation, immediate return of difference in deposit, no delay in processing time.
Light Damage: This shows the pre-agreed fixed sum(s) as set out in the Light Damage Charges Schedule. As explained in our T&Cs, Light Damage is minor damage to the Vehicle (but which is not classed as wear and tear) and therefore does not necessarily require immediate repair for safety, mechanical or cosmetic reasons before it can be rented to another customer. If the costs of repair cannot be determined via the Light Damage Charges Schedule, we may calculate them by requesting a desktop assessment. Any desktop assessment used to estimate damage costs is carried out by Europcar's independent third-party engineering partner. All engineers are Audatex Vehicle Damage Assessor qualified.
Serious Damage: This shows the sums Europcar has become liable to pay in recovering and/or repairing the Vehicle. As set out in our T&Cs, you will indemnify us for this amount as a debt.
Total Loss: This shows the pre-accident value of the Vehicle and any Vehicle recovery charges, less any sums that we recover in respect of the Vehicle when it is sold for salvage. As set out in our T&Cs, you will indemnify us for this amount as a debt.
Loss of Use: This is a charge to take account of our loss of revenue while the Vehicle is being repaired. We calculate the Loss of Use charge on the basis of the daily rental rate set out in the Rental Agreement, adjusted to reflect the estimated percentage utilisation of our fleet, which is calculated quarterly. For Serious Damage, other than Serious Damage to tyres and windscreens, the number of days charged by us for Loss of Use of the Vehicle will comprise:
-
one day for the Vehicle to be taken in for repair;
-
one day for each period of four hours (or part thereof) of labour required by the relevant supplier to affect the repair; and
-
one day for the Vehicle to be returned to us and checked in following the repair.
For Damage to the tyres and/or windscreen a Loss of Use is capped at €20.
Tyres: For minor repairs to tyres or tyre replacements, this charge is the sum Europcar has become liable to pay in repairing or replacing the tyres. As set out in our T&Cs, you will indemnify us for this amount as a debt.
Windscreens: For minor repairs to windscreens, this charge is the pre-agreed fixed sum(s) as set out in the Light Damage Charges Schedule. Please see the description of Light Damage above for more information. For other damage to windscreens, this charge shows the sums Europcar has become liable to pay in repairing or replacing the windscreen. As set out in our T&Cs, you will indemnify us for this amount as a debt.
Damage Administration Charge: This shows either the Light Damage Administration Charge or Serious Damage Administration Charge (whichever applies). Each of these Charges pays for the back-office resource required to process paperwork associated with the relevant Damage to and/or the Total Loss of a Vehicle, including calculation of the applicable Loss of Use charge and liaison with an engineer where applicable. Light damage administration fee will be €50 / Serious damage administration fee will be €90
Engineers Charge: This applies if the Vehicle has suffered Serious Damage or is a Total Loss. It pays for an engineer to assess whether a damaged Vehicle is worth repairing and, where appropriate, to:
-
liaise with the repairers to determine how it will be repaired and what it will cost; or
-
determine the pre-accident value of the Vehicle and to arrange for the Vehicle to be sold for salvage.
Deduction – application of the excess: To reflect the fact that you have agreed an Excess amount, a deduction has been applied to reduce the amount of the charge to the level of the Excess amount plus the relevant Damage Administration Charge or/and Loss of Use Charge (i.e. Light, Serious Administration Charge, Tyre or Windscreen Loss of Use Charge)
No VAT You will note that the invoice is not subject to VAT. Please disregard the references to VAT in the documentation enclosed with this letter.
Light Damage Matrix
Link to Light Damage Matrix - please note that an administration fee of €50 applies to all Light Damage.
Damage identified upon the return of the Vehicle and in your presence:
If Light Damage is identified upon the return of the Vehicle when the inspection is made in your presence and in the presence of our agent or its representative and if you acknowledge the damage by signing the statement of return of the Vehicle, we will EITHER:
-
provide you with an invoice immediately detailing the applicable charges and, to the extent that the charges can be determined at the check-in, will charge the debit or credit card you supplied to us at the time of pick-up, with EITHER:
-
the charges detailed; or
-
the Excess amount under our Protection packages, whichever is lower
OR
refer the matter to our head office team who will assess the Light Damage identified and will determine the appropriate charge. This will be done in one of two ways: a) by reference to the Light Damage Charges Schedule; or b) by carrying out a desktop assessment using industry standard software to estimate damage costs. We will then send you an invoice for:
-
the charges detailed
-
the Excess amount under our Protection packages, whichever is the lower amount
If you contest either the damage and/or the invoice; or if you refuse to sign the statement of return for the Vehicle; or for whatever reason, the charge cannot be determined at the time of check-in (for example, where there is no price for the specific damage in the Light Damage Charges Schedule) then we will send you the documents outlined below and you have the option to follow the procedure in set out in ‘Querying the Damage Charges’
-
the statement of return for the Vehicle detailing all the damage we identified;
-
pictures of the damage;
-
an invoice detailing the applicable charges
Damage identified upon the return of the Vehicle and in your absence:
If damage is identified during the inspection of the Vehicle by us in your absence we will send to you the following documents by email or by post:
-
the statement of return for the Vehicle detailing all the damage we identified;
-
pictures of the damage;
-
an invoice detailing the applicable charges
Querying the Damage Charges
You have fourteen (14) days from the date on which the email or the letter is sent to you to challenge your liability for the damage identified and/or the charges levied by us. If you do not challenge within this period of fourteen (14) days, we will charge the debit or credit card you supplied to us at the time of pick-up with either:
-
The Charges detailed: or
-
The Excess amount under our Protection packages, whichever is the lower amount
Claims
If you wish to contest your damage invoice, you may reply to the email from the damage team or you can send a claim to our customer service department at customerservicesie@europcar.ie
You may also file a claim with the European Car Rental Conciliation Service (ECRCS) (http://www.ecrcs.eu/) if the matter is not brought to a satisfactory conclusion.
Customer Service:
If you wish to query the damage identified or the applicable charges, you should contact us by email or letter within 14 days of the documents being sent to you. At the end of the 14 day period if we have not heard from you then we may invoice you for the applicable charges.
Our Customer Service Department can deal with any issues you may have. To assist with your customer service query, you can email us at customerservicesie@eurpocar.ie or call us on +353 1 8122880. Europcar accepts no responsibility for delays which may occur at the start of hire due to circumstances beyond our control.
Europcar subscribes to the European Car Rental Conciliation service (ECRCS) (https://www.ecrcs.com).
You may file a claim to ECRCS:
Emails: complaints@ecrcs.com
Web: http://www.ecrcs.com
It should be noted that the conciliation service will only accept your claim once you have exhausted all avenues directly with Europcar customer service. The service can only help with disputes involving a ‘cross-border’ rental transaction occurring with the European Union. You must be a resident of the EU, or UK, and the rental must have taken place in a different EU country.
If your complaint concerns a non-cross border rental, you should contact the Car Rental Council of Ireland
Emails: info@carrentalcouncil.ie
Web: https://www.carrentalcouncil.ie
Chauffeur Drive Service:
Not available in Republic of Ireland.
Delivery/Collection:
Not available in Republic of Ireland.
Tax:
All the above charges are inclusive of Government Tax (VAT) at the relevant rate which is subject to change (0% / 13.5% / 23%)
Tax :
17% - Israeli passport holders are subject to pay TAX by law including dual citizenzhip passport holders. Only tourists with B2 or B3 Visa class permits are waived. Important: the Visa Permit must be presented at the rental desk for TAX to be waived.
Airport Surcharge :
39 USD per rental
Age :
Minimum 21 years, maximum 99 years.
Additional Driver :
$2.00 per day (Maximum charge of $50.00) With the consent of the renter, the vehicle may be driven by other persons.
Driving licence :
Minimum Rental Age of driver is 21 based on car group and requirements as shown below: Groups B(EBMR), Q(MBAR), C(ECAR), D(CCAR), E(CDAR): Minimum age required is 21 (Additional fee applies) + Drivers License valid for at least one year. Groups F(IDAR), FH(IXAH), I(SDAR), H(FDAR), M(PDAR), MH(SXAH), J(IFAR), T(CVMR): Minimum age required is 23 + D.L. valid for at least one year. Groups R(LDAR), G(IVAR), U(PWAR), V(MVAR), V8(SVAR), S(PVMR), Y(PVMR), Z(PVAR): Minimum age is 25 + D. L. valid for at least two years (Group R minimum 3 years). Group K(SXAR), P(XDAR), W(WXAR): Minimum age required is 28 + Drivers License valid for at least five years.
Cash Rental deposit :
No cash rental deposit accepted.
Credit Cards Accepted :
American Express, Diners, Mastercard, Visa.
Insurances :
Loss Damage Waiver & Theft Protection (CDW/THW & TP) cover damages caused to the vehicle, except the minimum Excess Charges based on car group.
An Excess Charge of $500.00-$1,000.00 will apply in case of damage according to vehicle type. CDW/THW does not cover damage caused to the Tires, Windscreen, Rooftop and underbody damage to the vehicle that will be charged accordingly.
Super CDW is optional and will reduce the renter’s responsibility to Zero in case of damage to the vehicle. Can be purchased only in conjunction with CDW/THW & TP. SPCDW does not cover damage caused to the Tires, Windscreen and Rooftop.
TPL - Third Party Liability - Mandatory for customers that decline CDW/THW & TP, provided these are covered by the credit card company. To decline CDW/THW & TP, the renter must have a US issued World Master Card or Canadian issued Gold/Platinum Visa/Master Card or Visa Premier and provide written proof the credit card has relevant coverage for car rentals in Israel.The 3PLC coverage is mandatory in Israel as a minimum coverage if CDW/THW & TP are declined. Required to cover items that are not covered by the credit card company such as blowout’s, tire/trim damage not caused by theft, vandalism or is not a result of vehicle collision and third party damage. CDW/THW & TP protection coverage’s must be purchased if sufficient coverage by the credit card company is not supplied for rentals in Israel. Only US issued World Master Card or Canadian issued Gold/Platinum Visa/Master Card and Visa Premier can be used to waive CDW/THW & TP. Maximum security deposit is up to the full value of the vehicle if the CDW/THW & TP protection coverage’s are declined. Protection Coverage’s offered by Third Party websites will NOT be accepted. Travel Guard coverage is NOT accepted.
Delivery / Collection
Delivery & Collection is available on request and requires confirmation, up to 50 KM and over from Pickup location: $40.00
One-Way Rentals :
One Way Rentals are available FREE within all locations except for rentals To/From Eilat. One way fee for rentals To/From Eilat will apply as follows:
1-2 Day Rentals: $200.00
3 Days and over: FREE
Other Services :
Child Seat Baby, Child Seat Toddler, Child Booster Seat, Navigation System.
Restriction Of Use :
Car models are for guidance only and similar car models may be supplied. Minimum charge per rental day is 24 hours. Late returns of 1 hour and over will be charged at 1/3 of the daily rate. Late returns of 3 hours and over will be calculated as one extra day. Use of vehicle will be at full responsibility of renter as shown on rental agreement. Every additional driver must be registered on the rental agreement as well. Crossing and exiting Israel borders and/or the Palestinian Authority Territories with the rental vehicle is strictly forbidden.
Fuel: Supplied with a full tank and recommended to return full. Vehicles returned with missing fuel will be charged an additional service fee of 30%.
Early return of vehicle prior to the original return date will be charged according to the relevant rental period rate (Daily, Weekly, Monthly, Etc).
Parking tickets, Traffic violations & Toll roads: An additional service fee of ILS 50.00 will apply for unpaid tickets ticket violations and toll road fees.
Cancellations must be sent by 24 hours prior to Pickup Time. Cancellations for 7-8-9 seat vehicles must be sent 48 hours prior to Pickup. 1 day charge will apply for No Shows
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Click here to download Terms and Conditions for Italy
Tax :
22%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum driver age is 25 years (18-24 with young driver surcharge and according to the car group). Conditions and possible charge available from Europcar Reservation Office.
When renting a vehicle, a driver qualified as a "young driver" (from 18 to 24 years old) pays a specific charge (€15 + VAT per day - with a maximum of €225 + VAT per rental) (the "Young Driver Surcharge").
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Cash Rental deposit :
Only possible for some categories. Details are available from Reservation Office.
Credit Cards Accepted :
American Express, Diners club, Mastercard, Visa.
Insurances :
BASIC, MEDIUM and PREMIUM. Charges may vary by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Available Within & Outside City Limits.
One-Way Rentals :
A) Domestic : Available. Details are available from Europcar Reservation Office.
B) International : Available. Details are available from Europcar Reservation Office.
Other Services :
Child Seat Baby, Child Seat Infant, Snow chains, Navigation system.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Financial Qualification :
The payment of the estimated rental price and possible additional charges resulting from damages or loss of the rented vehicle must be guaranteed upon rental according to the following modalities:
- Voucher Full Credit
- Credit cards (all circuits)
- Visa Electron (only for on line pre-paid rentals and only if issued exclusively by bank circuits - no Postepay)
Payment by means of the following cards will not be accepted in any case:
- Pre-paid cards
- PayPal
- Bancomat
- Revolving
Europcar pre-paid vouchers (with specific value or with the indication Group Days Apply) are accepted as means of payment for the rental price, but must be accompanied by a credit card for the amounts that have not been pre-paid (extras, fuel service, sums due in case of damages or theft of the rented vehicle).
Credit cards are accepted within the limits authorized by credit card's companies. Some cards are not accepted in all countries. Please consult the "National Rental Conditions" section.
For the rental of the following categories:
Automatic and special, or for vehicles distinguished by the acronyms
FDAR, FDMR, FSMR, FWMR, PDAR, PFAR, PWAR,
Europcar requires the possession and the use, as guarantee of the rental, of two credit cards, or, alternatively, of an Amex Gold, Platinum or Centurion (black), or Visa Gold or Platinum, or, finally, of a Mastercard Gold.
For the rental of the following categories:
LFAR, LXAR, XXAR and XTMR
Europcar requires the possession and use, as guarantee of the rental, of two credit cards of which at least one is either an Amex Gold, Platinum, or Centurion (black), or a Visa Gold or Platinum or, finally, a Mastercard Gold.
Lacking even only one of the above mentioned elements required to guarantee the rental, Europcar will not be able to provide the requested vehicle but, as an alternative, a vehicle belonging to a different category: in any case, no refund is provided for.
Prepaid rates do not comprehend any additional charge which is not expressly considered as included in the Europcar booking confirmation of prepaid rental and do not comprehend any additional service for which the customer might be responsible. At the time of the pick-up of the vehicle, the same valid credit card used in the booking phase and registered in the name of the main driver shall be presented as guarantee for any additional expense anticipated and not covered by the sum deposited as prepaid. The cards accepted in the phase of the pick-up of the vehicle are those belonging to the main networks: DINERS, VISA, MASTERCARD, AMEX. Prepaid, revolving and PayPal cards are not accepted. Visa Electron cards are accepted exclusively if issued by bank networks (no Postepay). Upon pick-up of the vehicle, a bank authorization will be required for blocking the deposit amount. Only after having handed back the vehicle, expenses, if any, will be charged on the credit card.
Tax :
TVA 18%
TDT 1,5%
Airport Surcharge :
8 474,58 XOF. Details are available from Europcar Reservation Office.
Age :
Minimum driver age is 23 years.
Additional Driver :
Available.
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Drinving license:
Held for at least two years.
Cash Rental deposit :
1.500 €
Credit Cards Accepted :
Visa.
Insurances :
CDW - THW
SCDW - PAI
Delivery / Collection :
4 000 XOF
One-Way Rentals :
A) Domestic :Available between all Europcar stations.
B) International : Not Available.
Other Services :
Details are available from Europcar Reservation Office.
Restriction of Use :
Cross border not authorized with the rented car.
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
ABIDJAN 12 712 XOF
HORS ABIDJAN 20 000 XOF
Tax :
16,5%
Airport Surcharge :
13 % of basic rental for all car groups
Age :
Young driver charge (age 21-24): 5 USD per day
2nd Young driver charcge (age 21`-24): 5 USD per day
Senior Driver Charge (76-85): 5 USD per day
Additional Driver :
5 USD per day per additional driver
Driving licence :
Held for at least One year.
Cash Rental deposit :
Not available.
Credit Cards Accepted :
American Express, Master Card, Visa. 1000 USD for the deposit
Insurances :
CDW: 12 USD (EDAR / CDAR / IDAR) 14 USD (IFAR / IWAR / FVAR)
THW: 10 USD (EDAR / CDAR / IDAR) 12 USD (IFAR / IWAR / FVAR) SCDW: 18 USD (EDAR / CDAR / IDAR) ) 20 USD (IFAR / IWAR / FVAR)
STDW: 16 USD (EDAR / CDAR / IDAR) 18 USD (IFAR / IWAR / FVAR) WWI: 7USD
Delivery / Collection
St. James (Montego Bay): $20
Lucea: $30 Negril: $40 Trelawny: $30
St. Ann (Runnaway Bay): $40
One-Way Rentals :
A) Domestic : Available between Europcar stations. B) International : Not Available.
Other Services :
CSI Child Seat Infant (0 to 12 months/0-13 kgs): USD 7/day MAXIMUM USD49/rental;
CSB Child Seat Baby (1 to 3 years/9-18 kgs): USD 7/day MAXIMUM USD49/rental
CBS Child Booster Seat (under 135 cms or up to 12 years old): USD5/ day MAXIMUM USD35/rental
Navigation System: USD 11/Day MAXIMUM USD77/ rental
Restriction Of Use :
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Not Available.
Fuel :
2.50 USD / LITER FOR UNLEADED FUEL.
Click here to see the full Terms and Conditions for Japan
Tax:
10%
Airport Surcharge:
Not applicable
Age:
18 years old or over
Additional Driver:
Free of charge (up to maximum passenger capacity of the vehicle)
Driving licence:
You MUST have a valid license to drive in Japan. All rentals will be refused without any exception if you DO NOT bring one of the following licenses.
1. International Driving Permit based on Geneva Convention on Road Traffic 1949
- It must be in a passport format issued by an entity authorised by local authorities.
- International Driving Permit based on Vienna Convention on Road Traffic 1968 will NOT be accepted.
- Any International Driving Permit in a card format will NOT be accepted.
- International Driving Permit issued by IAA, IDA, or any similar private organisation will NOT be accepted.
2. If you have a driving license issued in Belgium, France, Germany, Monaco, Estonia, Switzerland, or Taiwan
- You may drive in Japan with the following documents: Local driving license, Japanese translation issued by Japan Automobile Federation
All documents must be presented with passport.
We may ask for additional documents if the issuing country of your International Driving Permit is NOT same as that of your passport in order to verify the validity of the International Driving Permit.
Additional document includes but not limited to: permanent residence card, entry stamp on your passport, long-term stay visa, etc.
Cash Rental Deposit:
No cash deposit at the time of rental; however, we may ask for a credit card information upon return.
Credit Cards Accepted:
Visa / Mastercard / Diner's Club / American Express / JCB
Fuel:
Your car will be full tank on the pick up.
All cars must be returned with a full tank of gas upon arrival, unless specified otherwise.
We may ask for a gas receipt upon arrival.
Insurances:
All rates include Collision Damage Waiver with an excess up to 100,000 JPY, Third Party Property Liability insurance with an excess up to 50,000 JPY and
Third Party Personal Liability insurance and Personal Accident insurance with zero excess.
In case of an accident, an additional Non-Operation Charge (NOC) will be charged to your credit card depending on the condition of the vehicle, in order to compensate for the business lost during the repair.
- If the car is drivable: Up to 50,000 JPY
- If the car is NOT drivable: Up to 100,000 JPY
Insurance and compensation policies will not apply in the following circumstances:
・When the damage exceeds the compensation limits specified in the chart
・When the accident was not reported to the police
・When exclusions stipulated in the insurance policy apply
(1) Cost of repairing punctured or blown-out tires*;
(2) Loss of hubcaps*;
(3) Deliberate accidents (Intentional Act), etc.
*Covered by compensation if subscribed to the SCDW.
・When it is clear that the driver was in violation of the Times CAR RENTAL Terms and Conditions
(1) Driving under the influence of alcohol;
(2) Reckless driving;
(3) Driving under the influence of drugs;
(4) Unauthorized extensions;
(5) Leaving the scene of an accident;
(6) Vehicle driven by a person not authorized by Times CAR RENTAL;
(7) Renting the vehicle to someone else, etc.
・When there is failure to exercise due diligence
(1) Damage to the vehicle’s internal accessories;
(2) Theft when the vehicle was left unlocked;
(3) Leaving the scene of an accident in a no-parking area;
(4) Other anti-social behavior;
(5) Refuelling the vehicle with the wrong type of fuel;
(6) Loss of keys;
(7) Smoking inside the vehicle (including e-cigarettes and heat-not-burn cigarettes), etc.
Delivery / Collection:
Not available.
One -Way rentals:
A) Domestic: Available. One-way fee NOT included in the rates
B) International : Not Available.
Other Services:
ETC card option is available upon request.
Please contact Europcar Japan customer service.
Restriction of use:
Please be aware that for all airport locations, all vehicles must be picked up from and returned to an off-site location, unless specified otherwise.
Free shuttle service between airport and pick-up / drop-off site is available.
Chauffeur Driven Service:
Not available.
Use of winter tyres:
During the Winter, Winter Tyres are equipped for free in some regions.
Snow chain is not available. Please bring your own if you wish to use the chains; however, some roads are prohibited from running with a snow chain.
Tax :
16%
7% will be applicable at Aqaba Al Nahda Street (AQJC02) & Aqaba King Hussein Inter Airport
(AQJT01) stations
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum 18 years. ( young driver fee applies for drivers of age 18-24 years )
Maximum 75 Years ( senior driver fee applies for drivers of age 67-75 years) for all drivers, the driving license has to be held for a period of 1 year prior to start of the rental
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Charges: USD 7 Per day with a maximum of USD 70 per rental
Driving licence :
Held for at least one years.
Cash Rental deposit :
Cash rental deposit is not accepted at all the rental locations. Debit cards are not accepted by Europcar Jordan as a mean of Deposit. Prepaid credit card is not accepted.
Credit Cards Accepted :
AMEX, MASTERCARD, VISA, Diners Club, Union pay, Jonet, national express, JCB, Discover.
A valid credit card in the name of the renter is to be provided at the time of rental.The deposit taken on the credit card at the time of rental will be automatically released in 14 days from date of the return of the car. If the deposit is not released after 14 days, the client has to check with his/her bank for the same . Alternatively, they can contact our customer service team on customercare@europcar.jo
Insurances :
The renter shall indemnify and hold harmless the hirer, its employees and agents from and against any loss liability and expense a rising directly or indirectly: If the car's bodywork gets damaged, you’re covered by the Collision Damage Waiver. This means that the most you'll pay towards repairs are the damage excess. And you must make a police report. This cover is only valid if you stick to the terms of the rental agreement. It doesn't cover other parts of the car (e.g., windows, wheels, interior, or undercarriage), charges (e.g. for towing or off-road time), or anything in the car (e.g. child seats, GPS devices, or personal belongings). Any loss happened to the license of the vehicle during the contract, the renter shall inform the nearest police station and the renter shall inform the nearest police station and the hirer, contract will be valid on the same basis till receiving and/or issuing a new license. And in the event of a total loss of the vehicle, the charge will be 1630 USD, obliged to pay with the full right and authority to take all the necessary procedures which guarantee or protect the first party rights (car Hire Company).
INSURANCE DOESNT COVER THE BELOW:
- Traffic fines, Parking fines, Fines issued when involved in an accident, charges for police report or any other fines issued by any competent authority including charges to release confiscation of vehicles, Fuel charges, car wash charges, parking fee.
Europcar is not to be held liable for items stolen, personal belongings, forgotten or lost inside the vehicle.
- The loss of the vehicle documents.
- If customers load the car with more than the stated capacity or vehicles are taken “off-road” (unpaved roads).
- If the driver is found to be under the influence of alcohol or drugs, and/or found using their cellular phone at the time of the accident. No cover is included even with a cover if a police report specifying the damage is not submitted.
- The use not permitted includes and is not limited to the following cases mentioned by way of example:
- Pushing or towing another vehicle, driving in deserts, on waterlogged areas.
- Driving in areas not suited to public transport, unpaved roads, such as beaches, racetracks, forestry roads, back roads, etc.
- Driving on dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle.
- Driving the vehicle in restricted areas, private roads, and more specifically on airport roads and other roads for aeronautical and/or military use.
- Negligent behavior when the vehicle’s indicators show an alert or when vehicle is overdue for service as per the service due sticker on the front windshield or driving vehicles with low air pressure in tires.
- Transport of goods or animals and, in particular, substances that are hazardous, inflammable and/or poisonous for the vehicle and its occupants.
