Terms & Conditions

Specific Terms per country

Please consult the specific hire requirements of the country where you will hire the vehicle using the corresponding listbox. Hire conditions per country are subject to change without prior notice. Please check at pick-up time.

Please select a country

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Age:

Minimum age: 21 years. Young Drivers Surcharge may apply where the driver is aged between 21-25 years old. Minimum age for Prestige vehicles is 25 or 30 dependent on the vehicle. The maximum driver age for Pembroke, Carmarthen, Plymouth, exeter, Newquay and Taunton is 75.

Driving Licence:

A full and valid driving licence must have been held for a minimum of 12 months. The new style UK driving licence must be accompanied by its counterpart. The paper counterpart is never acceptable on its own, both parts need to be presented at the rental station when collecting the car or van as stated in Europcar standard terms and conditions.

Additional Driver:

With the prior consent of Europcar, the car or van may be driven by other persons. All drivers must meet the standard Europcar Qualifications, shown above. An additional driver(s) charge may be levied.

Cancellation and No Show Policy:

If you have chosen to pay for the car or van upon collection of your car or van and your travel plans change, you may cancel your booking free of charge anytime up until two hours before your rental is due to start.  If you have given us your ID number when making your booking, or have created your ID during the booking process (this will include giving us data such as your Driver Licence Number and date of birth) then we will guarantee your car or van until close of business on the day your rental is due to start.  Should you fail to pick up your car or van on the day your rental is due to start, or do not cancel with more than two hours notice prior to the time it is due to start, you will be required to pay £35 which will be charged to your credit or debit card to compensate us for having held the car or van for you without any rental transaction taking place.

Standard Deposits:

All rentals are subject to a standard £250 deposit at the time of rental in addition to the appropriate rental charges. These funds will be Authorised* only on all payment types except switch where the card will be charged and refunded after the rental period. Cheques will be cashed.

*Authorised means that the amount is 'marked' against the card but not actually charged to it. The Authorisation therefore reduces the cardholder's available credit as against their approved limit. The amount does not appear on the customer's monthly statement.

Payment methods:

Credit & Debit Cards Accepted:

American Express, Diners Club, Eurocard, MasterCard, Visa, Visa Debit, Solo, and Maestro (issued in UK).

On 28 day rentals, the deposit and first 28 day charge is Authorised* at check out. At the end of 28 days, a charge is made for those days and a further Authorisation taken for the next period (upto a maximum of 28 days)

In all other cases payment will be charged to the payment card along with the deposit at the end of Rental.

Cash / Cheques Payments:

Are only possible for certain vehicle categories at certain locations.  

Refunds:

Cash and cheque deposits will be refunded depending on the condition of the car or van when you return it to us. Cash deposits will be refunded immediately if there are sufficient funds on site. If not a cheque will be sent to the renter at the address shown on the rental agreement. A cheque refund of the deposit, if appropriate, will be sent by Europcar within 10 working days by second