- The transport of individuals or goods for which the customers receive direct or indirect payment.
- Sub-leasing the vehicle.
- Using the vehicle for unlawful activities as per law.
- Transporting a number of passengers and amount of luggage not authorized for the vehicle concerned.
- Transport of luggage or any other item on the vehicle’s roof, even when an adequate luggage rack is used for the purpose.
- Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.
- Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.
- Driving the vehicle when tired, not feeling well and under the influence of alcohol, medicine or drugs.
- Reckless driving.
- Using the vehicle to give driving lessons under any circumstance and/or to teach special driving techniques.
- Driving against the traffic regulations.
- The vehicle is driven by a person who is not authorized to do so in the agreement, as either a customer and/or a supplementary driver.
Continued use of the vehicle after the rental period has ended or not returning the vehicle to EUROPCAR, for renewal of registration, insurance, routine servicing or any other purpose.
Delivery / Collection
Delivery/collection charge is 1,50 USD per kilometer from Europcar location. Available only on request. For more information, please contact our Reservation Department at Reservation@europcar.jo
One-Way Rentals :
A) Domestic : Available between all Europcar stations.
If you arrange to pick the car up in one location and drop it at that another station, the car hire company may charge a one-way fee to cover the cost of returning the car to the original location. Prior notification is required for all one-way rentals. If you drop the car off at a location other than the one originally agreed; you will incur a 'Penalty' from the car hire company.
B) International : Not Available.
Other Services :
After Hours rentals: 10 USD/ Per Hours,
Young Driver - 10 USD per day, 140 USD per rental.
Baby, Child, Infant, Toddler seat: 7 USD per day, 100 USD per rental.
Internet WI-FI: 7 USD Euro per day, 100 USD per rental.
Penalty charge in case of damage or loss of special equipment is 150 USD
Lost registration documents total Amount Plus 25% will apply.
The renter commits to deliver back the vehicle in a clean condition from inside and outside, otherwise the renter commits to pay a penalty of USD 30 and the rental deposit will not be returned until the car is washed and the charges for car cleaning are recived from the workshop. Any damage to the interior of the car which is not caused due to an accident is not covered by the insurance company. The client is responsible for the full cost of repairs for any damage to the interiors . A police report is mandatory for all insurance claims even if the client purchases full insurances.
Payment can be made either through Europcar cards or most other credit cards accepted in Jordan. Cash rentals will be accepted by prior arrangement with Europcar Jordan and will require a substantial amount to be paid in advance, details of which will be agreed prior to the rental. Europcar has the right to collect all different types of pending expenses occurred during the rental period Viz damages , traffic/ parking fines, toll gate charges and /or any other fines or charges levied by the local authorities during the rental period, even after closing the contract if the violation was proven during the period of the validity of the contract through the amount authorized on the credit card. Regardless if the vehicle was offhired. the renter authorizes Europcar to charge his credit card for any traffic fines, toll fees, municipality fines, parking fees or fines as and when they are received from the local authorities. sometimes these fines are received even months after the vehicle is returned and Europcar Jordan reserves the right to charge the clients for the same as and when received. A proof of the traffic/ parking fines will be provided to the client.
Fuel:
When you pick your car up, the fuel tank will be full or partly full. You will leave a deposit to cover the cost of the fuel: the counter staff will block this money on your credit card. Just before you return your car, please return the same fuel level as after you have gotten the vehicle. The renter agrees to accept the debit to his credit card account of the charges incurred under his rental agreement if hirer had accepted payment on the basis of fuel costs in the car when rented in case not returned with the same proportion of fuel when opening the contract value of the price of a liter of fuel
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Regarding traffic violation fines recieved on the vehicle during the rental period, the client is liable to pay all traffic fines / parking fines / municipalty fines / any other goverment fines plus an adiitional 25% service fee. The renter authorizes Europcar to charge his credit card for any traffic fines, toll fees, municipality fines, parking fees or fines as and when they are received from the local authorities. sometimes these fines are received even months after the vehicle is returned and Europcar Jordan reserves the right to charge the clients for the same as and when received. A proof of the traffic/ parking fines will be provided to the client.
Off road driving , traveling out of Jordan & Smoking inside the car are not allowed. All our vehciles are fitted with monitoring/Tracking systems. Our insurance company does not cover off road driving, dune bashing , wadi bashing and/or other sporting activities etc and hence, this is STRICTLY PROHIBITED . If any client goes off road and our tracking system detects, we will charge the full deposit amount to the clients card without any obligations. Besides, the insurance becomes null and void even if the client has purchased full insurance and the client will be responsible for all damages including third party damages in case of an accident or damages.
Chauffeur Driven Service :
Please check with Europcar Jordan Reservation department at (reservation@europcar.jo)
Tax :
15%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum 21 or 23 years, according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two years.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Diners Club, Eurocard, Mastercard, Visa.
Insurances :
C.D.W., Theft Protection : Charges may vary by station and by car group.Details are available from Europcar Reservation Office.
Delivery / Collection
Available - Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available between all Europcar stations. B) International : Not Available.
Other Services :
Child Seat Baby, Child Seat Infant, Child Seat Toddler, Ski Rack, Snow Tyres.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Tax :
16%
Airport Surcharge :
None.
Age :
Minimum 23 years, maximum 70 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two years.
Cash Rental deposit :
Cash rental deposit accepted.
Credit Cards Accepted :
American Express, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group.Details are available from Europcar Reservation Office.
Delivery / Collection :
Free Within City Limits & not Available Outside City Limits.
One-Way Rentals :
A) Domestic : Available between Nairobi and Mombasa. B) International : Not available.
Other Services :
Not available.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Certain categories are Chauffeur Driven Only. Details are available from Europcar Reservation Office.
Tax :
18%
Airport Surcharge :
Airport surcharge 15 Euro per rental
Age :
Minimum Age 21 Years for MCMR.ECMR,EDMR,HDMR,IDMR,CDMR,IDAR
Minimum Age 23 Years for IFMR,SFAR,SVMR
Additional Driver :
5 Euro per day
Driving licence :
All driving license where is written with Latin letters are accepted, others should provide an International driving licence.
Cash Rental deposit :
300 Euro
Credit Cards Accepted :
Master Card, Visa
American Express doesn't work in our Country
Insurances :
CDW and THW EXESS
1000Euro for MCMR,
1500Euro ECMR,EDMR,HDMR,IDMR,CDMR,IDAR,
2500Euro IFMR,SFAR,
3000 for SVMR
SCDW EXESS 500Euro for 6.49 MCMR,ECMR,7.49 EDMR;8.49 HDMR; 9.49 IDMR,CDMR,IDAR;
SCDW exess 1000Euro for 14.49 IFMR,SFAR;
SCDW exess 1500Euro 18.49 SVMR
Delivery / Collection
In town 10 Km free/30 Euro for 50Km/extra KM 1.20Euro for Km(charge to the driver)
Hotel delivery 10Euro charge to the driver
One-Way Rentals :
A) Domestic : Prishtina HQ to Prishtina Airport and reverse 15Euro
B) International : Aloud only in Macedonia and Albania 100Euro
Other Services :
CSI CHILD SEAT FOR INFANT (0-12 mths / 0-13 kgs) amount 5Euro per day maximum per rental 50Euro
CSB CHILD SEAT FOR BABY (1-3 yrs / 9-18 kgs) amount 5Euro per day maximum per rental 50Euro
CST CHILD SEAT FOR TODDLER (4-7 yrs / 15-30 kgs) amount 5Euro per day maximum per rental 50Euro
Navigation 5 Euro per Day maximum 50Euro
Restriction Of Use :
Cross-border to drive in Serbia, Bosnia and Hercegovina is Forbidden to drive with Kosovo plate
Driving in Montenegro, Croatia, Bulgaria,Greece is subject to the fee should be contacted office
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Click here to view Terms & Conditions for Kuwait
Tax :
None.
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 years according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year.
INTERNATIONAL DRIVING LICENCE REQUIRED.
Cash Rental deposit :
Cash Rental Deposit not available.
Credit Cards Accepted :
American Express, Diner's club, Eurocard, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W. and P.A.I. : Charges may vary by station and by car group.Details are available from Europcar Reservation Office.
Delivery / Collection
Free Within City Limits & Outside City Limits. Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available. Details are available from Europcar Reservation Office.
B) International : Not Available.
Other Services :
Details are available from Europcar Reservation Office.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.
SPECIAL INSURANCE COVERAGE TO VALIDATE THE INTERNATIONAL DRIVING LICENSE MAY APPLY.
Details are available from Europcar Reservation Offices.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Details are available from Europcar Reservation Office.
Tax:
10%
Airport Surcharge:
None.
Age:
18 years old and 23 years old according to car groups.
Additional Driver:
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence:
Held for at least 1 year or 5 years according to car group.
Cash Rental Deposit:
Details are available from Europcar Reservation Office.
Credit Cards Accepted:
Visa. A SURCHAGE OF 3% OF THE RENTAL WILL BE APPLIED FOR ALL PAYMENT WITH CREDIT CARD.
Details are available from Europcar Reservation Office.
Insurances:
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group.
Details are available from Europcar Reservation Office.
Delivery / Collection:
Available Within and Outside City limits.
One -Way rentals:
A) Domestic : Available between all Europcar stations.
B) International : Not Available.
Other Services:
Child Seat Baby, Luggage racks
Chauffeur Driven Service:
Available on Request. Details are available from Europcar Reservation Office.
Restriction Of Use
Certain driving restrictions may apply for driving into certain countries.
Details are available from Europcar Reservation Office.
Click here to download the terms and conditions for Latvia
Terms and Conditions
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All amounts exclude VAT |
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Tax: 21% |
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Airport Surcharge: No |
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Age : |
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Minimum age for renting a car is 19 years old for all car groups, except 21 years for
FVAR, PVMD, LXAR, PFAR, PDAR, LDAR, PXAR, GFAD, RFAD
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Additional Driver : |
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Extra charge applies - EUR 4.24 per day, max EUR 42,40 per rental |
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Driving licence : |
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Valid driving license held for 1 year, except 2 years for
FVAR, PVMD, LXAR, PFAR, PDAR, LDAR, PXAR, GFAD, RFAD
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Cash Rental deposit : |
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Not accepted |
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Credit Cards Accepted : |
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VISA, MASTERCARD, AMERICAN EXPRESS |
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Debit cards : |
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NOT ACCEPTED |
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Insurances : |
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CDW, THW, Medium, Premium |
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Delivery / Collection |
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Available for extra charge EUR 25,21 |
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One-Way Rentals : |
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Domestic: Allowed to Ventspils, Liepaja
International: Allowed to Tallinn, Tartu, Vilnius, Kaunas, Palanga, Klaipeda, Warsaw, Krakow, Katovice, Gdansk
Crossborder:
Allowed to cross border (if border crossing charge applied) to Norway, Sweden, Finland, Estonia, Lithuania, Poland.
Border crossing fee EUR 6,50 per day, max EUR 45,50 per rental
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Other Services: GPS, WiFi routers
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Fuel: All cars are supplied with a full tank of fuel at time of pick-up. At the end of the rental the customer is required to return the car with a full tank of fuel, otherwise refueling charges for missing fuel will apply.
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Chauffeur Driven Service: |
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Available, check details at Europcar reservation centre |
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Restriction Of Use : |
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Driving into Eastern Europe (Ukraine, Belorus, Russia) - not allowed |
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Other countries - on request (check details at Europcar reservation centre) |
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Use of Winter Tyres |
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Mandatory 01.december-01 march. |
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Financial qualification : |
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Deposit of EUR 300.00 blocked on credit card |
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Environmental Tax: |
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Non applicable |
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Others conditions for car hire in your country |
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2 credit cards for certain categories (PDAR, LDAR, LXAR, PXAR, PFAR, RFAD, GFAD) |
Tax:
All prices include 11% VAT unless we tell you otherwise.
Airport Surcharge:
An Airport surcharge of $20.00 USD excluding TAX will be applied to any rental taking place at the Station at Beirut International Airport unless specified differently. Our counter is located inside the Airport at the Arrivals hall. Customer should provide us with flight details (i.e. airline, terminal, time of arrival, destination…) also country of origin, e-mail and mobile phone number.
This Station is open 24/7, for more information you can contact us on: + 961 3 670323
Age of Drivers:
The minimum age generally to rent a vehicle from us is 21 years holding a valid driving license of at least 1 year old, and the maximum age to drive our vehicles is 70 years subject to being fit to drive safely. The age policy may vary as per car category and any such variation will be indicated during the booking process.
Additional Driver:
A car may be driven by other persons provided we give our consent and they meet the qualifications set out in our T&Cs. All drivers must provide a valid Driving License and Passport ID. You will be advised of the cost and the age details for this during the booking process.
Traffic Violations and Fines:
You are liable for the payment of all charges, fees & costs arising from any congestion charge, speeding fines, road traffic offence, or parking offence involving the vehicle taking place during the rental period, including costs from the vehicle being clamped, seized or towed away & any charges/costs (or failure to pay) of the appropriate organization if & when they ask for these payments together with our administration fee. We can receive these violations several months after the rental hence they will be deducted from your credit card then.
Note: The administrative fee will be 25% will apply on the total amount of the violation.
Fuel Policy and Vehicle Check Up:
a. The customer must return the vehicle with the same level of fuel at the pick-up.
b. Refueling; If the car is not returned with the same fuel level, Europcar Lebanon will charge the actual price at the Gas station and an additional administrative cost 25% service charge is added to the refueling cost.
c. Vehicle check-up is the responsibility of the customer.
Assistance on the Road:
We offer you a 24/7 assistance service.
In case of assistance you can contact us on: + 961 3 670323 and collaborate with our fleet controller to receive the required help.
Documents Required For Rental:
a. Valid Passport
b. Valid Driving license must be at least 1 year from the first issue
c. Valid International driving license is mandatory for foreign customers excluding USA, Canada, EU, Australia and Arab Countries. This is subject to changes depending on the Lebanese traffic law
d. Valid Credit card under the customer's name
Note: All above driving licenses should be in English or Arabic otherwise a translated copy of the same will be requested.
Rental Deposit:
Debit cards and cash are not accepted by Europcar as a means of “Deposit”.
During your booking and at time of "Check-out", You will be informed that in addition to the price of your rental, You will be asked to leave a deposit. The amount of the deposit will be mentioned before the finalization of your booking, restated in your booking confirmation email and also on the Rental Agreement that You will receive at the rental station at time of "Check-out". The deposit takes the form of an electronic pre-authorization (the "Deposit") taken on Your Credit Card in order to cover the possible traffic fines and damage. The amount of the deposit depends on the car category.
Credit Cards Accepted:
a. American Express
b. Master Card
c. Visa
The company does not accept prepaid, rechargeable or virtual cards or another type of card other than the ones mentioned above.
Insurances:
Full Comprehensive insurance is provided subject to current Lebanese Law. The customer is liable for a deductible amount as per car category - against claims resulting from each and every accident including (hit-and-run) reporting you at fault (as evidenced by a Traffic Accident Report). This can be waived by buying the super collision damage waiver (SCDW).
Note: A “Traffic Accident Report” is obligatory in the case of an accident.
Delivery / Collection of the Vehicle:
Delivery/Collection in Beirut city is charged $10.00 USD excluding TAX
Delivery/Collection out of Beirut city is charged depending on the distance covered
Delivery & Collection is available:
• Monday to Friday 9:00 AM till 5:00 PM
• Saturday and Sunday is not available
One-Way Rentals:
Available between Europcar rental stations; if you decide to rent a vehicle at a branch but return it to another Europcar branch, Europcar Lebanon will charge you a one-way charge for an amount of $10.00 excluding TAX.
Grace Period of A Rental:
Grace period for Check-out and Check-in is 120 minutes the latest, otherwise it will be charged as a full rental day.
Cross Border Fee:
Our vehicles are not permitted to be driven outside Lebanon.
Limited Kilometers:
Short-term rentals (up to 30 days) have unlimited mileage, except for specific packages that you will be advised about upon booking.
Promotions:
Promotions can end without prior notice.
Discounts cannot be applied nor accumulacted with other running promotions.
Other Additional Service Charges:
Additional charges apply to the navigation system (GPS), child/baby seats or any additional extra services while booking. All additional equipment or services must be requested at the time of booking and you will be advised of the cost of these services during the booking process. These charges can be paid directly online or paid on arrival. Europcar Lebanon reserves the right to update it's prices without prior notice.
Speed:
The customer must abide by the traffic lights, signs and speed limits on all roads to avoid any fines.
Payment:
The rental payment can be made in 2 ways:
1. “Prepaid”: paid directly while booking online.
2. “Pay on arrival”: customer should pay the rental amount at vehicle Check-out.
Cash and Credit Card are accepted.
Note: Debit Cards are accepted, and the only accepted Credit Cards are: “American Express”, “Mastercard” and “Visa”.
Restriction Of Use:
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Vehicle Replacement:
In the event of vehicle breakdown or major accident, Europcar Lebanon will offer a replacement vehicle similar to the rented category without any extra cost.
Note: In case of accident, specific T&C's apply.
In case of emergency contact us on: +961 3 670323
Vehicle Conditions:
Certain categories are Chauffeur Driven Only. Details are available from Europcar Reservation Office.
1. The Customer must keep the hired vehicle in a clean, safe, and sound condition as he/she took it. Otherwise charges may be applied.
2. Europcar Lebanon will conduct vehicle’s “Check-out” and “Check-in” condition in the presence of the Customer at the time of handing over or receiving it to ensure vehicle’s condition and to mark the status of each rented vehicle.
3. The Customer commits that he won’t allow anybody to drive the rented vehicle unless been authorized By Europcar Lebanon as an “additional driver”.
4. The Customer undertakes that neither he nor any of the listed additional drivers will use the vehicle in; Pushing, Pulling or Towing objects, Races & Fun Drives, Rough Roads, and Teach Driving or Rent the vehicle without Europcar Lebanon’s permission.
5. The Customer that fails to adhere with same will be held responsible and liable for all charges resulting from damages, penalties, fines & other dues.
6. The Customer commits that he or any additional driver will not use the vehicle to transport commercial passengers or any materials/products that are prohibited by the Lebanese Laws.
Confirmed Reservation Policy:
a. “Pay on arrival booking”; a grace period of 120 minutes is permitted for the Customer to pick-up the vehicle.
b. “Prepaid booking”; no pick-up time is specified until the closing of the rental.
c. “No Show”; an amount of 95€ will be applied.
d. “Reservation Turn down”; due to the failure of the customer to fulfill the rental T&C’s requirement will be subject to a turn-down rental fees charge.
e. “Cancellation”; reservation is free of charge if cancellation is made at least 48 hours before the pick-up. While after that it will be subject to a cancellation fee of 50€
Force Majeure:
Neither party shall be liable for failure in its performance hereunder caused by any case of Force Majeure. "Force Majeure" shall be considered - as defined by the applicable regulation(s) - as any irresistible or unforeseeable event, independent of the party suffering of the case of Force Majeure, which prevents this party from fulfilling its obligations.
So that in the case:
1. “Of a Prepaid booking”; the transaction will be cancelled, and the renting station will refund to you the prepaid rental charge that has been collected. The renting station will have no further obligations with respect to the transaction;
2. “Of a Guaranteed reservation”; the reservation will expire, a No Show fee will not be charged to you and the renting station will have no further obligations with respect to the transaction.
Vehicle Return:
a. “In case of early return”; no refund amount will be applied.
b. “In case of later return”; there’s a grace period of 120 minutes at the latest. In case the Customer returns the vehicle after the grace period a charge of one additional rental day will be applied.
c. “Fail to return”; if you fail to return the vehicle on its due date & time, and you have not extended its Hire Period for a period of 24 hours, then we will record the Vehicle as stolen and will report it to the police & will file a case.
Privacy Policy:
Europcar Lebanon abides and follows Europcar International privacy policy terms and conditions.
Request for Information or Queries:
For any additional information on your booking and for any query prior to your arrival at the Europcar station, please contact the reservation service on the below:
Mobile number: +961 3 670323
Email: reservation@europcar.com.lb or outbound@europcar.com.lb
Tax :
14%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 for all cars group
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two years according to car the group.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Master Card, Visa, Diners Club.
Insurances :
C.D.W., Theft Protection T.H.W : Charges may vary by car group.
Details are available from Europcar Reservation Office.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available between Europcar stations.
B) International : Available.
Other Services :
Mobile Phone, Jerrycan.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.
A letter of Autorisation must be requested at time of reservation. All vehicles entering Namibi, Swaziland, Botswana, Mozambique, South Africa and Zambia will have to pay a non-refundable Cross Border Charge.
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Available on request. Details are available from Europcar Reservation Office.
Tax :
2%
Airport Surcharge :
None.
Age :
25 years for all car groups
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least three years.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
None.
Insurances :
Deductible Collision Damage, C.D.W., Theft Waiver : Charges may vary by station and by car group.Details are available from Europcar Reservation Office.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available between Europcar locations. B) International : Not Available.
Other Services :
Child Seat Toddlers, Child seat Baby, Infant, Luggage, All season tyres
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Tax :
21%.
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
18, 21 or 25 years, according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least 1 year, except for LXAR, PFAR car category – 2 years.
Cash Rental deposit :
Not available.
Credit Cards Accepted :
American Express, Diners Club, Euro Card, Master Card, Visa.
For LXAR, PFAR car category Europcar requires the possession and use, as guarantee of the rental, of two credit cards. Lacking it Europcar will not be able to provide the requested vehicle but, as an alternative, a vehicle belonging to a different category: in any case, no refund is provided for.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection: Charges may vary by station and by car group.
Delivery / Collection :
Available Within & Outside City limits.
One-Way Rentals :
A) Domestic : Available
B) International : Available
Other Services :
Child Seat Infant, Child Seat Baby, Child Seat Toddler, Child Booster Seat, Winter Equipment, Navigation system.
Restriction Of Use :
Europcar cars can be driven to these countries: Latvia, Estonia, Poland, Finland, Sweden, Norway. Certain driving restrictions may apply for driving into not listed countries. Details are available from Europcar Reservation Office
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Use of Winter Tyres :
Winter tyres is mandatory in Lithuania: From 01 of November till 01 of April.
Tax :
17%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 or 25 years, according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year.
Cash Rental deposit :
No Cash Rental deposit available.
Credit Cards Accepted :
American Express, Diners Club, Euro Card, Master Card, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Available Within & Outside City limits, except on Friday & Week-End.
One-Way Rentals :
A) Domestic : Available between all Europcar stations. B) International : Available - Details are available from Europcar Reservation Office.
Other Services :
Child Seat Infant, Ski Racks, Snow Chains, Snow Tyres.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Winter Tyres :
All cars equipped with all-weather/seasons M&S tyres
Specific note :
Credit Card must be presented at check-out
Valid driver license and credit card must be presented at check-out
Tax:18%
Age: 19 to 75 years. Driver age restrictions apply for special and luxury car groups. Young Driver Fee applicable for drivers between 19 - 25 years of age.
Additional Driver: 5 EUR + 18% VAT, per day. Prices are subject of change without prior notice.
No Show and Cancellation fees: Fees can apply
Deposit policy: Total rental estimate + 300 EUR
Airport Surcharge: 30 EUR + 18% VAT, per rental. Prices are subject of change without prior notice.
Driving license: Held for at least one year.
Fuel: Unleaded & Diesel: 3 EUR + 18% VAT, per liter. Refuelling charge: 20 EUR + 18% VAT, per rental. Prices are subject of change without prior notice.
Cash Rental deposit: Cash deposit is available. If deposit is left on a credit card, the amount is only blocked on the card, it is NOT debited. Deposit amount is calculated as follows: Total rental estimate + 300 EUR.
Credit Cards Accepted: Visa, MasterCard, American Express, Maestro, Diners Club.
Insurances: Collision Damage Waiver (CDW) can be purchased or included in the rental rate and limits renter's liability to the basic excess amount.
CDW does NOT cover tyres, windscreen, glasses, the underbody of the vehicle and other missing parts.
THW can be purchased or included in the rate and limits renter's liability to the basic excess amount.
Medium Protection Package' - the renter can reduce the excess to a certain amount in case of damage, theft and it also covers windscreen, lights, glasses, tyres. The insurance is not valid for damages to the underbody of the vehicle.
Premium Protection Package' - the renter can further reduce the excess amount in case of damage to 0 EUR. Damages to the underbody of the vehicle are not covered with this insurance.
Medium Protection Package": the renter can reduce excess to a certain amount in case of damage, theft and it also covers windscreen, lights, glasses, tires and the underbody of the vehicle. The insurance is not valid for missing parts of the vehicle.
Premium Protection Package": the renter can further reduce his risk to Zero by purchasing Premium Protection Package. The renter must be at least 26 years old in order to purchase this insurance.
Delivery / Collection: 30 EUR + 18% VAT, per rental. Prices are subject of change without prior notice.
One-Way Rentals :
A) Domestic: Available between all Europcar stations. As per Domestic OneWay Plan. Prices are subject of change without prior notice.
B) International: Available between all Europcar stations. As per Int'l OneWay Plan. Prices are subject of change without prior notice.
Other Services:Baby Seats / Toddler Safety Seats / Wi-Fi Hotspot / Navigational System
Ski Rack / Snow Chains / Snow Tyres
Chauffeur Driven Service: Available on request. Please contact reservation@europcar.com.mk.
Restriction Of Use:
It is strcitly prohibited to use the vehicle outside of a paved road (asphalt road).
It is strictly prohibited to transport the vehicle on a ferry.
It is strictly prohibited to cross the border with the vehicle to Turkey, Ukraine and Russia.
According to Law, the authorities have the right to seize the vehicle registration card if the renter is under influence of alcohol or intoxicants while in possesion of the rental vehicle.
The payment of any of the extra insurances does NOT relieve the renter of the obligation to obtain and provide Europcar with written police report in case of damage or a theft.
There is no coverage and the renter should pay the total amount of damages or losses in case: the damage is not reported to Europcar and immediately to police.
Europcar is NOT resposible for lost, damaged or stolen personal belongings in the vehicle.
All Europcar vehicles are non smoking. Smoking in the vehicle is strictly prohibited and subject to a Smoking Fine in amount of 100 EUR + 18% VAT..
Use of Winter Tyres:
Winter tyres are mandatory in Macedonia in the period 15.11 - 15.03.
Winter tyres 5 EUR + 18% VAT, per day.
Snow Chains 15 EUR + 18% VAT, per rental.
Specific note:
Lost registration documents or lost plate number is subject to a fine in amount of 200 EUR + 18% VAT.
Lost car key - depending on car manufacturer's pricelist.
Traffic violation fines / Parking violation fines - if a fine is received, a Fine Administration Fee applies in amount of 40 EUR + 18% VAT.
Tax :
20%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
Visa.
Delivery / Collection
Available Within City limits.
One-Way Rentals :
A) Domestic : Not Available. B) International : Not Available.
Other Services :
Not available.
Chauffeur Driven Service :
Cars are exclusively rented with chauffeur driven. Details are available from Europcar Reservation Office.
Tax :
6%
Airport Surcharge :
Rental price is included
Age :
Minimum age 21 years p;d for all cars except PWAR Minimum age 30 years old for PWAR Surcharge young driver age 21-22 years old. MYR 25.00 per day, maximum MYR 100.00 per rental. Surcharge senior driver age 66-80 years old. MYR 25.00 per day, maximum MYR 100.00 per rental.
Additional Driver :
MYR 25.00 per day, maximum MYR 100.00 per rental.
Driving licence :
It is not mandatory on the international driving license to rent a car in Malaysia. However, the license must be in Western character or with notarized translation.
Cash Rental deposit :
It is prohibited to accept cash rental
Credit Cards Accepted :
American Express, Master Card, Visa, JCB, Union Pay
Insurances :
Collision Damage Waiver, Theft Waiver, Super Collision Damage Waiver, Super Theft Waiver
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available between Europcar stations.
B) International : not available.
Other Services :
Child Seat Baby, Navigation System, Wifi access.Details are available from Europcar Reservation Office.
Restriction Of Use :
The vehicle is prohibited to enter into foreign countries. The insurance is covered on the usage within Malaysia only.
Chauffeur Driven Service :
It is not available
Tax :
18%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum age for renting cars is 21 Years old; for special categories 25 Years old
Maximum age is 75 years old
Young –Senior driver charge applies between 21-25 and 70-75 years old
Additional Driver :
Additional Driver may be added at the time of rental.
Each Additional Driver must be present in order to sign the rental agreement and must meet normal rental conditions, such as : valid driving licence, and meeting all age requirements.
Additional Driver daily charge applies
Driving licence :
Held for at least one or three years, according to the car group.
Cash Rental deposit :
Not accepted.
Credit Cards Accepted :
American Express, Dinersclub, Eurocard, Mastercard, Visa.
Insurances :
Collision Damage Waiver CDW included in the rate which also carries an excess amount
Theft Waiver THW included in the rate which also carries an excess amount
Delivery / Collection :
Available Within City limits.
One-Way Rentals :
Available; one Way charge applies
Other Services :
Child Seat Baby, Child Seat Toddler, Child Seat Infant.
Restriction Of Use :
Cross-border is not permitted
Chauffeur Driven Service :
Not available.
Click here to download the terms and conditions for Mali
Tax:
18%
Additional driver:
5000 XOF
Age:
18 years old
Cash rental deposit:
No financial transactions at airport locations
Chauffeur driven service:
All vehicles chauffeur driven
Credit cards accepted:
American Express, Euro Card, Mastercard, Visa, Diners Club
Delivery / Collection:
In-Town: 25Km free; Additional Km: 250 XOF
Driving licence:
1 year
Insurances:
SPCDW, SPTHW
One-way rentals:
A) MALI FREE DOMESTIC ONE WAY: 13019 B) MALI NO INTERNATIONAL ONE WAY: 13020
Other services:
Child Seat Baby, Child Seat Infant
Restriction of use:
International Driving Licence Mandatory for foreign customers
Tax :
8.5%
Airport Surcharge :
30€ TTC
Age :
Minimum age should be 21yrs
Maximum age should be 90yrs
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons with a charge of 25€ TTC. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Valid since 1 year
Cash Rental deposit :
Cash rental/ Cash deposit is not accepted.
Credit Cards Accepted :
American Express, Mastercard, Visa.
Insurances :
CDW EUR10,14
THW EUR4,61
PAI EUR3,23
Delivery / Collection
On request
One-Way Rentals :
A) Domestic : 25€ TTC. B) International : Not Available.
Other Services :
Downtown agency fee EUR 23,04
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Not available.
Tax :
19% State taxes
Airport Surcharge :
€15
Age :
At least 25 years old to be allowed for rend and hold a valid drive licence hold for 3 years or more
one way allowed only with acredited EUROPCAR driver.
Additional Driver :
Have to sign the application form to be joint in the contract, must pay 10 euro charges
Driving licence :
Have to be held at least for 3 years
Cash Rental deposit :
Cash deposit is mandatory if the driver doesn't need to be driven by EUROPCAR Driver when the car is Driven by EUROPCAR accredited we guarantee the insurance
Only Visa and MasterCard are taken for the rental payment.
Credit Cards Accepted :
Mastercard or Visa.
Insurances :
Domestic insurance provided instantly, must pay for CDW insurance for damage and collisions. Insurance do not cover risk
Delivery / Collection
Airport delivry 15 euro , free delivery in the city of Nouakchott.
We do not have a delivery service for the others cities
One-Way Rentals :
1) Domestic: only domestic service is available, with driver service
2) International: with driver and conditions other than local refer to office for informations.
Other Services :
Replacement of the vehicle when needed, call the office for any problem with the vehicule or any other informations.
Chauffeur Driven Service :
Europcar MAURITANIA provid a chauffeur when needed from 8:am to 8:pm for the city of NOUAKCHOTT only.
Any other services are charged , travelling city to city or out of the area others states. Contact office for more information
Restrictions to use :
Any violations against the law or conditions of rent, use prohibited product, alcohol, drugs.
Transporting prohibited products, use the vehicule for illegal activities, overfil the vehicle.
A police report will be made in such cases.
Specific Note :
For any reservation cancellation, contact the office 48 hours before or charges will apply.
For security reasons the client must respond to questions about his status or destination.
Child seat must be provided with reservation, charge fee for the seat €15 euro/ day
Click here to download the Terms and Conditions for Mauritius
Tax :
15%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 or 25 years, according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one or two years, according to the car group.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Dinersclub, Eurocard, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group.Details are available from Europcar Reservation Office.
Delivery / Collection
Available. Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Not Available. B) International : Not Available.
Other Services :
Child Seat Baby,Child Seat Infant, Child Seat Toddler
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Certain categories are Chauffeur Driven only. Details are available from Europcar Reservation Office.
Tax :
None.
Airport Surcharge :
50 euros per rental
Age :
Minimum 21 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons, 12 euros per additional driver. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Minimum 36 months for all car groups except IGMR / IGAR / LVMR / IDMR / IVMR Minimum 60 months for IGMR / IGAR / LVMR / IDMR / IVMR Both the renter as well as the additional drivers must hold a valid driver's licence issued at least one year prior to the rental date. If the driver's licence of the renter or of the additional driver is not written in the Latin alphabet, renter must provide an international driver's licence. The international driver's licence must be presented, in original, together with the national driver's licence.
Cash Rental deposit :
Cash deposit is allowed (rental amount + CDW excess amount X 20%)
Credit Cards Accepted :
American Express, Diners Club, Eurocard, Master Card, Visa.
Insurances :
CDW & THW - Excess from 500.00 EUR up to 1500.00 EUR, according to the rented car group Medium Protection Package - Excess from 250.00 EUR up to 750.00 EUR, according to the rented car group Premium Protection Package: NOT AVAILABLE
Other services
Baby seats available : 25 euros per rental.
Fuel :
1.80 euros Gasoil / 2.00 euros / Litre for unleaded fuel.
Chauffeur Driven Service :
Not available.
Delivery/Collection :
Only On Request. Free MAMOUDZOU center 15 euros/way for HOTEL TRAVANI / 25 euros/way for HOTEL SAKOULI / 40 euros/way for HOTEL JARDIN MAHORE
Fuel :
2 euros / liter for gasoline - 1,80 euros / liter for diesel
Tax :
16%
Rental deposit:
When you arrive at the rental location, you will be asked to leave a deposit for your rental. The deposit amount will be blocked on your credit card at pick-up time. The deposit will be used to settle any extra and additional charges you incur whilst renting the vehicle from us (including fuel missing at return, extra-day, one-way charge, damage etc.) The amount of the deposit varies by vehicle category and if LDW is included or excluded in the prebooked rental rate. The deposit amount for rates including LDW is USD1,800 to USD5,000 depending on the vehicle category. The deposit for rates excluding LDW is USD9,975 to USD28,750 depending on the vehicle category. It is possible to reduce the deposit amount by purchasing additional protection packages.
Airport Surcharge :
16% per rental day.
Age :
The rental company charges per young are applicable to all additional drivers. The rent can be made if you are from 18 years old to 69 years old Young Driver Surcharge 18-24 years old 10 USD, not including taxes.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office. Additional driver can be added for 5 USD plus taxes, per rental day. Maximum per rental: 2 additional drivers
Driving licence :
A valid driving licence is a mandatory requirement for the rental and the licence must have been held for at least one year. The validity period of the licence must cover a minimum of 10 days after the end of the rental. If the licence is not written in Roman or Latin Letters, an International Driving License will be required. Electronic Driving Licences are not allowed under the Mexican traffic laws.
Cash Rental deposit :
An amount between 1,000 and 5,000 USD will be held in the customer credit card during the rental period It depends on the vehicle reserved and coverage chosen. The deposit on your credit card. Debit cards and cash will not be accepted. The office staff will confirm the exact amount of the deposit.
Credit Cards Accepted :
American Express, VISA and MasterCard. Debit cards are only accepted if the customer reduces the risk by purchasing additional coverage packages like SPLDW (Super Loss Damage Waiver), WWI (Windows, Windscreen, Tires), RSA (Emergency Roadside Assistance)
Insurances :
TPL:
Third Party Liability coverage is a mandatory insurance which the Mexican government traffic regulations require for all drivers in Mexico. Third Party Liability covers damages up to MXP250,000 and is included in certain rates. TPL must be paid in addition to the daily rental amount, unless the rate expressly mentions that it is included. Third Party Liability Insurance products purchased on third party travel websites are not accepted in Mexico. Third Party Liability offers cover for bodily injury, death and/or property damage to any third party involved in an accident caused by or arising out of the use of the insured vehicle (people inside the rental car are not covered by TPL and are only covered if optional PAI cover has been added to the rental agreement)
SLI:
Supplementary Liability Insurance is strongly recommended for all foreign travellers. The purchase of the optional SLI cover provides cover up to USD1,000,000 for bodily injury, death and/or property damage to any third party involved in an accident caused by or arising out of the use of the insured vehicle (people inside the rental car are not covered by SLI and are only covered if optional PAI cover has been added to the rental agreement). The SLI coverage is in addition to the mandatory TPL cover and is available at an additional charge of USD20 per day plus applicable taxes and fees, for all types of vehicles.
LDW - Loss and Damage Waiver is the combination of CDW and THW. LDW covers all partial or total damages to the vehicle and total theft. Therefore, partial theft, damages due to meteorological phenomena, damages caused by vandalism, riots, strike, coup or any other political or social movement are not covered by this insurance. In case of damage or theft, the customer is only responsible for paying the deductible/excess of ca 20% of the total value of the vehicle. LDW is available at USD30 per day plus applicable taxes and fees for all types of vehicles and is typically purchased by customers who are not covered for vehicle damage or loss by their Credit Card/Third Party Insurance. Customers with Credit Card/Third Party LDW must provide a document from their insurance company with a verifiable phone number and/or email address for confirmation. The document must expressively state that the credit card insurance includes LDW ( Loss and Damage Waiver). All credit card/Third Party insurance comapnies which this type of insurance must be regulated by the “Comision Nacional de Seguros y Finanzas” which is the Mexican government institution regulating all insurance companies in México. If a customer has the appropriate approval and coverage from their credit card institution, they will have to sign a statement of personal responsibility for the total value of the car and acknowledgment of potentially additional charges linked to damage/loss of the vehicle. For customers who do not have the required documentation, LDW will become mandatory.
SPLDW: Super Loss Damage Waiver (zero excess) relieves the customer of all financial responsability (no excess due), except for specific cases in which there is presumed negligence. SPLDW costs USD30 per day plus applicable taxes and fees and is only available to customers who already have TPL and LDW included in their rate or have added these coverages at the counter. The above-mentioned coverage will only apply if the customer strictly follows the clauses in the rental contract, meaning that that any breach of contract will invalidate the protection and the customer will then assume full responsibility for all damages incurred. Glass, wheels, tires and rims, and stolen accessories are not covered.
PAI : Personal Accident Insurance provides cover for medical expenses incurred as a result of injuries suffered; and /or a lump sum indemnity if you are disabled or you die as a result of a collision (or an accident) in the rented vehicle. This insurance covers up to MXP120,000 and costs USD10 per day plus applicable taxes and fees in all types of cars.
WWI: Glass and Tire protection is available at USD20 per day plus applicable taxes and fees per day in all types of vehicles. A 20% excess/deductible will be charged per event.
RSA: The Emergency Roadside Assistance service is optional and provides additional services to the standard roadside assistance which is included in all rates. The price is USD5 per day plus applicable taxes and fees per day in all types of vehicles and it includes the following services: Battery charge/replacement, Opening of the vehicle if the keys are left inside, Flat Tire replacement, Refueling. These additional services are chargeable under the standard roadside assistance.
All of the above packages exclude crane/recovery services. Should crane/recovery services be required, these will be charged separately to the driver.
In the event of any claims or incidents related to the packages above, the customer must immediately inform EC Mexico by contacting the 24 hrs helpline. For any other questions please contact reservaciones@europcar.com.mx
Delivery / Collection :
On Request
Fuel:
Vehicles are given with a full or partial tank of fuel and must be returned with the same level of fuel as when the vehicle was picked up. Refueling charges may apply as follows USD35 + Missing gas (Litre)
One-Way Rentals :
Only available inside the country. One-way rentals are permitted between all Europcar Mexico Branches subject to payment of a one-way fee. Such fees vary but apply to all one-way rentals.
Crossborder:
Travel to United States from Mexican states bordering the USA is allowed. Purchase of the border insurance "USA" for USD10 per day plus taxes and applicable fees is required to travel to the USA.
Travel to Belize and Guatemala is allowed. When driving to Belize and Guaremala a letter or email should be sent to the station 48 hours before the pick up date. Traveling to Guatemala is only allowed when crossing the border through the state of Chiapas. The customer must pay an additional fee of USD10 per day plus applicable taxes and fees to enter Belize or Guatemala. In addition, the customer must purchase third party liability insurance in Belize and Guatemala. When traveling to Central America, Europcar will not cover any damage, in case of accident or theft. Customer will have to pay 100% of the damages or the total car value.
Restriction of use:
Grace period: 59 minutes, Late returns will be charged at an extra day's rate
Circulation – the vehicle must be driven on paved or asphalt roads; it is strictly forbidden to drive on unpaved roads
Specific note:
Documentation Passport or identity card Driving license Credit card.
Passport or Identity card (ID) is a mandatory request for the rental.
Additional charges:
Additional charges apply for the Mi-Fi Mobile Internet Divice 10.00 USD, Child Seat for baby 10.00 USD, Child Seat for Infant 10.00 USD, Child Booster Seat 10 USD or any other additional requirements. Not including taxes. Subject to avaibility
Other:
Mi-Fi Mobile Internet device (wi-fi spot), Child Seat for baby, Child Seat for Infant, Child Booster Seat. Subject to request & availability.
Tax :
20%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum 21 or 23 years according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one or two years, according to the car group.
Cash Rental deposit :
Details are available from Eurpcar Reservation Office.
Credit Cards Accepted :
Mastercard, Visa.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Not available. B) International : Not available.
Other Services :
Details are available from Europcar Reservation Office.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Tax:
21%
Deposit Policy:
Total rental estimate+20%+500 EUR
Additional driver:
10€ per rental day + VAT, 30 € max per rental + VAT
Age:
Minimum age is 21-25 depending of the car group. General driver age allowed s 21-75; it varies to the car group
Young driver fee applies for drivers between 21-25 years in value of 10€/rental day, max 50€ per rental + VAT
Senir driver fee applies for drivers between 71-75 years in value of 10€/rental day, max 50€ per rental + VAT
Airport surcharge:
3€/day + VAT
Cash rental deposit:
Cash deposit is not available.
The deposit amount will be reserved on your credit card but not debited from your account.
Deposit amount is calculated as follows: Rental price + excess for damage + fuel costs ( in the local currency).
Chauffeur driven service:
Available on request.
Credit cards accepted:
Visa, Master card, American Express.
Debit cards not acceptable
Delivery / Collection:
25€+ VAT within city limits
Driving licence:
2-5 years, according to the car group.
Fuel:
Insurances:
All products include basic insurances (CDW & THW) We offer to vide variation of insurances from partial glass and tires insurances up to Premium packages ith zero excess.
One-way rentals:
domestic: Within Podgorica: 10€ + VAT, Podgorica-Tivat: 35€+ VAT
International: Please infrom with our Reservation Center at reservations@europcar.rs.
Other services:
The cross-border fee is charged for all rentals which have any border crossing, no matter of the duration spent abroad in the value of 5€ per rental day + VAT, 50€ + VAT maximum per rental.
Restriction of use:
International one way is not allowed to islands in general, countries on different continents, all former USSR republics, Kosovo, Albania and Turkey.
Use of Winter Tyres:
Mandatory for rentals only in snow conditions between 1/11-31/3. It is included in rates
Specific note:
NA
Others conditions for car hire in your country:
Cross-border fee is mandatory for all cross borderings (5€ / day, 50 € max per rental)
Tax :
20%
Airport Surcharge :
240,00 MAD for all airport
Additional surcharge of 700,00 for Essaouira APT and Nador APT
Age :
Min age : 21 years old for all cars, except PDMD & LDAD for which 23 years old are required
Additional Driver :
2 ADD can be recorded with ADD fee : 700,00 MAD per rental and for each additional driver
Driving licence :
Driven licence of 2 years min
Cash Rental deposit :
Partial deposit can be accepted cash : up to 5000,00 MAD
Credit Cards Accepted :
American Express, Diners Club, Master Card, Visa.
Deposit policy :
Total rental estimate+16 387 MAD
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group.Details are available from Europcar Reservation Office.
Delivery / Collection :
On Request, authorized with add charge according to the distance
One-Way Rentals :
1) Domestic: DOW : authorized with add charge for all rental durations 2) International: IOW : forbidden, not authorized & not insured
Other Services :
Child Seat Toddler, Child Seat Booster on request.
Restriction Of Use :
Using unpaved roads is not allowed, damages caused to rented car on upaved roads are not covered by insurance.
Chauffeur Driven Service :
On Request, with fee of 540,00 MAD per day
Fuel :
It is paid by the Customer at the check-out time, and the Customer can return back the vehicle empty. In case that the Customer returned back the vehicle with a certain level and request for a refund, the service of refuelling of 200,00 MAD will be deducted.
Specific note :
Deposit corresponds to the Excess value or at least to "1500 EUR" in MAD.
Pack Premium does not include personal effects (not insured in Morocco)
Valid driven licence + valid passport + valid CC are required to be produced at the check-out time.
Tax :
17%
Airport Surcharge :
10% of Basic rental
Age :
Minimum 23 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two years.
Cash Rental deposit :
Cash Rental Deposit not available.
Credit Cards Accepted :
Visa, American Express and Mastercard
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
20 EUR for the first 15 kms and thereafter the charge is 0.8 per km.
One-Way Rentals :
A) Domestic : Available. B) International : Available - Details available from Europcar Reservation Office.
Other Services :
Child Seat Baby, Child Seat Infant, Child Seat Toddler, Child seat Booster.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Available upon request. Details are available from Europcar Reservation Office.
Refuelling charge and policy:
All cars are supplied with a full tank of fuel at time of pick-up. At the end of the rental the customer is required to return the car with a full tank of fuel, otherwise refueling charges for missing fuel will apply. Refueling charge of 10 will apply plus the pump price amount per litre.
Country Restrictions:
Vehicles are not allowed to be taken into Zimbabwe.
Tax :
5%
Airport Surcharge :
3,50%
Age :
Details are available from Europcar Reservation Office.
Additional Driver :
When there is more than one driver associated with a rental, the second, or subsequent, driver is referred to as the additional driver. There may be a charge applied for each, or all, additional drivers
Driving licence :
Details are available from Europcar Reservation Office.
Cash Rental deposit :
Cost of hire in advance.
Credit Cards Accepted :
Visa, Mastercard.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
N/A.
One-Way Rentals :
A) Domestic : Available - details available from Europcar Reservation office.
B) International : N/A.
Chauffeur Driven Service :
Chauffeur drive only. Details are available from Europcar Reservation Office.
Tax :
15% plus 1% Tourism Levy Tax
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
18 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two years.
Cash Rental deposit :
Cash Rental deposit not available.
Credit Cards Accepted :
American Express, Dinersclub, Eurocard, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available. B) International : Available.
Other Services :
Child Seat Baby, Child Seat Toddler, Child Seat Infant, Second Spare Tyre, Mobile Phone.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Not Available.
Tax :
21%.
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 Years for airport locations.
19 Years for downtown locations.
Full Size, Premium, Luxury and Special category renters (e.g. BMW 3 series or higher) must be 25 years old.
Additional Driver :
With the consent of the rentee, the vehicle may be driven by other persons. Additional drivers should be registered at the Europcar office before driving the rentalcar. Conditions and fees are available at the Europcar Reservation Office.
Driving licence :
Held for at least one year.
The driving license must be written in Western script, in all other cases a valid International Driving License is mandatory.
For Chinese driving licenses an official translation will meet our requirements.
Drivers must present a driver's license and a passport/ID card (both original and valid) in order to check out the vehicle.
Cash Rental deposit :
Cash rental deposit is not accepted. A major credit card is mandatory.
Credit Cards Accepted :
American Express, VISA en Eurocard/Mastercard.
Debit Cards and Electron Cards are not accepted.
Two credit cards are required for Full Size, Premium, Luxury and Special categories (e.g. BMW 3 series or higher). The credit cards have to be on the name of the renter.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group.
Details are available from Europcar Reservation Office.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available between Europcar stations. B) International : Available. Details are available from Europcar Reservation Office.
Other Services :
Child Seat Baby, Child Seat Infant, Child Seat Toddler, Snow Tyres, Navigation System, Safety Kit.
Restriction Of Use :
Cross Border Rules : The renter is allowed to drive the rentalcar in: Andorra, Austria, Belgium, France, Denmark, Finland, Germany, Ireland, Italy, Luxembourg, The Netherlands, Norway, Portugal, Spain (except Ceuta & Melilla), Sweden, Switzerland and the United Kingdom. It is not permitted to drive the car in any other country.
Certain driving restrictions may apply for driving into certain countries, it is the renters responsibility to ensure that the rentalcar meets the legal requirements of the concerning country.
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Use of Winter Tyres :
Details are available from Europcar Reservation Office.
Tax :
5%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 years according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held at least for two years according to the car group.
Cash Rental deposit :
Cash rental deposit not accepted.
Credit Cards Accepted :
American Express, Diners Club , Master Card, Visa.
Insurances :
Deductible Collision Damage, C.D.W. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available.
B) International : Not Available.
Other Services :
Child Seat Baby, Child Seat Infant, Child Seat Toddler.
Restriction Of Use :
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
How to obtain full terms and conditions of rental :
Click here to download Terms and Conditions for New Zealand
Tax :
15% Goods and Service (GST)
Airport Surcharge :
Included in your rental charges when applicable and details are available from Europcar Reservation Office. When applicable the rate is displayed in your rental agreement.
Age :
Minimum 21 or 25 years according to the car group. Additional Young Driver surcharge applies for drivers under 25.
Additional Driver :
With the consent of Europcar and the renter, the vehicle may be driven by other persons which must be included on the rental agreement at time of pick up. Conditions and additional driver charges apply.
Driving licence :
Full unrestricted driving licence and international drivers license in English.
Cash Rental deposit :
Cash Rental Deposit not available. Credit card pre-authorisation of rental charges will be taken at time of pick-up. Additional bond may also be pre-authorised on your credit card at time of pick up.
Credit Cards Accepted :
American Express, Diners Club, Master Card, Visa.
Cover :
Our basic level of cover is already included in the price. Damage Cover Products to reduce the standard damage liability fee (DLF) may be purchased at extra cost on certain vehicle categories, including Premium, Medium, Snow Cover and Unsealed Road Cover. There may be no cover in some circumstances even if Damage Cover products have been purchased. Refer full terms and conditions of rental available at europcar.com.au for full details of exclusions to cover.
Inter-Island Rentals :
Your rental vehicle cannot be taken on the ferry services between the two islands. Please contact Europcar as soon as your booking is confirmed to make the crossover arrangements. More information
One-Way Rentals :
A) Domestic : May be available between Europcar stations.
B) International : Not available.
Other Services :
Navigational Unit and Child Seats. There are some toll roads which you must pay directly to the toll road operator.
Restriction Of Use :
You have no cover for Damage or Third Party Loss in some circumstances even if You purchase Damage Cover Products. These are fully set out in the Terms and Conditions of Rental available at europcar.com.au and include Damage or Third Party Loss caused by inundation or immersion of the Vehicle in water, use of the Vehicle in any prohibited area and Overhead and Underbody Damage, including overhead contact to any part of the pantech or box section of a Commercial Vehicle. Driving the Vehicle on Unsealed Roads and in a Snow Area is never permitted unless You have purchased the appropriate cover at the Start of Rental and Off Road use is strictly prohibited. You must refer full terms and conditions of rental available at europcar.co.nz for full details cover.
Chauffeur Driven Service :
Not Available.
Tax :
19%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Details are available from Europcar Reservation Office.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Details are available from Europcar Reservation Office.
Cash Rental deposit :
Cash Rental Deposit not available.
Credit Cards Accepted :
Visa.
Insurances :
Details are available from Europcar Reservation Office.
Chauffeur drive only.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available B) International : Available.
Other Services :
Child Seat Baby,Second Spare Tyre, Jerrycan
Restriction Of Use :
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Cars are exclusively rented with chauffeur driven. Details are available from Europcar Reservation Office.
How to obtain full terms and conditions of rental :
Click here to download Terms and Conditions for Norway
Tax :
25%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
23, 25 or 30 years, according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one or two years, according to the car group.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Dinersclub, Eurocard, Mastercard, Visa.
Insurances :
eductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Available Within and Without City limits.
One-Way Rentals :
A) Domestic : Available. B) International : Available.
Other Services :
Child Seat Baby, Child Seat Infant, Child Seat Toddler, Luggage rack, Navigation System.Available from 01nov till 15apr : Snow chains & Snow tyres, Ski Rack.
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Tax :
5%
Airport Surcharge :
None.
Cash Rental deposit :
Cash rental deposit accepted.
Credit Cards Accepted :
American Express, Master Card, Visa, Dinners.
Delivery / Collection
Available Within & Outside City limits.
One-Way Rentals :
A) Domestic : Available. B) International : Not Available.
Other Services :
Child Seat Baby, Child Seat Toddler, Child Seat Infant, Mobile Phone.
Chauffeur Driven Service :
Cars are exclusively rented with chauffeur driven. Details are available from Europcar Reservation Office.
Tax :
None.
Airport Surcharge :
OMR 5/ -Per Rental.
Age :
21 - 75 years
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. OME 2.5 per day per additional driver. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year and must be produced at the time of rental along with the passport + visa copy.
Cash Rental deposit :
Not accepted, prepaid credit cards / debit cards not accepted.
Credit Cards Accepted :
A valid credit card is a must for all rentals. American Express, Mastercard and Visa are accepted.
Insurances :
Premium protection at OMR 6 per day and medium protection at OMR 4 per day.
Delivery / Collection
On request, please contact reservation@europcaroman.net
One-Way Rentals :
One way from Muscat to Salalah or vice version is OMR 200/- per way.
Other Services :
Bicycle rentals.
Restriction Of Use :
Driving into UAE / crossing OMAN border with Europcar cars on road or ferry is strictly NOT allowed. Wadi / Sand dune bashing is not allowed.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Tax :
20%
Airport Surcharge :
15% additional Charges apply of total rental value
Age :
Minimum 25 years for all car group. Maximum age 75 years.
Additional Driver :
Charges for Chauffer is 40 USD Per Day IF needed (10 Hour Only, After 10 Hours 5 USD per Hour will be charged)
Driving licence :
Held for at least three years.
International Driving licence mandatory.
Cash Rental deposit :
Available
For All Corolla & 1000 CC car, Security 575 USD will be Deposited at the time of booking.
For All SUV Security, 1155 USD will be Deposited at the time of booking.
Credit Cards Accepted :
Master Card, Visa Card and cash
Insurances :
Deductible Collision Damage, C.D.W, Theft Protection: charges may vary by station and by car group. Details are available from Europcar Reservation office
Delivery / Collection
Available Within and Outside City limits upon request.
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available. B) International : Not Available.
Other Services :
Child Seat Infant, Child Seat Toddler, Child Seat Baby, Child Booster Seat, Mobile Phone, Flag Holder.
Restriction Of Use :
Rented Vehicle should be driven in the same city from where it is hired. For out city usage, additional charges may apply accordingly
Chauffeur Driven Service :
Cars are exclusively rented with chauffeur driven. Details are available from Europcar Reservation Office.
Other :
Charges may apply when cancelling a service within 48 hours of the pickup time and for not ever showing to pick up the car ("No Show").
Tax :
7%
Airport Surcharge :
None.
Age :
23
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons, $3,75 daily. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Up to 3 months with any licence.
Cash Rental deposit :
Total rental estimate +342 USD.
Credit Cards Accepted :
Visa / Mastercard.
Insurances :
Basic / Medium / Full, details are available from Europcar Reservation Office.
Delivery / Collection
$25
One-Way Rentals :
N/A.
Other Services :
GPS, child seats, wifi.
Restriction Of Use :
The vehicle is not allowed to cross any borders.
Chauffeur Driven Service :
N/A.
Tax :
10%
Airport Surcharge :
None.
Age :
21 years old for all car groups.
Additional Driver :
Details are available from Europcar Reservation Office.
Driving licence :
Held for at least two years, for all car groups.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
2 credit cards are mandatory for all vehicules. Details are available from Europcar Reservation Office.
Insurances :
Loss Damage Waiver.
Details are available from Europcar Reservation Office.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : No extra charge.
B) International : Not Available.
Other Services :
Child Seat Baby available on request.
Restriction Of Use :
An extra charge will apply when driving outside the National Capital District. Certain driving restrictions may also apply for driving into certain countries.
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Available on request. Details are available from Europcar Reservation Office.
Tax :
5%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
23 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
International driving licence mandatory.
Cash Rental deposit :
Not available.
Credit Cards Accepted :
American Express, Diners Club, Master Card, Visa.
Insurances :
Collision Damage Waiver: Charges may vary by station and by car group.
Details are available from Europcar Reservation Office.
Delivery / Collection :
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available between Europcar stations.
B) International : Not Available.
Other Services :
Child Seat Toddler, Navigation System.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Tax:
18%
Additional driver:
With the consent of the renter, the vehicle may be driven by other persons. USD5 plus tax per rental day
Age:
Minimum driver age is 21 years. A young driver surcharge of USD 10 per day + tax will apply to all drivers aged 21 to 24 years old.
Rentals to under 26 years old In the event that the customer is a person under 26 years old and regardless of the type of protection that
contracts under the terms and conditions set forth in the lease and in this document ,the customer authorises EUROPCAR when picking
the vehicle to retain on its credit card the sum of US $ 4,000.00 (Four Thousand and 00/100 US Dollars).
Airport surcharge:
USD 10 plus tax per rental. Meet & Greet . Our offices is located in front of to the airport. Please provide us your flight information. Our
representative will be waiting at international/domestic arrivals to pick up you. USD 10 plus tax per rental. Meet & Greet . Our offices is
located in front of to the airport. Please provide us your flight information. Our representative will be waiting at international/domestic
arrivals to pick up you. Call us: +51 1 6101331
Cash rental deposit:
CDW-THW-TPL - Basic Coverage Collision Damage Waiver, Theft Waiver and Third Party Liability w/Excess
-Economy (EDMR), Compact (CDMR & CDAR): rental estimate + US$1,100
-Standard (SDAR), SUV (IFAR): rental estimate + US$1,500
-SUV (RFAR), SUV (FFBR), PICK UP (SPMR), VAN (XVMR): rental estimate + US$1,900
Full Coverage CDW - THW - TPL Protection Collision Damage, Vehicle Theft and Third Party Partial Insurance
-Economy (EDMR), Compact (CDMR & CDAR): rental estimate + US$590
-Standard (SDAR), SUV (IFAR): rental estimate + US$720
-SUV (RFAR), SUV (FFBR), PICK UP (SPMR), VAN (XVMR): rental estimate + US$850
CCP - Credit Card Protection
-Economy (EDMR), Compact (CDMR & CDAR), Standard (SDAR): rental estimate + US$2400
-Standard (SDAR), SUV (IFAR): rental estimate + US$3000
-SUV (RFAR), SUV (FFBR), PICK UP (SPMR), VAN (XVMR): rental estimate + US$3500
Chauffeur driven service:
On request.
Credit cards accepted:
Visa, MasterCard, American Express
MasterCard
This company does not accept cash, prepaid, rechargeable or virtual cards, or any other type of card that does not have the stamp.
Delivery / Collection:
No cost inside Lima City including only districts of San Miguel, Magdalena, Lima Downtown, San Isidro, Miraflores. Other areas will be paid per deliver. It is upon request to reservas@rentingsac.com.pe with a valid credit card and expiration date.
Driving licence:
A valid driver's license must have at least 2 years old since first issue, not international license required up to 6 months in the country.
If license is not written in Roman or Latin Letters, an International Driving License will be required.
Fuel:
All cars are supplied with a full tank of fuel at time of pick-up. At the end of the rental the customer is required to return the car with a full tank of fuel, otherwise refueling charges for missing fuel will apply. The fuel rate applied is +30% of a regular gas station.
Insurances:
SLI
CDW and Complementary Insurance include the protection of third party damage up to US $ 5,000.00 *, however SLI offers to increase coverage for third party liability up to $ 150,000.00*. The cost is USD$15 + tax per day.
PAI
With PAI protection, the driver and passengers allowed (maximum number indicated on the vehicle registration) are insured for up to US$20,000 for death or permanent disability (for scale), and up to US$4,000 for medical expenses in case of traffic accidents while they were inside the rented vehicle. The cost is US$6.00 inc. tax
W&T – Windshields and tires protection
With W&T protection, the customer is exempt from liability in case of damage to the front windshield, rear windshield and side windows. It also exempts the client from liability in case of damage to the tires. Does not cover tire patches. It does not cover the wheels.
Rate per day: US$7.00 including taxes.
Full Coverage CDW - THW - TPL Protection Collision Damage, Vehicle Theft and Third Party Partial Insurance
It is a protection which the client is exempted from all monetary liability in case of accident, damage, total theft or total loss of the vehicle, as a result of any accident occurred to the same, provided that the vehicle is used within the terms and conditions of the rental contract. Includes basic coverage for third party liability up to USD $ 5,000.00*
This protection covers damages caused by broken rims, emergency rims, hoops, windscreens, radios, speakers. Neither the theft of parts nor components of the engine is covered. At the time of withdrawing the vehicle, a hold is made on the customer's credit card.
Loss of car keys, car documents and license plates are NOT covered. Report immediately to the offices about the damage or accident occurred otherwise all damages will be charged.
The deposit amount will be as follows:
-Economy (EDMR), Compact (CDMR & CDAR): rental estimate + US$590
-Standard (SDAR), SUV (IFAR): rental estimate + US$720
-SUV (RFAR), SUV (FFBR), PICK UP (SPMR), VAN (XVMR): rental estimate + US$850
- The cost is US$ 44.84 inc. tax per day.
Complementary Insurance – CDW-THW-TPL-PAI
In the event of an accident, this package contemplates only payment for one half the deductible of the CDW/THW coverage as a result of a collision, theft, overturning, and total loss of the vehicle.
It contemplates protection in case of personal accidents (PAI) and double coverage in relationship with CDW in case of damage to third parties. The minimum age required to contract this package is 26 years of age for the main driver
Report immediately to the offices about the damage or accident occurred otherwise all damages will be charged. The loss of profit due to the impairment of the vehicle will be calculated using the agreed rental price.
This protection does not cover damage from broken tires, rims and windshield. It does not cover the loss of accessories such as tires, emergency tire, rims, radio, speakers, headrest, and mirrors, among others. The theft of parts or engine components is not covered either. For rates including insurance Complementary the deposit amount will be will as follows:
- Economy (EDMR) • Compact (CDMR&CDAR) / Standard (SDAR) rental estimate + USD 590 SUV (IFAR) / rental estimate + US$885
- SUV (RFAR), SUV (FFBR), VAN (XVMR), PICK UP (SPMR) / rental estimate + US$ 1000.
- The cost is USD23.60 inc. tax per day.
*Note:
The above rates are per rental day, expressed in US dollars. None of the protections cover damage or theft of tires, rims, windshields, tire emergency, radio, speakers, headrests, door mirrors, and loss of profits, among others. It is also not covered theft parts or engine components; loss of vehicle documents and/or keys. The crane or towing expenses outside the limits of Lima Metropolitan may have a surplus.
CDW-THW-TPL - Basic Coverage Collision Damage Waiver, Theft Waiver and Third Party Liability w/Excess
By taking this mandatory protection, you will reduce your liability in case of damage to the vehicle due to collision and you are partially exempt from monetary responsibility in case of theft or attempted theft of the vehicle, you will only assume the deductible, provided that the vehicle is used within the terms and conditions of the rental agreement and the incident is duly reported to Europcar Peru.
Theft of parts or engine components is NOT covered.
This protection does not cover loss of keys, documents, license plates, or crane services.
Includes basic third party liability coverage of up to US$5,000.00.
The deposit amount will be as follows:
-Economy (EDMR), Compact (CDMR & CDAR): rental estimate + US$1,100
-Standard (SDAR), SUV (IFAR): rental estimate + US$1,500
-SUV (RFAR), SUV (FFBR), PICK UP (SPMR), VAN (XVMR): rental estimate + US$1,900
The minimum age required to contract this protection is old for the 26 years main driver
-The cost is US$12.00 inc. tax.
One way rental:
1) Domestic:
LIM - CUZ US$500 + Tax
LIM - AQP US$450 + Tax
AQP - CUZ US$350 + Tax
*Minimum 5 days rental.
Sipp codes not allowed EDMR.
The category EDMR, CDMR, CDAR, SDAR can be used only in paved roads.
2) International:
NOT ALLOWED
Damages or Accidents:
Damages or accident should be reported immediately in order to activate CDW /THW,otherwise full values of damages to own and third parties involved will be charge to the customer credit card. Damages or accident should be reported inmmediately in order to activate CDW/THW,otherwise full values of damages to own and third parties involved will be charge to the customer credit card.
Damage Admin Fee Damage Admin Fee 10%
Failure to comply with the terms and conditions of the lease (for example, if a misuse of the vehicle is made or driving recklessly or under the influence of alcohol or drugs or not inform EUROPAR within 02 hours of the occurrence the sinister, among others.), the customer will lose any protection that engaged and will be responsible for the full cost of repair and / or replacement vehicle. None of the protections described above covers traffic "violations, loss of personal property, the cost will be the sole responsibility of the customer, or judicial or extrajudicial costs .When the customer rents a car from EUROPCAR is responsible for returning the vehicle in the same condition in which it was delivered "
Roadside Assistance Roadside Assistance:
Included w/out cost inside Lima Metropolitana. It will have a cost if the assistance is required outside of Lima . Emergency phone number 24 hours: +51 1 6101331 Included w/out cost inside Lima Metropolitana. It will have a cost if the assistance is required outside of Lima . Emergency phone number 24 hours: +51 1 6101331 Loss of Profits: The loss of profit due to the impairment of the vehicle will be calculated using the agreed rental price. Vehicle Replacement:
Car replacement subject to availability and must be requested to the station. In case of accident the passenger will be fully responsible for any transportation or tow truck cost of the car to the Europcar Station.
This service is limited by geographical distance. Emergency phone number 24 hours: +51 1 6101331
Restriction of use:
59 minutes. Late return will correspond to a full day charge at the local rate available
Without prejudice to what is stated in the previous point, the client will also lose the protections, if they incur one or more of the points set out below:
a) Damage to the engine for having made it work in unfit operating conditions.
b) Damage to the engine due to ignoring warnings of malfunction or caution, in the dashboard of the vehicle (eg water, oil).
c) Damage caused to objects transported by the vehicle and / or damage they cause.
d) For driving the vehicle negligently or recklessly such as: crossing unpaved roads, crossing rivers, lakes or other aquatic areas in which the operation or integrity of the vehicle is compromised.
e) Driving the vehicle in conditions not suitable for operation.
f) For driving the vehicle out of Peruvian territory.
g) For breaching the current traffic regulations in Peru.
h) Damage caused by insurrection or rebellion, strikes, road blockades and demonstrations.
Specific note:
Documentation
Passport or identity card
Driving license
Credit card
Other:
In case of not complying with the terms and conditions of the rental contract (for example: if the vehicle is misused or driven recklessly or under the influence of alcohol or drugs or does not inform Europcar Peru within 02 hours of the accident occurred, among others.), the client will lose all type of protection that he has contracted and will be responsible for the total cost of the repair and / or replacement of the vehicle. None of the protections described above cover traffic fines, loss of personal items, lost profits, or judicial or extrajudicial costs, the cost of which will be the total responsibility of the client. When the client rents a vehicle in Europcar Peru, he is responsible for returning the vehicle in the same conditions in which it was delivered.
The protections offered are additional to the rent, except in rates that have them included. If the client declines them, they will be responsible for the total value of the vehicle. The following conditions are essential for the coverage to be valid:
a) Report the accident immediately to Europcar Perú.
b) Report the accident immediately to the Traffic Police.
c) Submit to Europcar Perú the Police Complaint, Breathalyzer Test (made up to 02 hours after the incident occurred) and Police Damage Report that does not show:
1. Alcohol intoxication / Drunk state
2. Excess speed
3. Collision against fixed objects.
4. Violation of the contract or any violation of traffic regulations or national laws.
d) Submit to Europcar Perú copy of ID or foreigner's license and driver's license.
Other services:
Navigation system (GPS): US$8 + tax
Child seat: US$4 + tax
Child booster: US$ 3 + tax
The accessories are going to be paid for a maximum of 10 days.
Breakdown Service:
Included w/out cost inside Lima Metropolitana. It will have a cost if the assistance is required outside of Lima. Emergency phone number 24 hours: +51 1 6101331
After Hours Charge:
Europcar Peru will surcharge the customer locally, in case of the customer pick up and/or drop off the car in “After hours” time. The surcharge of the After Hours in all the stations is US$20 + tax.
Attention hours could be finding in Location information of Europcar website.
Tax:
Rate includes applicable local taxes.
Additional driver:
Additional Driver is available at ₱ 500.00 per day, including tax. Maximum charge is 15 Days or ₱7,500.00 per rental. Up to two (2) Additional Drivers are allowed per Rental.
Unauthorised drivers are prohibited from driving the rental car. Insurance/ Protection Packages shall not cover any Unauthorized Driver/s.
The additional driver must be present at time of pickup and must fulfil the same age/criteria as the principle driver. The additional driver is required to present the Passport and valid Driver's License.
Age:
The minimum age is 25 and maximum age is 60 for all vehicle class.
A Young Driver Fee will apply for each driver between the ages of 21 and 24 at ₱ 500.00 per day, including tax.
A Senior Driver Fee will apply for each driver aged 61 to 75 at ₱ 500.00 per day, including tax. Driver over 75 is not allowed to drive.
Maximum charge for Young and Senior Driver's fee is 15 Days or ₱ 7,500.00 per rental
Airport surcharge:
None
Cash rental deposit and refund:
A fixed deposit amount of ₱ 10,000.00 must be settled when you pick up the vehicle. Cash, Debit or Credit Card Deposit is accepted.
The cash Deposit will be returned immediately during the day and time your vehicle is returned to our rental station.
For Credit Card deposits, it will be deducted outright. Credit card pre-authorization is not available. A deposit refund may take 2-3 weeks to process. Posting or reflection of the amount to the cardholder's account varies per issuing bank and may take up to 90 Days. To expedite the posting or reflection of the amount, we advise you to contact your card issuing bank and send a copy of our refund confirmation provided by our acquiring bank.
Due to fluctuating foreign exchange rates and other possible banking charges, we cannot be held responsible for any difference between the amount paid or deposited amount and the amount refunded.
Any applicable additional charges will be deducted from the security deposit. Any remainder shall be refunded.
Any charges over and above the security deposit shall be settled directly to the renting station at the end of the rental.
Any charges over and above the security deposit shall be settled directly to the renting station at the end of the rental.
If you refuse to pay the required deposit amount, it will disqualify you from renting a car.
Chauffeur driven service:
Chauffeur Services are available at select locations,contact us directly at reservations@europcar.com.ph Chauffeur Services includes Airport or City Transfer, Hourly Car Hire and Daily Chauffeur Drive Service
Credit cards accepted:
All major Credit Cards (VISA, MASTERCARD and AMEX) are accepted Nationwide.
For all 'pre-pay online' bookings, the person's name the vehicle is booked MUST be the person whose credit/debit card is used. This card must be presented on arrival. If you made your booking with a debit card, you will need to present the debit card and one or more credit cards (depending on the vehicle class) when picking-up the vehicle. At the time of rental there must be sufficient credit on your card to cover all charges including the excess/deductible amount.
In the event that you fail to present a valid credit card, there is a lack of sufficient funds available on the credit card to cover the rental fee or the deposit amount or the credit card is not in the lead driver's name, we may refuse to release the vehicle.
Delivery / Collection:
Delivery and Collection Service is available within the City Limits Only. Out of Town Delivery is not available. Delivery & Collect fees: Up to 10 kilometer from Europcar station: ₱ 2,000 and Over 10 kilometer from Europcar station: ₱ 2,000 + ₱ 100 per kilometer. Deliver and Collect is ON REQUEST and subject to confirmation with the rental station.
Deliver and Collect service is a pre-paid service. You must pay 24 hours in advance all rental charges and security deposits. Booking will be confirmed to you once payment has been made. Deliver and Collect is available Monday to Sunday 0800H-1700H. Delivery will be made within a 1 hour time-slot agreed at the time of booking and collection within a 2 hour time-slot based on your selected time. All locations of Deliver and Collect service are subject for approval of Europcar. We reserve the right to refuse the Deliver and Collect service if the location’s route and areas may affect the safety and security to the vehicle, its driver and/or Rental Sales Officer and other parties. The vehicle will be delivered at full tank of fuel and will be collected from you at full tank of fuel also. You are not responsible for the fuel used for delivery and collection. If we deliver to your home address, then you must give us 48 working hours’ notice and we will require proof of your home address, the address must be the same as both the payment card used to make the booking and driving license and you must be available to accept delivery of the vehicle and to sign the Rental Agreement. If we deliver to your business address or hotel, then you must give us 48 working hours’ notice and we will require proof of your employment at the premises (at the company) or your status as a guest (at the hotel) at the time of delivery and you must be available to accept delivery of the vehicle and to sign the Rental Agreement. If you are unable to provide us with the required information then we may refuse to leave the vehicle or we may ask you to complete the transaction at the our rental stations. We reserve the right to suspend, cancel or amend Deliver and Collect service at any time without giving prior notice.
Contact us directly at reservations@europcar.com.ph for more details about the service
Driving licence and ID Requirement:
Driver's license must be written in English. Non-English driver's license requires an International Driving Permit (IDP) or an Official English Translation from consulate/embassy of issuing country. IDP is valid only when accompanied with Renters local driver’s license. A Foreign driver’s license is valid for a maximum of 90 days from the date of arrival in the Philippines. Foreign driver who plans to drive and stay longer than 90 days must get a local driver’s license from Land Transportation Office (LTO).
All forms of documentation must be issued to the same person, in the same name, and presented together at the time of rental. All drivers must have held their driving license for at least 2 years. Passport is mandatory for foreign Renters. Two (2) Philippines Government National I.D.'s are require for locals in absence of Passport. Additional ID's may be required.
If Renter fails to meet or present the mandatory rental requirement, Europcar will refuse to release the vehicle and the rental is subject to Cancellation Charges.
Fuel:
Fuel Policy is full tank to full tank. Any tanks that are not full at the time of rental end shall be calculated accordingly with a 10% refueling fee.
In any case that incorrect fuel is loaded in the tank (i.e. diesel to gas tank; or gas to diesel tank), you will be responsible for all the expenses incurred for draining the tank and repair of any damages to the vehicle or costs to restore it to the condition in which it was released.
Incorrect refueling is not covered by the Insurance/ Protection packages.
Insurances:
Europcar offers Protection Packages such as Basic Protection, Medium and Premium. Your rate is inclusive of Basic Protection also known as Basic Collision Damage Waiver (CDW) and Basic Theft Waiver (THW). Basic Protection limits your liability up to excess amount. If during the quotation process you have stated “I live in United States of America” or “I live in Canada”, the rates you will receive are exclusive of Collision Damage Waiver (CDW) and Theft Waiver (THW). For US and CANADA Resident, you may already be covered of Basic Protections so we did not include it in the rental price. Please bring proof of your basic protections and USA or CANADA Residency to the rental stations. If you do need a basic protections you can purchase it to us and avoid paying for damage to your vehicle with no additional out of pocket expense & no increase to your personal policy due to an incident. Medium Protection reduces your financial liability in case of damage to the vehicle as a result of collision, theft or attempted theft. It also protects you in the event of damage to the windscreen, headlights or tires. Premium Protections waives your financial liability (Zero Excess) in case of damage to the vehicle, windscreen, mirrors, headlights and/or tyres as a result of collision, theft or attempted theft of the rented vehicle.
"Personal Accident Insurance (PAI)
By purchasing Medium or Premium Protection, you are also covered by Personal Accident Insurance (PAI) - Medical and Death benefits for bodily injury resulting from vehicle accident. Your are covered of accidental death benefits up to ₱ 200,000.00 per person based on your vehicle seating capacity and medical/hospital reimbursement up to ₱ 20,000.00 per person based on your vehicle seating capacity."
"Compulsory Third Party Liability (CTPL)
By purchasing any Europcar Protection Package, your rented vehicle is covered of compulsory third party liability insurance. You are covered up to ₱100,000.00 Third Party Death Claim Accident, Excess Third Party Bodily Injury up to ₱450,000 medical / hospital reimbursement per accident, and Property Damage up to ₱ 500,000.00 per accident."
Excess for Damage, Theft, Loss or Total Wreck:
Damage Excess: For Economy (Toyota Vios or Similar) - ₱ 10,000.00, for Compact (Toyota Altis or Similar) - ₱ 15,000.00, for Intermediate-Van(Toyota Innova or Similar) - ₱ 20,000.00, for Executive Sedan (Toyota Camry or Similar) - ₱ 30,000.00 , for Luxury Van (Toyota Super Grandia or Similar) - ₱ 30,000.00 , & for Pick-Up (Toyota Hi-Lux or Similar)- ₱ 30,000.00. Theft Excess: For Economy(Toyota Vios or Similar) - ₱ 40,000.00, for Compact (Toyota Altis or Similar) - ₱50,000.00, for Intermediate-Van (Toyota Innova or Similar) - ₱60,000.00, for Executive Sedan (Toyota Camry or Similar) - ₱80,000.00, for Luxury Van (Toyota Super Grandia or Similar) - ₱80,000.00 , & for Pick-Up (Toyota Hi-Lux or Similar)- ₱80,000.00
Excess fees shall apply regardless of fault.
One-way rentals:
1) Domestic:
Domestic One way rentals are permitted between SELECT STATIONS ONLY. The cost is between ₱ 3,000.00 and ₱ 10,000.00. If you enter a different return location to the pickup location, the one way rental fee will be included in the price displayed to you. The rental station must be advised of one-way rentals at the time of reservation or the start of the rental. In case the vehicle is returned in an unauthorised location, you will be charged a penalty amounting to ₱ 50,000.00
2) International:
International One Way is not available in the Philippines.
Crossborder or Inter-island Trip:
No Inter-Island Trip is allowed & the vehicle is not allowed to be driven outside the Philippines. It is not allowed to travels to areas where roads are not passable for cars or vans, especially flooded, lahar areas, mountain trails; or shipment of vehicle via ferry or airplane. In the event you violated this condition, it may invalidate any insurance/protection packages and you shall pay for a penalty amounting to ₱ 50,000.00 and the vehicle is subject for repossession.
Other services:
Pick-up Service: Our pick-up service is available during normal business hours. To schedule your pick up time or make additional arrangements, please email or call our local rental station directly. Once picked up and back at the station, Europcar staff will complete your paper work and have you on the road in no time. Pick-up service is ON REQUEST and may incur ADDITIONAL CHARGES. Please verify by contacting us directly at reservations@europcar.com.ph
Restriction of use:
Unified Vehicular Volume Reduction Program: Metro Manila and other areas such as Baguio City, Cabanatuan, Cavite and Dagupan implements the Unified Vehicular Volume Reduction Program (UVVRP) or Number Coding Scheme. It is strictly imposed in most cities in the areas from 7AM until 7PM wherein vehicles with plates ending with a particular digit is banned on the road on given days (1 or 2 Mondays, 3 or 4 Tuesdays, 5 or 6 Wednesdays, 7 or 8 Thursdays, 9 or 0 Fridays). We advise you to plan your travel ahead of time and contact the renting station prior to your arrival and advise your travel plan. In case you will request for a number coding vehicle replacement, you must arrange this ahead of time or during the booking process. For more information about the number coding and vehicle replacement arrangement, please contact us directly at reservations@europcar.com.ph.
The vehicle must NOT be used under the following circumstances: 1. For any illegal purpose; 2. To carry more passengers than can properly be accommodated by seats/seatbelts in the vehicle and/or carry a greater capacity for which it was built/designed, 3. On beaches, through dams, rivers, or any bodies of water, 4. On mountain trails, rough terrain, or off-road paths; 5. For any race, contest, or performance test of any kind, 6. To transport any commercial goods; 7. For subletting, carpooling, or hiring the vehicle and/or for carrying passengers or cargo for payment of any kind; 8. When the driver is incapacitated in any way or under the influence of alcohol or drugs, 9. To transport any animal inside the vehicle, 10. In breach of any legislation, regulations, rules, or by-laws, especially those related to road traffic
General information:
The Europcar Philippines Standard (Retail) Terms and Condition together with the supplementary information that is contained in these Philippines specific website terms will apply to all rentals that start in the Philippines. A copy of the Europcar Philippines Standard (Retail) Terms and Condition will be attached to your confirmation email (if you are booking online or via our Reservation Center) or, if you haven’t pre-booked online or by phone, you will receive a copy when you collect your vehicle or when it is delivered to you (whichever applies). The Europcar Philippines Standard (Retail) Terms and Condition should be read in conjunction with the supplementary information that is provided in this country specific terms and conditions.
Grace Period: You are allowed a 30 minute period of grace provided that the vehicle is returned within our hours of operation, exceeding this will pay any extra charges directly at the local rate.
Early Returns: We do not issue refunds for unused days nor for charges paid directly on arrival in the event of the vehicle returning earlier than booked.
Traffic Fines: Speeding, parking and other endorsements/fines are responsibility of the hirer in full. Europcar Philippines accepts no responsibility for any fine or payment. You are obliged to inform Europcar Philippines of any fines or parking tickets issued while the vehicle is being rented. Where Europcar Philippines receive a fine that was not settled when issued, the total cost of the fine, plus an administration fee will be charged to the main driver’s credit card.
Upgrades: If on arrival you feel that the car you have booked is not suitable for your requirements, we will be happy to provide a larger vehicle if available. Upgrade charges are payable on arrival at the local daily rate. Reservations and confirmation are for car category only, never for a specific make or model. Europcar Philippines maintain fleets with many different makes and models of similar size and configuration. Europcar Philippines reserves the right to provide similar or higher category cars to the customer than originally booked and paid for.
Cancellation and No Show: Cancellation with more than 48 hours notice will be free of charge. Cancellation of less than 48 hours will be charged amounting to 50 EUR or equivalent in the Philippines currency (or the whole price of rental if the value is lower). No Show fee is 95 EUR or equivalent in Philippines currency, charged in case of "No Show” (or the whole price of rental if the value is lower).
Vehicle Return: You must return the vehicle in the same good operating condition to the return station by the date and time specified in the Rental Agreement (or sooner upon demand). If the returned vehicle is deemed by the Rental Agent to be in need of deep cleaning due to excess soilage, pet hairs, smoke odor, smoke residue, etc. a minimum cleaning fee of ₱ 1, 500.00 will be imposed to you. If necessary cleaning incurs downtime or extraordinary measure, additional fees will be charged to you.
Customer Service: Our Reservations and Support Center can deal with any issues you may have. Please send an email to reservations@europcar.com.ph or customerservice@europcar.com.ph
Specific note:
When and where applicable, Philippine Laws and Regulations shall supersede any and all arrangements made for reservations with Europcar Philippines, Europcar in the renter's home/originating country or any of its authorized bookers or booking channels. If any reservations have been prepaid (in part or in full), Europcar Philippines shall not be liable to refund or reimburse any unused portion of the paid rental. You must claim any refunds directly with the booking party or website where you have made reservation and payment.
Tax :
22%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21, 23 or 25 years, according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one or two years, according to the car group.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
Mastercard, Visa, American Express, Diners club, Eurocard.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I, SCDW : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Available Within and Outside City limits.
One-Way Rentals :
A) Domestic : Available between all Europcar stations. B) International : Available - Details are available from Europcar Reservation Office.
Other Services :
Child Seat Baby, Child Seat Infant, Child Seat Toddler, Luggage Rack, Bicycle rack.Available from November till April : Snow Chains, Ski Racks, Snow Tyres.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Attention: In Portugal, the service you are purchasing from Europcar may be operated by EMobG Services Portugal (member of the Europcar Group) under the same conditions as the ones communicated during your current booking.
Click here to download Terms and Conditions for Portugal
Tax :
23% Portugal mainland
22% Madeira and 18% Azores Islands
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum driver age is 19 or 25 years old, according to the car group.
When renting a vehicle, a driver qualified as a "young driver" (from 19 to 22 years old) pays a specific charge (€5 per day - with a maximum of €50 per rental) (the "Young Driver Surcharge").
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one or two years according to the car group.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
Access, American Express, Diners Club, Eurocard, JCB, Mastercard, Visa.
Insurances :
Deductible Loss and Damage, L.D.W. and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Available Within and Outside City limits.
One-Way Rentals :
A) Domestic : Available between all Europcar stations. B) International :Details are available from Europcar Reservation Office.
Other Services :
Child Seat Infant.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Tax :
11.5%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum 23 years for all car groups, maximum 75 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons.
Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year.
Cash Rental deposit :
No Cash deposit accepted.
Credit Cards Accepted :
American Express, Diner's club, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W. and Theft Waiver: Charges may vary by car group.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic :between all Europcar stations one way charges apply in all cases. The fees vary and are included in the quoted price.
B) International : Not Available.
Other Services :
Child Seat Baby, Child Seat Infant, Child Seat Toddler, Booster Seat, Mobile Phone, navigation System
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Tax :
None.
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 or 25 years, according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one or two years, according to the car group.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Diners club, Eurocard, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W., P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Not Available B) International : Not Available.
Other Services :
Child Seat Baby.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Tax :
8,5%
Airport Surcharge :
€26.73 HT per rental
Age :
21 years old according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons, €18.44 HT per rental. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two years.
Cash Rental deposit :
Cash Rental deposit not accepted. Credit card Only.
Credit Cards Accepted :
American Express, Europcar card, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection :
€27.65 HT Ouest - Nord.
€27.65 HT Sud - Nord.
One-Way Rentals :
€27.65 HT Ouest - Nord.
€27.65 HT Sud - Nord..
Other Services :
Child Seat Baby, Child Seat Toddler, Child Seat Infant, Child Seat Booster.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
€73.74 HT per day. 08:00 - 17:00
Tax :
19%
Airport Surcharge :
Cars rented at Europcar locations in airport are subject to surcharge of 12% on basic rental amount.
Age :
Any Additional driver must meet Europcar requirements regarding age, driving licence and mean of payement 4.00 EUR/ day, maximum 40.00 EUR / rental
Additional Driver :
The customer has has 4 hours subject to the terms of the not presented (above) to take the service. If the customer does not present is considered as no show and has a penalty of US$95.00
Driving licence :
Minimum 12 months for MDMR / ECMR / ECAR /EDMR Minimum 48 months for IDMR /IFMR / IFAD / IVMR / SDMR / SDAR / SDMD / SFAR / LDAR / PDAR / LVMR Both the renter as well as the additional drivers must hold a valid driver's licence issued at least one year prior to the rental date. If the driver's licence of the renter or of the additional driver is not written in Latin alphabet, renter must provide an international driver's licence. The international driver's licence must be presented, in original, together with the national driver's licence.
Cash Rental deposit :
Not allowed.
Credit Cards Accepted :
American Express, Mastercard, Visa.
Insurances :
CDW & THW - Excess from 500.00 EUR up to 1250.00 EUR, according to the rented car group Medium Protection Package - Excess from 250.00 EUR up to 675.00 EUR, according to the rented car group Premium Protection Package - 0 Excess
Delivery / Collection
Only On Request. Within city limits: 20.00 EUR Outside city limits: 0.50 EUR/ km, minimum 25.00 EUR/ segment
One-Way Rentals :
A) Domestic : Available between all Europcar stations.
B) International : Not Available.
Fuel :
1.25 EUR/Liter + 20.00 EUR service charge
Restriction Of Use :
Travel outside Romania is ON REQUEST, subject to availability.
FOR TRAVELLING OUTSIDE ROMANIA, IN THE E.U. COUNTRIES AND MOLDOVA, IT IS MANDATORY TO HAVE A COPY OF CLIENT'S PASSPORT IN ADVANCE WITH 48 HOURS EXEMPT WEEKENDS IN ORDER TO ISSUE A SPECIAL AUTHORIZATION FOR THE BORDER. CLIENTS CAN NOT PASS THE BORDER WITHOUT THIS AUTHORISATION. CROSS BORDER CHARGE IS BETWEEN 30 EUR TO 100 EUR, DEPENDING ON CROSSING COUNTRIES.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Tax :
0%
Airport Surcharge :
Aiport Surcharge is 1200 RUB for Domodedovo (DMET02), Sheremetyevo (SVOT02), Pulkovo (LEDT02).
Pick up and Drop off at a different airport (Vnukovo, Zhukovskiy) is available for additional fee 2000 RUB. Customers must arrange this service 8 hours before the period of rental.
Additional charge for non-working hours may apply.
Pick up and drop off :
Grace period - 2 hours.
Check-out at the same day as booked - 390 RUB. The price may vary, specify the exact cost at the rental point.
Rental car return can be maximum delayed for 2 hours. If client delays rental car return for 2-5 hours an extra-hours charge is applied. If return is delayed more than for 5 hours, extra 24 hours rate is paid.
No refund for early drop off is provided.
Cancellation up to 24 hours before the start of the rental is free of charge.
NO SHOW Fee - 95 Euros.
Passport or identity card (Should be valid at least 6 months after the start of the rental)
Driving license (Should be valid at least 6 months after the start of the rental)
Credit card (Should be valid at least 6 months after the start of the rental)
Rates with a Limited mileage:
Rates with a limited milage include the limit is 150 km per day, additional kilometers will be charged.
The charge for extra km depends on the category of the vehicle.
Driving information:
Drive on the right side of the road.
Speed limits: in the city: 60 km/hour, out of the city 90 km/hour.
All paid roads and parking costs should be paid by the customer himself.
Winter tyres must be used from October to April
Road traffic rules violation:
In case the violation is detected by foto/video system and local office receives a fee bill, the sum of the fee plus 10% will be debited from customer’s card. By renting a car, the client accepts direct debits from his card.
In case of additional applicable costs, such as fines for speeding or congestion charges, the rental company may contact you when the authorities request the identity of the driver. Such a process could occur months after the rent, and will involve the payment of the administrative fee imposed by the company in addition to the original amount for the sanction.
Services outside opening hours:
1200 RUB - charge for the services outside opening hours (00:00 - 08:59 & 21:00 - 23:59). Prices may vary, specify the exact cost at the rental point.
Customers must arrange this service 8 hours before the period of rental.
Age :
The minimum age is:
21 y.o. - EXMR, EDMR, EDAR
24 y.o. - CWMR, CDMR, CDAR, IGAR
27 y.o. - SDAR, FVMD, PDAR, XFAR
Young Driver Charge - 1550 RUB, age should be max 6 months less then Minimum Age. Prices may vary, specify the exact cost at the rental point.
Maximum age - 65 y.o.
Additional Driver :
The price for an additional driver is 250 RUB per day. Prices may vary, specify the exact cost at the rental point.
The rental company charges and requirements per young / senior driver are applicable to all additional drivers.
Driving licence :
EXMR, EDMR, EDAR - minimum driving licence period 1 year
CWMR, CDMR, CDAR, IGAR - minimum driving licence period 3 years
SDAR, FVMD, PDAR, XFAR - minimum driving licence period 5 years
International Driving Licence is Mandatory for foreign customers
Chinese licences can be accepted only with notarized translation into Russian.
Cash Rental deposit :
A security deposit of 25000 RUB is required when collecting the vehicle. Security deposit is blocked on the customer's cerdit/debit card and released in 30 days after vehicle drop off in case there are no claims to the customer. Prices may vary, specify the exact cost at the rental point.
Cash deposits are not allowed.
Credit Cards Accepted :
Visa, AMEX, DCI, Mastercard, Мир.
Insurances :
All company cars are insured on the conditions of Civil Insurance with a third party responsibility limit of 1000000 RUB.
CDW - Collision Damage Waiver is mandatory for all vehicles and included in the rate. In case of an accident/damage or theft of the vehicle the Renter shall be liable for a following charge (EXCESS):
12000 RUB - EXMR, EDMR, EDAR
15000 RUB - CDMR, CWMR, CDAR, IGAR
30000 RUB - SDAR, FVMD
37000 RUB - SFAR, PDAR
45000 RUB - XFAR, LDAR
SPSDW, SPTHW and WWI options are available for an additional price.
SPCDW - FULL ACCIDENT & DAMAGE PROTECTION (EXCESS = 0). The SPCDW cost is from 145 to 800 RUB per day depending on the car category and the rental duration
SPTHW - FULL THEFT PROTECTION (EXCESS = 0). The SPTHW cost is from 71 to 400 RUB per day depending on the car category and the rental duration
Automobile glasses, lamp and exterior mirrors are not included in the SPCDW or SPTHW insurance. In case of damage or loss of glasses, lamps and exterior rear view mirrors the Renter shall compensate their full cost.
WWI - limitation of the Renter’s liability for damage or loss of glasses, lamps and exterior rear view mirrors. Buying the WWI service, the Renter will not be held liable for damage or loss of glasses, lamps and exterior rear view mirrors.
The WWI cost is is from 330 to 390 RUB per day depending on the car category
Consultant services at the car accident location (if necessary) - 2000 RUB (in the city)/ 4000 RUB (in the suburbs)
Prices may vary, specify the exact cost at the rental point.
Delivery / Collection
IN-TOWN - 1200 RUB
OUT-OF-TOWN (within 50 km) - 2400 RUB (In case of dellivery or collection in Moscow aeroports Vnukovo (VKO) / Zhukovskiy (ZIA) fixed charge OUT-OF-TOWN should apply)
OUT-OF-TOWN (further than 50 km) - 35 RUB per km
Prices may vary, specify the exact cost at the rental point.
Condition of the vehicle:
The vehicle must be returned in the same condition as it was rented. If special cleaning is required, an extra charge will apply, depending on the condition and the category of the vehicle.
Exterior Car Washing - 400-600 RUB
Interior Car Clearning - 200-400 RUB
Dry-cleaning of Car Interior - 2000-5000 RUB
Prices may vary, specify the exact cost at the rental point.
It is forbidden to smoke inside the vehicle.
Fuel :
All cars are supplied with a full tank of fuel at time of pick-up. At the end of the rental the customer is required to return the car with a full tank of fuel, otherwise refueling charges for missing fuel will apply. Refueling charge amount (fix):
3500 RUB - EXMR, EDMR, EDAR
3500 RUB - CWMR, CDMR, CDAR, IGAR
4500 RUB - SDAR, PDAR
5000 RUB - FVMD
5500 RUB - XFAR, SFAR, LDAR
Prices may vary, specify the exact cost at the rental point.
One-Way Rentals :
Only domestic one-way rentals are allowed - "Moscow - Saint-Petersburg" and "Saint-Petersburg - Moscow".
The charge for one-way rentals is 15000 RUB.
Other Services :
Additional charges apply for the navigation system, child seats, booster or any other additional requirements. All additional equipment or service should be requested at the time of booking and shopuld be paid directly to the rental company. All prices are subject to change and the rental company reserves the right to modify them without prior notice.
Restriction Of Use :
It is allowed to use car within limits of pick-up location state (region). Rates include exploitation of the car only in Moscow and Moscow region (or in Saint-Petersburg and Leningradkiy region, if rent in the Saint-Petersburg).
In case customer wishes to leave the borders of a pick-up location state (region), a surcharge of 200 - 500 RUB per rental day will be applied (depending on the farness of trip).
It is prohibited to visit the following regions: Altai region, Amurskiy region, Buriatiya republic, Dagestan, Yevreyskaya AO, Zabaikalsky region, Ingushetiya, Irkutsl region, Kabardino-Balkariya region, Kaliningrad region, Kamchatsky region, Karachaevo-Cherkesskaya republic, Kemerovo region, Krasnoyarsk region, Krym, Kurgan region, Magadan region, Novosibirsk region, Omsk region, Primorsky region, Saha (Yakutiya) republic, Sahalin region, Sevastopol, Severnaya Osetia - Alanya, Tomsk region, Tyva, Tumen region, Khabarovskiy region, Khakasiya, Khanty-Mansiyski - Yugra, Chechnya, Chukotsky AO, Yamalo-Nenetsky AO.
It is prohibited to leave the territory of Russian Federation (cross the border).
How to obtain full terms and conditions of rental :
Tax:
18%
Additional Driver:
With the consent of the renter, the vehicle may be driven by other persons. $10 USD net per day / per each additional driver.
Maximum 4 additional drivers are allowed.
Age:
Minimum renter age should be 23 years; younger driver below 23 years is charged extra $15 USD net per day.
Airport Surcharge:
1% for the total rental gross amount or $10 USD net whichever is higher.
Cash Rental Deposit:
Rental amount + $500 USD net
Chauffeur Driven Service:
Available on all driven chauffeur rental stations.
Credit Cards Accepted:
Mastercard, Visa & American Express.
Delivery / Collection:
Available Within and Outside City limits. Details are available from Europcar Reservation Office.
Driving licence:
A valid driving license is required to be presented at the time of rental which can be domestic or international driving license.
Fuel:
All vehicles are rented with empty tank. Clients can buy full tank option at the time of booking so that they can get full tank on arrival at the rental station.
Insurances:
Collision Damage, C.D.W & Theft Protection T.H.W are included in the rental with 10% excess or $500 minimum excess to be paid at the rental station in case of any damage or accident. Charges may vary by station and by car group. Details are available from Europcar Reservation Office for buying extra insurance as well.
One-Way Rentals:
A) Domestic : Not Available.
B) International : Not Available.
Other Services:
Child Seat Baby, Child Seat Infant, Child Seat Toddler, Luggage Rack, Bicycle rack etc.
Available upon request in address. Please request extra’s at reservations@europcar.rw
Restriction of Use:
Only SUV’s 4x4 (like Toyota Fortuner, Toyota Prado, Land Cruiser or Toyota Hilux) are allowed to travel inside national parks. Scratches or damages to the vehicle caused due to going to parks is charged extra as per station policies.
Use of Winter Tyres:
Not available
Specific Note:
Details are available from Europcar Reservation Office.
Kindly, contact reservations@europcar.rw incase of query about which type of car to book or to know which car will be suitable for your visit in Rwanda.
Other:
$105 USD net no show fees charged to the client or to the rental country whom has send us the booking for no show.
Tax :
22%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
25 years (18-21 with young driver and according to the car group).Conditions and possible charge available from Europcar Reservation Office.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Cash Rental deposit :
Only possible for some categories. Details are available from Reservation Office.
Credit Cards Accepted :
American Express, Diners club, Eurocard, Japan Credit Bureau, Mastercard, Visa.
Insurances :
Collision Damage Waiver, SCDW, Theft Protection, STHW, PAI, SPAI, PEC, PAEC, SLDW, OTCOV, Driving Guarantee. Charges may vary by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Available Within & Outside City Limits.
One-Way Rentals :
A) Domestic : Available. Details are available from Europcar Reservation Office.
B) International : Available. Details are available from Europcar Reservation Office.
Other Services :
Child Seat Baby, Child Seat Infant, Ski Rack, Snow Chains, Security jacket, Navigation system.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Tax :
18%
Airport Surcharge :
None
Age :
21, 23 years according to the car group.
Additional Driver :
Details available from the Europcar Reservation Office.
Driving licence :
Held for at least 2 years.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
Visa, Mastercard.
Insurances :
Deductible Collision Damage, C.D.W., Charges may vary by car group.
Personal Accident Insurance : P.A.I
Details are available from Europcar Reservation Office.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available.
B) International : Not Available.
Other Services :
Details are available from Eurcopcar Reservation Office.
Restriction Of Use :
International driving license required.
Details are available from Eurcopcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Tax:
20%
Additional Driver:
8€ per rental day + VAT, 32€ max per rental + VAT
Airport Surcharge :
3€/day + VAT
Age :
Minimum age is 21-25 depending on the car group. General driver age allowed s 21-75; it varies to the car group Young driver fee applies for drivers between 21-25 years in the value of the 10€/rental day, max 50€ per rental + VAT Senior driver fee applies for drivers between 71-75 years in the value of the 10€/rental day, max 50€ per rental + VAT
Driving license:
2-5 years, according to the car group.
Cash Rental deposit :
Cash deposit is not available. The deposit amount will be reserved on your credit card but not debited from your account. Deposit amount is calculated as follows: Rental price + excess for damage + fuel costs ( in the local currency).
Credit Cards Accepted: Visa, Master, Amercian express
Insurances :
All rates include basic insurances (CDW & THW). All Europcar extra insurances are available. Delivery / Collection Available within city limits for 20€+ VAT per service.
One-Way Rentals :
domestic: Within Belgrade: 8€+VAT, Belgrade- Novi Sad: 35€ + VAT, Belgrade-Niš: 55€ + VAT, Novi Sad-Niš: 75€+VAT
international: Please infrom with our Reservation Center at reservations@europcar.rs.
Other Services :
The cross-border fee is charged for all rentals which have any border crossing, no matter of the duration spent abroad in the value of 5€ per rental day + VAT, 50€ + VAT maximum per rental.
Delivery/Collection :
25€+ VAT within city limits
Chauffeur Driven Service :
We provide chauffeur service. Please send your request to reservations@europcar.rs
Fuel:Refill charge is 20€+VAT
Others conditions for car hire in your country Cross-border fee is mandatory for all cross borderings (5€ / day, 50 € max per rental)
Tax :
22%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
25 years (18-21 with young driver and according to the car group).Conditions and possible charge available from Europcar Reservation Office.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Cash Rental deposit :
Only possible for some categories. Details are available from Reservation Office.
Credit Cards Accepted :
American Express, Diners club, Eurocard, Japan Credit Bureau, Mastercard, Visa.
Insurances :
Collision Damage Waiver, SCDW, Theft Protection, STHW, PAI, SPAI, PEC, PAEC, SLDW, OTCOV, Driving Guarantee. Charges may vary by car group.Details are available from Europcar Reservation Office.
Delivery / Collection
Available Within & Outside City Limits.
One-Way Rentals :
A) Domestic : Available. Details are available from Europcar Reservation Office.
B) International : Available. Details are available from Europcar Reservation Office.
Other Services :
Child Seat Baby, Child Seat Infant, ski rack, snow chains, Security jacket, Navigation system.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Tax :
7% GST
Airport Surcharge :
Surcharge of $40.00
Age :
Minimum driver age is 22 years old and the maximum age is 69 years old.
Additional Driver :
$15.00 per day
Driving licence :
Singapore or international driving license held for at least 2 years
Cash Rental deposit :
Total Rental estimate $500.00
Credit Cards Accepted :
Diners Club, Mastercard, Visa.
Insurances :
COVER IS PROVIDED AGAINST LIABILITY FOR CAUSING DEATH OR BODILY INJURY TO THIRD PARTIES AND FOR DAMAGES TO THE PROPERTIES OF THIRD PARTIES. THE HIRER IS RESPONSIBLE FOR THE DAMAGE EXCESS FOR EACH AND EVERY ACCIDENT OR DAMAGE TO THE VEHICLE. HOWEVER, THE HIRER'S LIABILITY MAY BE REDUCED TO THE STATED NON-WAIVERABLE EXCESS BY PAYMENT OF SUPER COLLISION DAMAGE WAIVER (SCDW) PER DAY.
Fuel
Full tank of premium grade unleaded petrol
Delivery/Collection
S$30.00 WITHIN 25KM, AFTER WHICH WILL BE AT S$2 PER KM.
Specific Notes :
Additional excess of $3000.00 for young driven between 22 years or below 24 years or has less one year's driving experience.
Restriction Of Use :
OUTSIDE MAINLAND SINGAPORE. HOWEVER, HIRER MUST INFORM THE OWNER IF THE VEHICLE IS RENTED TO DRIVE INTO MALAYSIA AND A SURCHARGE MAY BE IMPOSED.
Other:
ADDITIONAL CHARGES FOR YOUNG DRIVER BETWEEN 22 YEARS OR BELOW 24 YEARS AT S$30.00 PER DAY. MAXIMUM AMOUNT PER RENTAL AT S$300.00 ADDITIONAL CHARGES FOR SENIOR DRIVER ABOVE 65 YEARS AT S$10.00 PER DAY. MAXIMUM AMOUNT PER RENTAL AT S$100.00 CHARGES MAY APPLY WHEN CANCELLATION OF BOOKING WITHIN 48 HOURS OF THE COLLECTION TIME AND FOR NOT SHOWING UP TO COLLECT THE VEHICLE (NO SHOW).
Tax :
Subject to changes under goverment law 20% of products and services.
Airport Surcharge :
15% of rent plus tax. Our offices are located inside the airport, in departments of international departures. Provide us with flight information, airline, country of origin, e-mail and mobile phone number. Our staff is waiting for international / national arrivals to pick up the vehicle. Call us: + 421- 2-555 66666.
Included without costs are urban areas. Costs arise if assistance is needed outside the city. Emergency phone 24 hours: + 421-2-555 66666
Age :
The driver's minimum age for VAN and commercial vehicles is 23 years. The surcharge for young drivers for all other categories is € 5 per day + tax and applies to all drivers aged 18-21.
Additional Driver :
The price for adding another driver is 5 € excluding tax.
Rental fees for young / old drivers apply to all other drivers.
Driving licence :
Valid driving license must be at least 1 year from the first issue.
Cash Rental deposit :
Take cash is not allowed. When the vehicle is picked up, a security deposit of 500 € per credit card will be blocked by the main driver. Debit cards and cash will not be accepted. Company employees confirm the exact amount of the deposit.
Credit Cards Accepted :
Diners club, Eurocard, MasterCard, Visa.
The company does not accept prepaid, rechargeable or virtual cards or another type of card that is not properly tagged.
Insurances :
Countdown for collision damage, theft, total loss, charges may vary depending on vehicle category and data is available at Europcar branches.
Delivery / Collection
Delivery/Collection in the city is charged 10 € + TAX, Dellivery/Collection out of city is charged in depending of distance.
One-Way Rentals :
Available between Europcar rental centers. If you decide to rent a vehicle at a branch but return it to another Europcar branch, the rental company may charge you a one-way charge for the expenses incurred when you have to return the vehicle to the place where you have the vehicle They borrowed.
To make a one-time reservation, you must inform us in advance. On the other hand, if you return the vehicle to a branch other than the one specified in your reservation, the rental company will penalize you for an extra charge.
We will confirm the price of this service once you have booked and received a confirmation from the rental company.
If you decide to rent a vehicle at a branch and return it to another city, rates will vary by branch for at least 3 rental days. SIP codes are not allowed MDRM, EDMR, HDMR, HDAR, NDMR
Other Services :
child seat, GPS navigation, WIFI
Fuel :
You will get a vehicle with a full or partial fuel tank. You must leave a deposit to cover fuel costs. Employees at the branch will check the amount on the credit card. You must return the vehicle with the same amount of fuel that you have been given.
Accepted delay times :
59 minutes. Later return will be charged as the full day rental.
Additional charges :
Additional charges apply to the navigation system, child seats or any additional extra services.
All additional equipment or services must be requested at the time of booking and must be paid directly to the chartering company when the vehicle is picked up. All prices may change and the rental company reserves the right to modify them without prior notice.
Limite Kilometers :
Short-term rentals (up to 30 days) have unlimited mileage, limited for kilometers over 30 days and 150 km / 1 day.
Tax :
6%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 or 25 years, according to the car group.
Additional Driver :
Authorized, with a minimum age of 18 years.
Driving licence :
Minimum 1 year driving period and validity is required. Must be in Western character or with notarised translation.
Cash Rental deposit :
No cash rental deposit available - Only Credit card deposit.
Credit Cards Accepted :
American Express, Master Card, Visa.
Insurances :
Collision Damange Waiver (or Super), Theft Waiver (or Super) and Personal Accident Insurance will be provided under the Renter's requirements.
Delivery / Collection :
Not available.
One-Way Rentals :
A) Domestic : Provided, as agreed in the Rental Agreement. B) International : Not available.
Fuel:
A full tank of fuel is provided by the Owner on the receipt date of Rented Vehicle, and by the Renter on the date of return.
Other Services :
Child Seat 1-3 yrs, Child Seat 4-7 yrs, Child Seat 0-12 month, Child Seat Booster, Bicycle Rack, Luggage Rack, Ski Rack, Navigation System
Snow chains and Winter tyres not provided..
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.Details are available from Europcar Reservation Office.
Crossborder is not allowed.
Chauffeur Driven Service :
Not available.
Tax :
15% plus 1% Tourism Levy Tax.
Refuelling charge and policy:
All cars are supplied with a full tank of fuel at time of pick-up. At the end of the rental the customer is required to return the car with a full tank of fuel, otherwise refueling charges for missing fuel may apply. Normal pump price is 24.99 for fuel and 24.52 for diesel.
Age :
23 years.
Additional Driver:
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence:
A valid, original unendorsed driver’s licence held by the holder for at least 3 years.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted:
Visa, American Express, Diners and Mastercard
Insurances and damages:
Vehicle must be returned, normal wear & tear expected, in the same condition as when rented. If special cleaning is required a separate charge will apply
Super Deductible Collision Damage, S.C.D.W., Super Theft Protection S.T.H.W and P.A.I. Claim above 1000 the fee is 1035, Claim below 1000 the fee is 370. There is also an Assessor Fee, Claim above 5000 the fee is 870, Claim below 5000 the fee is 350.
One-Way Rentals:
A) Domestic : Available between all Europcar stations. B) International : Details are available from Europcar Reservation Office.
Other Services:
Child Seat Baby, Child Seat Toddler, Child Seat Infant.
Restriction Of Use:
Cross Border to Zimbabwe, Mozambique and Zambia not permitted.
Cross border charge between South Africa and Namibia, Botswana, Swaziland or Lesotho: 1156.52
Delivery:
This charge is for 25kms and additional km's thereafter are charged at 17.39: 513.05
Click here to see the full Terms & Condition:
Tax:
15% Included in the rates
Additional driver:
Not Available
Age:
Min Age 21 Years & Max 70 Years
Airport surcharge:
Not Available
Rental deposit:
A deposit amount off 1500 SAR shall be authorized on the customer’s credit card.
Chauffeur driven service:
Not Available
Credit cards accepted:
American Express MasterCard Visa Card
Delivery / Collection:
Free within the city stations from booking station & chargeable for delivery in other city stations with fees .
Basic Rental :
The Renter undertakes that if he makes incorrect information at the time of the rent, the Lessor shall have the right to consider the car stolen and to notify the security authorities;
The minimum daily rent shall be one day (24 hours);
The value of the delay hours shall be calculated from the time specified for the return of the car - up to a maximum of four hours, according to the following equation: (daily rental value × number of delay hours / 24 × 2 = cost of delay hours;
Delay in part of the hour is considered as delay for a full hour;
The term of the contract may be renewed after the consent of the lessor and the Renter, provided that the necessary procedures are specified in the contract;
The permitted distance per day is 200 km, and the distance beyond this limit shall be calculated as described in the contract;
In case of delayed delivery of the car for more than (24) hours from the specified date, the company is entitled to notify the concerned authorities to take the necessary procedures and the company is entitled in case of violation of the terms of this contract to withdraw the car through the competent authorities.
Early return
If the passenger returns the car before the agreed rental period for any reason, he will not be entitled to refund for the unused days .
Driving licence:
Driving licence: Valid & Held for at least one year old, and should be in Arabic or in English language. SA driving license is a must for all Residents of SA no matter of their nationality .International Driving licence is a must for Visitors
Documentation:
Passport or identity card of each driver Driving license ( Local or International ) as requested by SA Traffic Regulations . 1 or 2 Credit cards ( in the name of the main driver ) Reservation copy if any as well as contact details of main driver
Fuel:
Full to Full, Fuel costs in the car when rented in case not returned with the same proportion of fuel when opening the contract value of the price of a liter of fuel in Saudi Arabia plus additional charges;
Insurances:
The Lessor shall provide comprehensive insurance that covers the liability of the accident in respect of the third party in addition to the rented car, its driver and passengers in return for the amount paid by the Renter according to the category of the rented car (as shown at beginning of the contract) according to the following terms and conditions:
a) The Renter must be at least 21 years of age and not more than 70 years;
b) The Renter shall comply with the conditions of the insurance companies according to the laws of SA
c) The contract shall be valid at the time of the accident;
d) The Renter shall notify the lessor and the security authorities immediately after exposure to accident or the discovery of theft, providing them with all the information they request and obtain a traffic report or from the relevant police stations;
e) Insurance does not cover accidents in some cases and therefore the Renter bears full responsibility of third parties and / or for the rent company. The cases not covered by the insurance are:
- If the driver is drunk or taking drugs;
- If the driver is not authorized under the contract to drive the car (non-driver).
- The accident occurrence after the expiration of the contract term and / or any renewal thereof;
- Use the car for purpose not rented to;
- In the case of theft of the car because of the negligence of the Renter or stolen by the operating mode;
- If the accident occurred outside the Kingdom of Saudi Arabia; and
- If the lessor is not provided with a report from the traffic, Najm or police.
One-way rentals:
1) Domestic:
Available between most locations.
2) International:
Not Available
Other services: All additional equipment or services are subject to local taxes and sales taxes as well as to availability
Restriction of use:
The Renter undertakes not to use the car in the following cases:
- by persons not authorized under the contract under to drive the care;
- If the car needs repair or regular maintenance;
- If the operating the car causes damage to the engine or one of its components;
- If the driver authorized under the contract is unable to drive the car as if he is If he is drunk or taking drugs or suffers from a health reason that beats him from driving properly;
- Transport of persons or goods to gain money;
- Participation in motor racing;
- Push or withdrawal of other cars;
- Use the car on rough or unpaved roads and / or not suitable to drive the car;
- Use the car in negligence and indifference way;
- Tow trailer without the consent of the lessor;
- For purposes inconsistent with the laws and regulations of the Kingdom of Saudi Arabia.
Other:
Traffic fine charges, fees for releasing vehicle confiscated due to red light jumping, improper parking and others, plus Administration Fees.
Smoking inside our vehicles is not allowed and would be fined
Cancel booking / No show / Turned down:
- No refund will be granted to customers who failed to pick up their vehicles .
- No refund will be granted to customers who cancelled their reservation .
- No refund will be granted to customers who are turned down .
Tax :
10%
Airport Surcharge :
No / only a location surcharge.
Age :
Minimum driver age is 21 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office / 10000 krw per day // 40000 krw per rental.
Driving licence :
Warning: South Korea has very strict policy on International Driver's Permit. You are not allowed to drive without holding valid international driver's permit.
1 year for SCAR / IDAR /IFAR / FDAR
3 years for CDAR / EDAR / LDAR / SDAR / SXAR / XVAR
Cash Rental deposit :
Cash rental Deposit accepted.
Credit Cards Accepted :
Mastercard, Visa, American Express, Diners Club.
Insurances :
Collision Damage Waiver, C.D.W. Charges may vary by station and by car.
Theft Waiver, C.D.W. Charges may vary by station and by car.
Super Collision Damage Waiver, S.C.D.W. Charges may vary by station and by car.
Details are available from Europcar Reservation Office.
Delivery / Collection :
Not Available.
One-Way Rentals :
A) Domestic : Available.
B) International : Not Available.
Other Services :
Child Seat Baby, Child Seat Infant, Child Seat Toddler, Child Booster Seat, Navigation system
Restriction Of Use :
Certain driving restrictions may apply for driving into the country.
International Driving Permit is Mandatory to drive in South Korea.
Chauffeur Driven Service :
Not Available.
Tax :
N/A
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum 23 years for all car groups
Additional Driver :
Cars are exclusively rented with chauffeur driven. Details are available from Europcar Reservation Office
Driving licence :
Cars are exclusively rented with chauffeur driven.
Details are available from Europcar Reservation Office
Cash Rental deposit :
Only Cash deposit accepted.
Credit Cards Accepted :
Not available.
Insurances :
Cars are exclusively rented with chauffeur driven.
Details are available from Europcar Reservation Office
Delivery / Collection
Details are available from Europcar Reservation Off.
One-Way Rentals :
A) Domestic :Details are available from Europcar Reservation Office.
B) International : Not Available.
Other Services :
Child Seat Baby, Child Seat Infant, Child Seat Toddler, Booster Seat, Mobile Phone
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Cars are exclusively rented with chauffeur driven. Details are available from Europcar Reservation Office
Click here to download Terms and Conditions for Spain (in Spanish)
Click here to download Terms and Conditions for Spain (in English)
Tax :
21% in Mainland and Balearic, 15% in Canary Islands.
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21, 25 or 30 years, according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year.
Cash Rental deposit :
Only possible for certain categories. Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Diners Club, Euro Card, Master Card, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Available Within and Outside City limits.
One-Way Rentals :
A) Domestic : Available between all Europcar stations. B) International : Details are available from Europcar reservation Office.
Other Services :
Child Seat Baby, Luggage Rack, Ski Racks, Snow Chains.
Restriction Of Use :
It is forbidden to drive vehicles into Poland, Hungary, Bulgaria, Romania, all States of the former U.S.SR and Yogoslavia, UK and the Czech Republic.
It is also prohibited to drive vehicles from Spain outside the European Continent such as to any island.
Only Economy, Compact, Intermediate and Standard car categories are permitted to be driven into Italy.
In the Balearic and canary Islands, ONLY ONE ADDITIONAL DRIVER is allowed due to insurance restrictions
Chauffeur Driven Service :
Available on request in certain stations. Details are available from Europcar Reservation Office.
Tax :
15%
Additional Driver :
N/A.
Age :
Minimum 23 Years.
Airport Surcharge :
N/A.
Cash Rental deposit :
Credit Card (Master or Visa) must be in driver's name. Traveler's cheques, Debit Cards and EUR cheques are not permitted.
Driving licence :
An international driver's License or Country License is required in English. Apart the IDP customers should apply the Temporary Driving permit from AASL in advance before customers arrival to SL. On behalf of customers we have organize in advance before customers arrival to SL, so we need the following documents by email or via WhatsApp. The driver needs to present Passport Copies, Passport size Color Photos of the driver and Contact Mobile Number. E mail : europcarsrilanka@yahoo.com
Credit Cards Accepted :
American Express, MasterCard and Visa
Insurances :
Comprehensive (Full) Rent-A-Car Insurance.
Delivery / Collection
Delivery and Collection within 05 KM would be FOC others would be chargeable
One-Way Rentals :
A) Domestic: Available between Europcar stations.
B) International: Not Available.
Other Services :
Child Seat Baby / Mobile Phone on request.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
All Categories can be either rented for self-drive of with chauffeur drive. The Chauffeur drive rate is EUR 30.00 per day for 10 hours service (during working hours from 8:00 to 18:00. This Included Chauffeurs fees, meals and accommodation.
Fuel :
All Categories can be either rented for self-drive of with chauffeur drive. The Chauffeur drive rate is EUR 30.00 per day for 10 hours service (during working hours from 8:00 to 18:00. This Included Chauffeurs fees, meals and accommodation
Tax:
None
Airport Surcharge:
Details are available form Europcar Reservations Office.
Age:
Minimum 18 years.
Driving Licence:
Heald for a least two years.
Cash Rental Deposit:
Details are available form Europcar Reservations Office.
Credit Cards Accepted:
American Express, Mastercard & Visa
Insurances:
Collision Damage Waiver: charges may vary by station and by car group. Details are available form Europcar Reservations Office.
Delivery / Collection:
Details are available form Europcar Reservations Office.
One-Way Rentals:
Domestic: Available
International: Not Available
Other Services:
Not Available
Restriction of Use:
Certain driving restrictions may apply for driving into certain countries. Details are available form Europcar Reservations Office.
Chauffeur Driven Service:
Details are available form Europcar Reservations Office.
Tax :
18%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
18 or 21 years, according to the car group.
Additional Driver :
Available.With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year.
Cash Rental deposit :
Cash rental deposit not accepted.
Credit Cards Accepted :
American Express, Diners Club, Euro Card, Master Card, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection: Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Available Within City limits.
One-Way Rentals :
A) Domestic : Not Available. B) International : Not Available.
Other Services :
Child Seat Baby, Child Seat Booster, Child Seat Toddler.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Not Available.
Tax :
4% (TGCA)
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum licence period for rental : 1 year
Minimum age for rental : 21 years old
Additional Driver :
Available. Price is 5€/day to a maximum of 25€.
Driving licence :
Driver's license appropriate for the vehicle and minimum licence period and age for the given ACRISS cateogry. Driver license must be written in Latin alphabet.
Cash Rental deposit :
Cash rental deposit not accepted.
Credit Cards Accepted :
American Express, MasterCard, Visa.
Insurances :
CDW and THW.
Delivery / Collection
Available. Price is 30€.
One-Way Rentals :
A) Domestic : ALLOWED, 30€.
B) International : ALLOWED but only for Sint Maarten, 30€.
Details are available from Europcar Reservation Office.
Other Services :
Child Seat For Infant, 4,80769€ without tax/day
Child Seat For Baby, 4,80769€ without tax/day
Child Seat For Toddler, 4,80769€ without tax/day
Child Seat Booster Seat, 4,80769€ without tax/day.
Crossborder :
Allowed only between Saint Martin and Sint Maarten. Without charge.
Fuel :
Refueling charge : 20€
Price for Unleaeded (subject to change) : 1,65€/L
Price for Diesel : 1,57€/L
Restrictions of use :
Forbidden to use the rent vehicle for any remunerated activity like public transportation or Taxi
Frobiddent to use the rent vehicle for racing competition
Forbiddent to use the car outside the legal road
The vehicle is delivered in good condition and must be return in the same condition. Any damage noted on the vehicle on its return will be charged to the tenant.
Tax :
10%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
19 or 21 years, according to car groups.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
None.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection : Charges may vary by station and by car group.
Delivery / Collection
Available Within and Outside City limits. Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available between all Europcar locations. B) International : Not Available.
Other Services :
Details are available from Europcar Reservation Office.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Certain categories are chauffeur drive only. Available upon request. Details are available from Europcar Reservation Office.
Tax :
8%
Airport Surcharge :
Not Available
Age :
21 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two years.
Cash Rental deposit :
No.
Credit Cards Accepted :
American Express, Master Card.
Insurances :
LOST DAMAGE WAIVER (LDW)
Details are available from Europcar Reservation Office.
Delivery / Collection
40 USD PER RENTAL For Del/Coll to the Airport
One-Way Rentals :
A) Domestic : Available between Europcar stations.
B) International : Available.
Other Services :
Details are available from Europcar Reservation Office.
Restriction Of Use :
Details are available from Europcar Reservation Office.
International Driving Licence required for foreign customers.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Click here to download Terms & Conditions for Sweden
Tax :
25%
Airport Surcharge :
Yes. Details are available from Europcar Reservation Office.
Age :
Minimum 18 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Valid driving licence is required.
Cash Rental deposit :
Cash Rental deposit not available.
Credit Cards Accepted :
American Express, Diners Club, Eurocard, Mastercard, Visa.
Deposit policy :
Total rental estimate+ 3000 SEK
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Available Within and Outside City limits.
One-Way Rentals :
A) Domestic : Available between all Europcar stations.
B) International : Details are available from Europcar Reservation Office.
Other Services :
Child Child Seat Infant, Child Seat Toddler, Luggage Rack, Navigation System. Available from December till April : Snow Tyres.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Not available.
Terms and Condition for Switzerland
Tax: 7,7%
Additional driver: With the consent of the renter, the vehicle may be driven by other persons. Details are available from Reservation Office.
Age: Minimum age 19, for some vehicles the minimum age is 21 or 25. Minimum age for E-Scooters is 16. A Young Driver Fee applies for drivers below 25 years of age. Details are available from Reservation Office.
Airport surcharge: At airport locations, 20 % of the net value of the rental and protections/insurances
Cash rental deposit: Not possible.
Chauffeur driven service: Available. Details are available from Reservation Office.
Credit cards accepted:
American Express, Diners Club, MasterCard, Visa. Debit/Prepaid/Virtual cards are not accepted.
For some vehicles two different credit cards are required. Restriction on prepaid bookings: Only the cardholder can benefit from prepaid rates and must be present at pickup of the vehicle and provide the same credit card as used for prepayment to cover any additional non-anticipated charges not covered by the prepayment amount. The cardholder will be named as renter and main driver on the rental agreement, anyone else will be an additional driver.
Delivery / Collection: Available. Details are available from Reservation Office.
Driving licence:
Held for at least one year. Licences issued outside Switzerland must be clearly identifiable as a driving licence, otherwise an International Driving Licence will be required. Important: The International Driving Licence without National Driving Licence is not accepted. Digital Driving Licences (E-Licences) are not accepted. A Passport/ID must also be provided.
Protections/Insurances:
Liability insurance, CDW (Comprehensive protection against collision/burglary), THW (Comprehensive protection against theft), BASIC (“Package“ comprehensive protection against collision/burglary/theft), MEDIUM (“Package“ comprehensive protection against collision/burglary/theft, passenger insurance, additional protection for glass, lights & tyres), PAI (Passenger insurance), WWI (Comprehensive protection for glass, lights & tyres), GIT (Goods insurance). Charges and dedutibles may vary by protection/insurance, station and car group. Details are available from Reservation Office.
One-way rentals: Available. Details are available from Reservation Office.
Other services: GPS Navigation System, Child Seats, Winter Tyres, Ski Racks, Snow Chains
Restriction of use:
It is permissible to use the vehicle in the following countries: Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Great Britain, Hungary, Ireland, Italy, Luxembourg, Norway, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Netherlands. This also applies to use of the vehicle on islands within these countries (except for the Azores, Canary Islands, Madeira and overseas territories). The use of the vehicle in Croatia, Czech Republic, Hungary, Slovakia and Slovenia is only permitted with the prior consent of the Lessor and conclusion of a cross-border surcharge and must be stated on the rental agreement. The use of the vehicle in any other country shall constitute a material breach of contract and shall result in the abrogation and repeal of all limitations of liability. It is expressly prohibited to cross the border into Croatia, Czech Republic, Hungary, Slovakia and Slovenia with the following car categories: U... (Premium Elite), L... (Luxury), W… (Luxury Elite), O… (Oversize), X... (Special). Vehicles with 6 and more seats (buses) are exempt from this restriction.
Use of Winter Tyres:
a) Mandatory from 15.11. until 30.04. b) Optional from 15.10. until 14.11. Details are available from Reservation Office.
Other conditions for car hire in Switzerland
Cancellation fee applies: CHF 75.-. "No Show" fee (failure to collect the vehicle) applies: CHF 250.-. Administration charges in the event of a fine/penalty and damage/accident apply. Details are available from Reservation Office.
Tax :
None.
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21, 25 or 28 years, according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two or three years.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Eurocard, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection : Charges may vary by station and by car group.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available between all Europcar stations.
B) International : Not Available.
Other Services :
Child Seat Toddler, Child Seat baby, Child Seat Infant.
Restriction Of Use :
An international driving licence is required for foreign customers. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Chauffeur is available in Syria.
Chauffeur overnight fee, dinner and accomodations are not included and will be charged locally. Chauffeur service include in rates : - 8 working hours (Extra charge hour will be charged locally) - Chauffeur lunch during working hour Available upon request. Details are available from Europcar Reservation Office.
Tax :
18%
Airport Surcharge :
USD 40.00 including tax
Age :
Minimum Age: 20 Years
Maximum Age: 99
Must be holding driving license for 2 years.
Additional Driver :
USD 5 per day
USD 40 Max per rental
Driving licence :
International Driving License
Other country license accepted:ZA, EUROPE, U.S.A, AUSTRAILIA, CANADA
Cash Rental deposit :
Cash Deposit is not applicable anymore.
We take credit card pre auth deposit of US $ 600
Credit Cards Accepted :
Visa and Mastercard, we charge 4% bank charges on full value rental
Insurances :
EXCESS CHARGE: USD 600 for EDAR, USD 600 for EDMR, USD 600 for SDAR, USD 1200 for IFMR & SFAR, USD 1500 for SPMR USD 1500 for FPMR, USD 1500 for FQMR, USD 1500 for FFMR
Super Waiver Per Day: USD 11.80 for EDAR,EDMR,SDAR
Super Waiver Per Day: USD 29.50 for FQMR, FPMR, IFMR, SFMR, SFAR, FFMR
Delivery / Collection
USD 40.00 including tax for either collection or delivery within Dar Es Salaam City
On other location - special request can be made to qoute
One-Way Rentals :
A) Domestic : Available Between Europcar Stations.
B) International : Not Available.
Other Services :
GPRS provided - US 5 per day
GPRS provided - US 40.00 per rental
Restriction Of Use :
Vehicle is limited within Tanzanian Mainland
Vehicle is not permitted to be driven inside National Parks
Vehicle is not allowed to be shipped to Tanzanian Island such as Zanzibar or Pemba
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
LAND ROVER DISCOVERY: LFAR (7 SEATS) CHAUFFEUR DRIVE ONLY / YUTONG MINIBUS: OVMR (15 SEATS) CHAUFFEUR DRIVE ONLY / FORD MONDEO: SDAR (5 Seats) Apply US $ 10.00 per day as chaffeur charges per day for any self driven vehicle to be provided with a driver Driver working hours per day is 10 hours
Details are available from Europcar Reservation Office.
Tax :
7%
Airport Surcharge :
None.
Age :
A minimum of 18 years.
Additional Driver :
Available. With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Validity is required.
Cash Rental deposit :
Not accepted
Credit Cards Accepted :
Visa, American Express, Mastercard
Insurances :
Collision Damage Waiver (or Super), Theft Waiver (or Super) and Personal Accident Insurance will be provided under the Renter's requirements.
Delivery / Collection
As agreed in the Rental Agreement.
One-Way Rentals :
A) Domestic : Available, as agreed in the Rental Agreement..
B) International : Not Available.
Restriction Of Use :
As provided in the Additional Terms and Conditions of the Rental Agreement (attached above).
Chauffeur Driven Service :
Not provided.
Fuel :
A full tank of fuel is provided by the Owner on the receipt date of Rented Vehicle, and by the Renter on the date of return.
Tax :
18%
Airport Surcharge :
10000.
Additional Driver :
10000.
Driving licence :
To drive to Togo without a Togolese permit, you need an international driving license, but license issued by some countries, such as France, are also recognized.
Cash Rental deposit :
200000.
Chauffeur Driven Service :
6356/jour
12712/night outside Lomé outside Togo
1271/hours if drive after 8pm in Lomé
8475/night outside Togo inside Togo
Tax:
12.50%
Airport Surcharge:
10%.
Age:
The minimum age to rent is 25 years old and the maximum age is 70 years old. Young Driver not available.
Additional Driver:
The price of each Additional Driver is $10 USD per rental day.
Driving licence:
Europcar Trinidad & Tobago accepts all Driving License held for at least three years for all car groups, and drivers over 25 yers old. Authorized copies of Driver’s Licences are Not accepted.
Cash Rental Deposit:
There is a mandatory deposit of USD375 with each rental. This does not represent your extent of liability to the vehicle. Debit cards and Cash are not accepted for deposit.
Credit Cards Accepted:
Europcar Trinidad & Tobago accepts all major cards (Visa, Master Card, American Express). The following are our policies as it relates to credit cards:
The credit card must be valid up to a date no less than two months after the expected vehicle check in date.
The credit card holder must be present at the time of rental and will be required to present valid identification (driver’s licence, passport).
Insurances:
The following is Europcar Trinidad & Tobago policy regarding Liability Waivers and Excess.
1. The Renter will be held responsible for returning the vehicle in the same condition in which it was received and is therefore liable up to the full value of the vehicle.
2. The Renter’s Liability can be reduced by the purchase of Liability Waivers. The basic coverage of Loss Damage Waiver (LDW) is mandatory for all rentals, unless customer can provide evidence that he has alternative form of international coverage. If alternative coverage is presented, customer is responsible for payment of all damages to Europcar Trinidad & Tobago and documents will be provided for the customer to make a claim from his alternative insurer.
3. All Waivers carry an Excess. The Excess amount represents the amount of the Renter’s Liability. The Renter is covered in excess of that amount.
4. Europcar Trinidad & Tobago Does Not offer Zero Excess.
5. Some credit card companies offer Car Rental Insurance to their elite customers. In some instances Europcar Trinidad & Tobago will accept this in lieu of liability waivers. To be accepted, the Renter must demonstrate sufficient proof of applicable coverage. Proof must be provided in writing, in the form of a Proof of Coverage Letter issued by the card holder’s bank and must mention: the specific type of card covered, the max amount of the coverage, the maximum rental duration of the coverage, and must specify that coverage is applicable in Trinidad & Tobago.
a. It is the Renter’s responsibility to provide proof of coverage.
b. In order to use the coverage provided with a credit card, all charges associated with the rental (including deposits) must be placed on that same card. Partial payments with cash or another card is not allowed even if the other card also has coverage. Also, the credit card holder must be named on the Rental Agreement.
If by using the coverage provided by the credit card, the Renter declines the purchase of the Liability Waiver, he/she will still be liable for the full value of the vehicle and must settle all charges with Europcar Trinidad & Tobago and claim back from their card issuer or underwriter.
Delivery / Collection:
Hotel and corporate delivery and pick up during normal working hours FREE.
One -Way rentals:
A) Domestic: Not available
B) International: Not Available.
Fuel:
Our Full Tank Option gives our customers the possibility of returning the vehicle as empty as they want without applying any missing fuel penalty fee, this option is great for customers who do not want to worry about finding a gas station and fill up the tank at the return time. With this option, you purchase the fuel upfront with your rental at a discounted fee.
If fuel is not purchased with the rental, you will be expected to return the vehicle with no less fuel than received. If the vehicle is returned with less fuel then a refueling charge will be applied.
Other Services:
Child Seat Baby, Child Seat Infant, Child Seat Toddler, Child Booster Seat
Chauffeur Driven Service:
Details are available from Europcar Reservation Office.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.
Details are available from Europcar Reservation Office.
Tax :
All rates and fees include 19% VAT.
Airport Surcharge :
The airport surcharge is 15,000 Dinars The train station surcharge is 15,000 Dinars
Age :
The renter and the driver must be 21 years old and present a valid identity card or passport and a driving license of at least one year. For the Compact, Intermediate, and Standard car groups, the minimum age is 25 years. For Premium car groups, theminimum age is 30 years Copied documents or faxed documents are not accepted. All drivers under 21 must pay extra for the young driver for the Mini, Econmic and Helite categories All drivers under the age of 25 must pay extra for the young driver for the Compact, Intermediate and Standard categories. All drivers under the age of 30 must pay a supplement for the young driver for Premium categories.
Young driver :
20,000 Tunisian Diners per day, not more than 600,000 Tunisians Dinars per rental.
Additional Driver :
12,000 Tunisian Dinars per day, no more than 360,000 Tunisian Dinars per hire, there can be only one additional driver per contract.
Driving licence :
Minimum Driving License period for MBMR-MDMR-MDAR-EDMR-EWMR-HDMR: 2 years For CMDR & CDAR: 3 years For IDAR-IFAR-SMDR-PDAR-PVMD: 5 years.
Cash Rental deposit :
We accept all major credit cards: Visa and MasterCard and all Europcar payment and cash payment is allowed. Cash deposit is allowed. Cash or debit cards are not accepted by Europcar Tunisie as a method of payment.
Credit Cards Accepted :
We accept all major credit cards: Visa and MasterCard and all Europcar payment methods is allowed.
Insurances :
Excess If CDW and THW are purchased or included in the tariff, the maximum liability of the renter in case of damage or theft to the rented vehicle is the amount of money called "Excess". This limitation is subject to the tenant's obligation to inform the Europcar office within 12 hours of the event and to provide the police documents for the accident. Basic insurance Liability is included in the rental cost and the car is covered according to Tunisian law. A copy of the document is available in the car for inspections. Damage Damage Waiver / CDW / can be purchased or included in the rental rate and limits the renter's liability to the base excess. Collision insurance does not cover tires, windshields, goggles, underbody and missing parts. Flight Waiver / THW / can be purchased or included in the rental rate and limits the renter's liability to the basic excess. Individual accident insurance / PAI / 20,000 Tunisian Dinars TTC per day - in case of personal injury due to an accident, the insurance covers an allowance of up to 50,000 Tunisian Dinars per passenger in the rental car, including the driver. Super Personal Accident Insurance / SPAI / 40,000 Tunisian Dinars TTC per day - in case of bodily injury due to an accident, the insurance covers an allowance of up to 100,000 Tunisian Dinars per passenger in the rental car, including the driver. Super Collision Damage Waiver / SCDW Super Collision Damage Waiver / SCDW- reduces the excess to 50% of the initial value only in case of damage but does not cover the windshield, lights, tires, goggles and underbody of the vehicle. Super Theft Waiver vs. Flight Flight / STHWSuper Theft Waiver vs. Flight Theft / STHW - reduces the excess to 50% of the initial value only in case of theft. All Super Covers are in Tunisian Dinars per day and are not refundable. NB: The payment of one of the super insurances does not relieve the renter of the obligation to obtain and provide Europcar Tunisia with a written report from the police in case of damage or theft.There is no cover and the tenant must pay the total amount of damages or losses in case of: - Damages or theft are reported only up to 12 hours to Europcar Tunisia and immediately to the police and a police report or reference number obtained; - Loss of windshield wipers, antennas, car emblems, mirrors, neglected windows, rims; - Damage or loss of interior parts; - Any event resulting from the abuse of alcohol or drugs; - Damage to the rented vehicle due to off-road driving; - Any unauthorized repairs;
Delivery / Collection :
Paid but with additional fees. Available only on request. For more information, please contact our booking department at booking@europcar.com.tn
One-Way Rentals :
1) Domestic: One-way and domestic rentals are allowed and for an additional fee. There is a minimum rental of 1 day per rental. If the domestic one-way is not allowed, the amount of the penalty is 200.00 Euro. 2) International: If the international one way is not allowed, the amount of the penalty is 25.000.00Euro.
One-Way Rentals :
The car is rented with full tank and the fuel consumption is the tenant's responsibility. A refueling fee of 35,000 Tunisian Dinars plus the missing fuel surcharge plus 25% will apply if the vehicle is not returned with the full tank There is an option to pre-pay for fuel at the beginning of the lease at the price of the service stations. Additional charges will apply if the driver recharges the car with bad fuel. The charge is: 250,000 Dinars plus the costs for a fuel tank, plus any expenses for the damage of the car. It is the responsibility of the renter to check the water and oil levels as well as the tire pressure and the damage caused by the negligence of these is not covered and would be considered as improper use of the vehicle.
Other Services :
Baby seat 15,000 Tunisian Dinars per day, no more than 225,000 Tunisian Dinars per rental. In case of loss or theft, the baby seat will be charged 300,000 Tunisian Dinars Navigation system 35,000 Tunisian Dinars per day, no more than 525,000 Tunisian Dinars per rental. In case of loss or theft, the GPS will be charged 800,000 Tunisian Dinars. For missing parts such as charger, holder or bag missing navigation 50,000 Tunisian Dinars fees will apply.
Restriction Of Use :
The minimum rental period is 24 hours with a grace period of 29 minutes. If the delay is greater, a full day fee will apply. Outside rental hours - we respond to late bookings. For rentals in all resorts from 00:00 until 06:59 and from 22:01 until 23:59, a fee of 50,000 Tunisian Dinars will apply.
Chauffeur Driven Service :
On request
Specific notes :
Option and additional fees: Lost vehicle documents: a fine of 500,000 Tunisian Dinars will be applied.
Car keys lost: a fine of 500,000 will be applied.
Administrative costs in the event of an accident: In the event of an accident, a non-refundable fee of 50,000 Tunisian Dinars is deducted to cover the administration costs, regardless of the driver's liability and the applicable guarantees.
Lost/stolen Parking ticket: In case of loss/theft of a parking ticket at the airports where Europcar Tunisie is present, the renter must pay a non-refundable fine of 30,000 Dinars including tax.
IMPORTANT: Please note that according to Tunisian law, the authorities have the right to seize the vehicle's registration card if the lessee has consumed alcohol or intoxicants while he was in possession or driving the rented vehicle. In the same way, the driving of the vehicle without the rental contract or if the vehicle is driven by a person not served on the rental contract, in such cases, the tenant will be charged a fine of 500,000 Tunisian Dinars.
Cross border authorization: Strictly forbidden in Tunisia, the amount of the penalty will be 25.000 Euros.
Outside rental hours: we respond late bookings. For rentals in all resorts from 00:00 until 06:59 and from 22:01 until 23:59. A fee of 50,000 Tunisian Dinars will apply.
Traffic violation fines: If traffic violation fines are received, an administrative fee of 100,000 Tunisian Dinars plus the penalty amount will apply.
Rates: Rates are in Tunisian Dinars and include unlimited mileage, Collision Damage Waiver insurance, anti-theft and 19% VAT.
Credit card authorization: When you arrive at the rental location, you will be asked to leave a deposit for your rental. The deposit amount will be authorized on your credit card but not debited from your account. The deposit is intended to cover additional costs. The deposit amount is calculated as follows:
-
3,000 Tunisian Dinars for the Mini and Economic categories
-
4,000 Tunisian Dinars for the Helite categories
-
5,000 Tunisian Dinars for the Compact categories
-
6,000 Tunisian Dinars for Intermediate and Standard categories
-
10,000 Tunisian Dinars for the Premium categories
Plus the fees payable by the driver at the counter.
The amount of the deposit PRE-AUTHORIZATION will be blocked on the credit card of the customer to cover the possible accidents, incidents, fines of the circulation: the same will be automatically released in 2 weeks as long as no traffic fine has been recorded on the customer's rental (Europcar is not liable for any difference between the blocked amount and the paid-up amount resulting from the fluctuation of exchange rates and other possible bank charges).
Accident: In case of damage or accident to the car, an accident report must be completed. If this document is not delivered to the rental agency within 24 hours, the renter is responsible for all damages. Obtaining this document is the responsibility of the tenant.
Use of the vehicle policy: The renter must keep the rented vehicle in a clean, safe and healthy condition. Otherwise, fees may apply up to 500,000 Tunisian Dinars. At the time of rental of the vehicle, the cost of unreported damage as well as damage without police report would be fully charged to the renter's account. Our vehicles are not allowed to be used to travel outside ordinary tarmac roads; the customer will be responsible for paying all damages, necessary repairs and towing costs. The renter undertakes not to allow anyone to drive the rented vehicle unless authorized by Europcar. The renter agrees that neither he nor any of the additional drivers listed will use the vehicle to push, pull or tow objects, to teach driving, to rent the vehicle. Lessors who do not respect these conditions will be held responsible for all costs resulting from damages, fines and other charges.
Check-out and registration of the vehicle: Europcar will proceed to a check-out state and a check-in status of the vehicle at the time of delivery or reception of the vehicle to ensure the conditions and status of the vehicles rented. Any anomalies that are not served on this state will be the responsibility of the renter.
Vehicle returns: Early returns:
-
If you return the vehicle before the return date and time indicated on the Rental Agreement, the Rental Period will end when you return the vehicle to the Europcar Agency and after delivery of the vehicle keys to an Europcar Agent.
-
If you have prepaid at the booking stage, we will not refund the prepaid or unused daily rental
-
If you paid the rent at the time of the delivery of the vehicle and you return the vehicle earlier, you will be entitled to a refund but the price of the rental may change depending on the duration used as Europcar Tunisia applies a decreasing rate depending on the number of days of rentals.
Lost objects: Eurocpar Tunisie is not responsible and declines any responsibility for all the objects forgotten in the vehicle, the customers must check not to have forgotten anything in the car at the time of the return.
Return failure: If you have extended the rental period and we do not hear from you during a 12 hours delay in return delay, we will consider the vehicle stolen and report it to the police. We will use all legal means to recover the vehicle (which may include repossession or application for a court order requiring you to return it and / or pay us an amount equal to the market value of the vehicle).
Tax :
20%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
22 or 26 years, according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two years.
Cash Rental deposit :
Cash Rental Deposit not available. By Credit card only.
Credit Cards Accepted :
American Express, Diners Club, Eurocard, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection :
|
Available. Details are available from Europcar Reservation Office.
|
One-Way Rentals :
A) Domestic : Available between all Europcar stations. B) International : Not Available.
Other Services :
Child Seat Baby, Child Seat Toddler, Child Seat Infant, Luggage Rack, Car Phone. Available from October till March : Snow Chains.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Available on request. Details are available from Europcar Reservation Office.
Tax :
18%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 or 22 years, according to the car group.
Additional Driver :
Available, With the consent of the renter, the vehicle may be driven by other persons.
Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two or three years.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
Visa.
Insurances :
Details are available from Europcar Reservation Office.
Delivery / Collection :
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available between Europcar stations.
B) International : Not available.
Other Services :
Details are available from Europcar Reservation Office.
Restriction Of Use :
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Available.
Tax :
20%
Airport Surcharge :
18 EUR incl TAX
Age :
23 year old is the minimum age to rent a car
Additional Driver :
6 EUR per day or max 30 EUR per rental incl. TAX
Driving licence :
Held for at least two years.
Cash Rental deposit :
600 EUR in card authorisation, no cash accepted
Credit Cards Accepted :
American Express, Diners Club, Mastercard, Visa.
Insurances :
Basic insurance is included in the rate with 900 or 1200 EUR excess excl.TAX
Delivery / Collection :
18 EUR within the city limits incl. TAX
One-Way Rentals :
1) Domestic: 120 EUR incl TAX 2) International: n/a
Restriction Of Use :
Cross border in only in case of proir written approval
Chauffeur Driven Service :
Airport transfers from 24 EUR incl. TAX
Fuel :
Europcar vehicles are provided with the full tank and have to be returned with the same amount If returned with less fuel 1 litter is 2 EUR
Tax :
None.
Airport Surcharge :
None.
Age :
21, 23 or 25 years, according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Resident Customers: All the Resident customers must hold a local driver licenses
Visitors (visit Visa) - All the visitors from the below countries are allowed to driver in the UAE with their local valid driving license :
UK,USA, FRANCE, JAPAN, BELGIUM, HOLAND , SWITZERLAND, DENAMARK , AUSTRIA , IRELAND , SWEDEN, GREECE, GERMANY , ITALY, NORWAY, TURKEY, CANADA, POLAND , REPUBLIC OF KOREA, FINLAND, REPUBLIC OF SOULD AFRICA , AUSTRIALIA, NEW ZELAND AND ROMANIA
Note: The customer must hold a passport and driver's license from the same country.
Visitors from Korea, Japan, Turkey & Greece: Visitors from the republic of Korea, Japan, Turkey and Greece are requested to have a translation of their licenses approved by the council / Embassy.
Visitors (other countries): Visitors from other countries must bring their international Driver License to driver in UAE
GCC Visitors (Original GCC ID): Visitors Original ID GCC allow for them to driver with their driver licenses in UAE
GCC Visitors (Foreigner ID): Visitors Not original ID GCC allows for them to drive with GCC Driver license, if their resident visa in GCC is valid and they are entering the UAE with Visit Visa.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Diners Club, Euro Card, Master Card, Visa.
Insurances :
Deductible Collision Damage, C.D.W., S.C.D.W. and P.A.I.: Charges may vary by station and by car group.
Details are available from Europcar Reservation Office.
Delivery / Collection
Available Within and Outside City limits.
One-Way Rentals :
A) Domestic : Available between Europcar stations.
B) International : Not Available.
Other Services :
Child Seat Baby, Child Seat Toddler, Child Seat Infant, Navigation System
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Available on Request. Details are available from Europcar Reservation Office.
Click here to download Terms and Conditions for United Kingdom
The UK Terms and Conditions of Hire (which we’ll refer to as ‘T&Cs’ from here onwards) together with the supplementary information that is contained in these UK specific website terms will apply to all rentals that start in the UK.
A copy of the UK T&Cs will be attached to your confirmation email (if you are booking online or via our Reservation Centres) or, if you haven’t pre-booked online or by phone, you will receive a copy when you collect your vehicle or when it is delivered to you (whichever applies). The T&Cs should be read in conjunction with the supplementary information that is provided below in this UK specific website.
If you are booking a car through the UK website for a rental in a different country please refer to the terms and conditions of hire in the country where you are heading because it is those terms that will apply to your rental. They will be different to the UK T&Cs and the supplementary information provided below due to local legal requirements.
PLEASE NOTE THAT UNLESS YOU HAVE EITHER SIGNED THE RENTAL AGREEMENT TO ACCEPT THE VEHICLE OR TAKEN POSSESSION OF THE VEHICLE WITHOUT SIGNING A RENTAL AGREEMENT THERE IS NO CONTRACT BETWEEN US.
- If you would like to contact us please CLICK HERE.
Age:
The minimum age generally to rent a vehicle from us is 22. The age policy may vary at certain Europcar Branches and any such variation will be indicated during the booking process. Section 2.3.4 (Who can drive the Vehicle?) of the T&Cs gives further details of our age policy and the young driver surcharge.
There is no maximum age restriction to driving one of our vehicles except in the following locations where the maximum age is 75 years: Plymouth, Exeter, Taunton, Pembroke, Carmarthen and York
Driving Licence:
UK and Northern Ireland Driving Licence holders must
· have held a full and valid driving licence for a minimum of 12 months except for rentals starting from Plymouth, Exeter, Taunton, Carmarthen, Pembroke, Aberystwyth and Llanelli when the full and valid licence must have been held for a minimum of 2 years prior to picking up the vehicle; and
· satisfy the following endorsement restrictions (because this will dictate whether or not we can rent a vehicle to you or allow you to drive it):
|
UK Driving Licence Endorsements
|
Acceptable?
|
|
UK Licence: UT10/20/30/40/50
(N. Ireland Licence: 50.08.290, 50.08.295)
|
NOT ACCEPTABLE
|
|
Any licence with two or more periods of disqualification
|
NOT ACCEPTABLE
|
|
Any licence with one period of disqualification or
Any licence with no periods of disqualification
|
ACCEPTABLE ONLY AFTER 5 YEARS FROM DATE OF OFFENCE
|
|
Any licence with one period of disqualification of less than 6 months
Or
Any licence with no periods of disqualification
|
Refer to specific Endorsement Codes below
|
|
DD10/20/30/40/50/60/70/80/90
DG10/40/60/80/90
DR10/20/30/31/40/50/60/70/80/90
(41.04.001, 41.04.002, 50.08.018, 50.08.123,
50.08.124, 50.08.125, 50.08.126, 50.08.127,
50.08.129, 50.08.130, 50.08.132, 50.08.133,
50.08.136, 50.08.139, 50.08.142, 50.08.201)
|
ONLY ONE DD/DG/DR ENDORSEMENT ALLOWED
DD ENDORSEMENT - ACCEPTABLE ONLY AFTER 4 YEARS FROM DATE OF OFFENCE
DG/DR ENDORSEMENT - ACCEPTABLE ONLY AFTER 3 YEARS FROM DATE OF OFFENCE
|
|
CD40/50/60/70/71
(50.08.204, 50.08.208, 50.08.212)
|
ACCEPTABLE ONLY AFTER 5 YEARS FROM DATE OF CONVICTION
|
|
BA40/BA60/CD80/CD90/IN10/MR19
(50.08.019)
|
ACCEPTABLE ONLY AFTER 4 YEARS FROM DATE OF OFFENCE (IN10) / CONVICTION
(REMAINDER)
|
|
MR09/MR29
|
ACCEPTABLE ONLY AFTER 3 YEARS FROM DATE OF CONVICTION
|
|
All Other Codes
|
ACCEPTABLE
|
|
NOTE: These restrictions apply to endorsements recorded on UK and Northern Ireland Driving Licences and will be considered in the order they are listed (e.g. if a licence has two or more periods of disqualification it is not acceptable even if the two corresponding endorsement codes are both acceptable on their own)
|
and
· provide validation of their driving record each time they hire a Vehicle from us to drive in the UK. To do this they will need to use the DVLA online service “Share Driving Licence” (at https://www.gov.uk/view-driving-licence) to view and create a one-time passcode. To obtain the passcode the driver will be required to supply his/her driving licence number, National Insurance number and home postcode
If a driver is unable to obtain a passcode online then s/he should call the DVLA Customer Contact Centre on 0300 083 0013 (Mon - Fri 9am - 5pm). If this is not possible then provided the driver brings their National Insurance number with them when picking up a vehicle we can help them try to obtain the passcode by giving them access to Share Driving Licence.
For more information around the driving licence changes and guidance on using ‘Share Driving Licence’, drivers can visit: https://www.gov.uk/government/news/driving-licence-changes
Holders of the old style UK paper licence must also provide a Share Driving Licence passcode together with an additional form of photographic ID which can be a Full Valid Passport, an Armed Forces ID Card or a Police Warrant Card. No other form of identification will be accepted.
Non UK driving licence holders must provide:
· a full and valid driving licence which has been held for a minimum of 12 months. It must be clearly identifiable as a driving licence; entitle the licence holder to drive the category of vehicle they wish to rent from us and valid for use in the UK. If these conditions cannot be met then an International Driving Permit1 will be required (as well as your home driving licence);
and
· the following additional documentation: (i) Passport; and (ii) proof of entry into /exit out of the UK (e-tickets acceptable) 2.
1 If a Chinese driving licence is not accompanied by an International Driving Permit then we can accept a notary translation instead If your home country doesn’t issue International Driving Permits then a Letter of Endorsement issued by your home country Embassy or Consulate is acceptable.
2 Please note that section 2.3.3 of the T&Cs states that non-UK driving licence holders will be required to provide a second and additional ID document that shows their home address (eg., a utility bill). This is no longer required.
Additional Driver:
A car or van may be driven by other persons provided we give our consent and they meet the qualifications set out in section 2 (Who can rent and who can drive?) of the T&Cs. All drivers must meet our standard qualifications as set out in the T&Cs and provide a current Share Driving Licence passcode. A daily charge for each additional driver during the rental period may be levied. You will be advised of the cost for this during the booking process.
Animal Policy:
We do not allow any animals other than Assistance Dogs to be transported in our vehicles.
If you are travelling with an Assistance Dog we draw to your attention that we do not supply dog guards or any other form of animal restraint for our vehicles and you are therefore responsible at all times for the behaviour and well-being of your dog. This responsibility includes ensuring that the dog is suitably restrained at all times so that it remains safe; it does not distract the driver or cause risk or injury to you or any other passengers sharing the vehicle with you.
Please Note that we do not under any circumstances accept liability for damage suffered by the vehicle or for injury caused to the dog or to you or the driver or to any passengers as a result of your failure to keep the dog appropriately restrained and/or controlled.
In addition you are required to return the vehicle to us in the same condition as it was at the start of the Hire Period (fair wear and tear excepted). If it is returned to us in a dirty or messy and/or damaged condition to the extent that it will require specialist cleaning and/or repair before it can be rented to the next customer then you will be liable for the special cleaning/valet charge described in the Tariff Guide attached to the standard terms and conditions of hire (T&Cs).
Cancellation, Modification, Refund and No Show Policy:
This relates to situations where you may wish to cancel or modify your rental. Our policy for this is described under section 16 (What if I want to cancel or modify my booking?) of the T&Cs
Deposits:
In addition to the cost of the daily rental charge you will be required to leave a security deposit. This is explained in more detail under sections 9.1 (What are the other fees/charges that I may have to pay?) and 19 (Must I pay a deposit before picking up the vehicle?) of the T&Cs.
You can also review how the deposit is calculated at the following address on this website http://www.europcar.co.uk/terms-and-conditions/deposit-policy
Payment methods:
These are described in section 2.1.2 (Who can rent?) of the T&Cs.
Invoice:
You will receive a final invoice once all elements of your rental have been settled. You will pay or be charged the full amount in one or in several lots as agreed between us.
If you book a vehicle online:
· You may decide to prepay for your booking, for example, the daily rental charge of the Vehicle and accessories for the Hire Period and for any additional services or products. Your means of payment will be debited by the agreed amount but you will not receive an invoice for that prepayment as the confirmation email will be deemed the receipt for this. Once you have returned the Vehicle to us then we will establish whether any additional fees or charges apply and will supply an invoice to show the entire cost of the Hire Period. This invoice will be sent to you via email.
· If you decide not to prepay for your booking, you will be charged at the time you pick up your Vehicle for the amount of the rental charges for the Vehicle plus the deposit and for any accessories or additional services or products or additional Drivers or protections you decide to take out before you take the Vehicle away. The cost for this will be shown on the Rental Agreement and will be agreed with you before you sign the document. Any additional fees or charges will be charged, if applicable, when you return the Vehicle (if they can be calculated at that time) and we will supply an invoice to show the entire cost of the Hire Period. This invoice will be sent to you via email.
· If you have incurred extra costs such as fines or tolls or caused damage and/or loss to the Vehicle and/or accessories then we will charge you at a later date, together with any associated administrative charges if, after the Hire Period has terminated, we become aware of them.
Insurance and Protection Provisions:
These are described in full under section 26 (Europcar insurance and protection provisions) of the T&Cs
Delivery & Collection -
‘Deliver & Collect’ is our nationwide delivery and collection service that is available for cars, vans and our Selection range of cars. For a small fee and for your convenience we will Deliver to and/or Collect a vehicle from your home or your place of work or a hotel (although there are some geographical restrictions).
-
Available at all UK Europcar branches excluding airports, London Barking, London Woodford Green, London Excel, London Enfield, London Croydon, Bolton, Manchester Trafford Park, and Manchester Picadilly Railway Station
-
Deliver & Collect is provided subject to the following conditions:
· Payment for the full cost of the hire must be made at the time of booking
· Deliver & Collect must be booked at the same time as you make your booking and you must provide an accurate contact number.
· Cost for Deliver & Collect:
· Up to 3 miles from Europcar Branch: £5 (each way)
· Over 3 miles from Europcar Branch: £5 + £1.95/mile thereafter (each way)
· Same day delivery and or collection surcharge: £15 for up to 3 miles + £1.95 per mile thereafter (each way)
· Deliver & Collect is available:
· Monday to Friday 9-6pm
· Saturday 9-1pm.
· Sunday not available.
Deliver:
· Minimum booking notice
· Cars: 2 working hours for home address and 24 working hours for business address.
· Selection vehicles and vans: 48 working hours.
· All bookings will be confirmed by the Europcar Branch and we will Deliver the vehicle within 1 hour of the time that was agreed when you made your booking. You must ensure you are available to accept delivery of the vehicle and to sign the Rental Agreement.
· If we Deliver to
· Your home address: the address must be the same as both the payment card you used to make the booking and your driving licence and you must be available to accept delivery of the vehicle and to sign the Rental Agreement.
· Your business address or an hotel: then you must give us 24 working hours notice and we will require proof of your home address (as above), and either proof of your employment at the premises or your status as a guest (at the hotel) at the time of delivery and you must be available to accept delivery of the vehicle and to sign the Rental Agreement.
If you are unable to provide us with the required information then we may refuse to leave the vehicle or we may ask you to complete the transaction at the Europcar Branch.
Collect
· We will Collect a vehicle from a home address or a business or an hotel address.
· You must be available to inspect the vehicle with us and to sign the collection paperwork when we come to Collect the vehicle
· All bookings will be confirmed by the Europcar Branch and we will Collect the vehicle within a 2 hour time-frame based on your selected time at the time of making the booking.
· If we Collect a vehicle from an address that is different to the Deliver address then a one-way charge may be incurred. The cost of the one-way charge will depend on the distance between the Collect address and the original hire Europcar Branch. You will be notified of this one-way charge during the booking process.
Fuel and Refuelling Policy
All vehicles are supplied with a full tank of fuel and you are responsible for the consumption of all fuel from the point the vehicle leaves the Europcar Branch.
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If you collect the vehicle from the Europcar Branch and you return it to a Europcar Branch yourself then, unless you have taken the Full Tank Option (see section 18.2.2 of the T&Cs), you must return the vehicle to us with a full tank of fuel (see section 18.2.1 of the T&Cs ‘Full to full’ option). If you haven’t taken the Full Tank Option and you don’t return the vehicle with a full tank of fuel then we will charge you for the missing fuel at the national average litre price published by the RAC at the following website address: https://www.rac.co.uk/drive/advice/fuel-watch/ plus a Refuelling Charge (per litre) as shown in the Tariff Guide
-
If you choose our Deliver & Collect service then you are responsible for the fuel we use to Deliver and the fuel we use to Collect the vehicle.
o The vehicle will leave the local Europcar Branch with a full tank of fuel
o Unless you have taken the Full Tank Option (see section 18.2.2 of the T&Cs) you are responsible for leaving the vehicle for us to Collect it with a full tank of fuel. If you don’t (and you haven’t taken the Full Tank Option) then we will charge you for fuel used to top up the fuel tank when we have returned it to the Europcar Branch (so this will include the fuel used by us when we Collect the vehicle). This top-up of fuel will be charged at the national average litre price published by the RAC at the following website address: https://www.rac.co.uk/drive/advice/fuel-watch/ plus a Refuelling Charge (per litre) as shown in the Tariff Guide
o If your collection point is within 5 miles of the local Europcar Branch, you will not be charged for any fuel used. Outside of this 5 mile radius you will be charged in line with the refuelling policy described in the paragraph above for all fuel used by us when we Collect the vehicle.
o We reserve the right to suspend, cancel or amend our Deliver & Collect service at any time without giving prior notice.
o We reserve the right not to Deliver a car if you do not agree, or fail to comply, with any of these conditions
-
You can find full details of the refuelling policy under section 18 of the T&Cs (‘What is the Fuel Policy?’)
Model Choice
Make sure your trip gets off to a smooth start with Europcar UK's Model Choice service.
Drive away in the make and model you choose!
In the event that Europcar is unable to provide the vehicle that you requested, due to mechanical issues or late returns from previous customers, you will either be offered an upgrade (if available) or the option to take a similar vehicle of the same category with a refund of the cost difference that you paid for your requested model, or a full refund.
One-Way Rentals within the UK
One-way hires are permitted between all Europcar Branches. One-way hire fees vary but apply to all one-way hires. The fees are included in the price quoted during the booking process (if you booked online or by phone through our reservation centres) or it can be provided by the Europcar Branch where you picked up your vehicle.
Baby and Child Seats
It is the law in the UK that all children under three years old must use an appropriate child restraint ("baby seat") when travelling in any vehicle and that all children aged three or more years old and up to 135cm (approx 4ft 5in) in height must use an appropriate child restraint ("booster seat") when travelling in a vehicle.
· You, as the driver, are responsible for ensuring that children under 14 years travelling in the vehicle use either a seat belt and/or the appropriate child restraint. .The penalty for offenders is a £30 fixed penalty notice or a maximum fine of £500 if a case goes to court.
· You may hire a baby seat and/or a booster seat at the daily rate set out in the Tariff Guide attached to the T&Cs. Please ask for details at your local Europcar Branch, or alternatively you can add this product to your booking via the 'add extras' button when selecting your vehicle.
Please note that whilst we can supply these seats we won't be able to fit the seat for your child. This is always your responsibility.
Travelling abroad:
Subject to certain restrictions a limited selection of our cars and vans may travel outside of the UK provided that:
· the vehicle will enter only the countries listed below;
· you have our prior consent; and
· you are carrying a valid VE103B 3 form; and
· you have purchased our Europdrive Pack 4.
A Green Card is not necessary.
You must contact your Europcar Branch either at the time of booking or at the point of checkout and before travelling to ensure your vehicle is not subject to any restrictions and to obtain the relevant consent. Please note that without the correct documentation (a valid VE103B form), you could be turned back from the border or the vehicle may be impounded or you may be subject to, and liable for, a considerable charge.
The charge set out in the Tariff Guide attached to the T&Cs will be made for our Europdrive Pack and is payable by all customers that we agree may take their rental vehicle for travel to or in any of the following countries :
- Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Iceland, Republic of Ireland 5, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Portugal, San Marino, Spain, Sweden and Switzerland.
Please note that no other countries are permitted travel areas for our rental vehicles
3 A VE103B form is the ONLY valid document giving owner’s permission to take a vehicle outside of mainland UK and acts as a duplicate of the Vehicle Registration Document. No letters or other documents should be used. The VE103B form is provided by the Europcar Branch at time of pick up or later by arrangement.
4 Europdrive Pack: Provides cover to ensure that both you and the car or van can be recovered in the event of the car or van becoming un-drivable as the result of an accident or through mechanical failure. You are responsible for ensuring the Vehicle has the correct equipment to comply with local driving regulations in the country you will be driving the Vehicle through or within
5 Relating to travel from Northern Ireland into the Republic of Ireland: All cars on Europcar’s Northern Ireland fleet are fitted with tracker devices. These devices will provide information on any vehicles that have crossed the border from Northern Ireland into the Irish Republic. If the tracker shows that our vehicle has crossed the border at any time during your rental period without our prior knowledge and consent the cost of the VE103B form and Europdrive Pack will be applied retrospectively to your rental.
Tax:
All prices include VAT unless we tell you otherwise.
Verifying Your Identity
Full details of how we verify your identity is set out in section 2.2 (Verifying your identity) of the T&Cs.
Fuel Option:
All vehicles are supplied with a full tank of fuel at start of the hire period. The rules that apply to fuelling and refuelling vehicles in the UK are set out in section 18 (What is the fuel policy?) of the T&Cs.
Lost Property:
Any property placed in the car or van is at your own risk and we take no responsibility for it. Please refer to section 11 (What will happen when I return the vehicle?) of the T&Cs for full details of our policy in regard to loss or damage to any personal belongings.
Fines & Charges
You are liable for the payment of all charges, fees & costs arising from any congestion charge, bus lane penalties, speeding fines, road traffic offence, or parking offence involving the vehicle, including costs from the vehicle being clamped, seized or towed away & any charges/costs (or failure to pay) of the appropriate organisation if & when they ask for these payments together with our administration fee.
Please familiarise yourself with sections 9.3.1 (‘Charges and Fees relating to Fines and Penalties’) and 21.2.4 (‘Use of Personal Information’) of the T&Cs for further information.
Contact Us
We very much hope you enjoy using the vehicle you rent from us. We do, however, appreciate that from time to time things can go wrong. If they do, we’d very much like to hear from you so we can see if there is anything we can do to put things right.
If you feel the need to complain, please contact us by phone on 0371 384 0235 (which will be charged at the standard rate from a BT landline (or similar) but other networks will vary depending on your service provider) or by email to customerservicesuk@europcar.com and we’ll try to resolve your issue.
If you prefer, you can write to us in the UK at James House, 55 Welford Road, Leicester LE2 7AR. Whether you call us or write to us we’ll aim to respond to your complaint within 10 working days of receiving your communication. If we can’t respond in these timescales, we’ll tell you why and let you know when we aim to come back to you.
To download a PDF version of the current US T&Cs, CLICK HERE.
Tax :
23%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 or 25 years, according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office
Driving licence :
Held for at least two or three years, according to the car group.
Cash Rental deposit :
Cash rental deposit not available.
Credit Cards Accepted :
American Express, Diners Club, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group.Details are available from Europcar Reservation Office.
Delivery / Collection :
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available. B) International : Not Available.
Other Services :
Child Seat Baby, Child Seat Infant, Child Seat Toddler.
Restriction Of Use :
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Tax :
15%
Airport Surcharge :
Airport surcharge of 20% of the basic rental
Age :
The minimum driver age is 25 years old Young drivers aged between 18 to 24 inclusive pay 3000 VUV per day & insurance Excess will be increased by 20%. All drivers must have held their license for a minimum period of 5 years. A passport may be required for identification purposes
Additional Driver :
1000 VUV per day, maximum of 3000 VUV per contract
Driving licence :
Driving license must be valid. International Driver's license is not Mandatory.
Cash Rental deposit :
This deposit usually takes the form of a credit card pre-authorisation only, although cash is an option.
Credit Cards Accepted :
Mastercard, Visa, American Express.
Deposit policy :
Total rental estimate+120 000 VUV
Insurances :
A mandatory 1,500vt per day will be added to the basic rental A mandatory Insurance Excess for vehicle groups C & S is 120,000vt, for vehicle group F & L is 150,000vt Excess reduction for C & S Group has an additional cost 20% of the basic rental which makes it to 60,000vt Excess reduction for F & L Group has an additional cost 20% of the basic rental which makes it to 75,000vt
Delivery / Collection :
First 20km radius from the downtown office is free. 1000vt fix charge outside the 20km radius and 100 per kilometre.
Other services :
Child and Baby seats are available upon request of the customer, but depending on availability
Restriction Of Use :
2wd is not allowed to go to unsealed roads and 20Km outside the town of Port Vila, otherwise, the Insurance will be void, and penalties apply
Chauffeur Driven Service :
Not available.
Fuel :
Vehicles are to be issued full of fuel and must be returned full of fuel. in case the vehicle is returned not full of fuel, the renter will be charged with 1,500vt refuelling fee plus the cost of the fuel
Specific Note :
No shows 100% cancellation fee will be charged when we are not notified of cancellation 48 hours prior to the start of the rental
Other conditions :
Other fees that may be payable locally: after hours fee, cleaning (detailing) fee should the vehicle be returned in an unclean condition, fines, infringements and parking charges, administration fee, off road fee, call out fee, etc.
Tax :
9%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
18 years.
Additional Driver :
Available, With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
Visa, Master Card, American Express, Diner Club.
Insurances :
C.D.W., Theft Protection : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available between Europcar stations.B) International : Not available.
Other services :
Child Seat 0-12 month.
Restriction Of Use :
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
None.
Tax :
5%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum Age : 20 years; Maximum Age : 75 years
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least 2 years
Cash Rental deposit :
Cash Rental deposit not available.
Credit Cards Accepted :
American Express, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group.Details are available from Europcar Reservation Office.
Delivery / Collection
Available in and out of city limits.
One-Way Rentals :
A) Domestic : Available between Europcar stations. B) International : Not Available.
Other Services :
Child Seat Infant, Child Seat Baby, Child Seat Toddler, Child Booster Seat, Mobile Phone.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office
Tax :
16%
Airport Surcharge :
None.
Age :
21 or 23 years according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least three years or five years, according to the car group.
Cash Rental deposit :
N/A.
Credit Cards Accepted :
Mastercard, Visa.
Insurances :
Collision Damage Waiver(CDW) and Theft Waiver(THW) are included with all car group (No additional Charges). Super Collision Damage Waiver (SCDW), Super Theft Waiver(STHW), Windscreen and Tyres Insurance (WWI), Personal Accident Insurance (PAI) and Super Personal Acident Insurance (SPAI) are available upon renter request, additional charges apply. Details are available from Europcar Reservation Office.
Delivery / Collection :
Available Within and Outside City limits.
One-Way Rentals :
A) Domestic : Available between all Europcar stations. B) International : Not Available.
Other Services :
Details are available from Europcar Reservation Office.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Chauffeur Driven available on request, additional charges apply. Details are available from Europcar Reservation Office.
Tax :
18%
Airport Surcharge :
Details are available from Europcar Reservation Office
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
Not accepted.
Delivery / Collection :
Available Within and Outside City limits.
One-Way Rentals :
A) Domestic : Not Available.
B) International : Not Available.
Other Services :
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Cars are exclusively rented with chauffeur driven.
Details are availabe from Europcar Reservation Office.
Tax :
15%
Airport Surcharge :
Included.
Age :
Minimum 22 years & maximum age 100 years.
Additional Driver :
US$17.55 per rental
Driving licence :
Held for at least two years.
Cash Rental deposit :
No.
Credit Cards Accepted :
American Express, Visa, Mastercard
Insurances :
Included
Delivery / Collection
Free within a 20 km radius.
One-Way Rentals :
A) Domestic : Between US$161.00 - US$518.0
B) International : Not Available.
Other Services :
GPS unit US$11.50 per day : Maximum US$150.00 Baby seat US$6.90 per day : Maximum US$150.00
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
US$35.10 per day US$7.02 per hour overtime
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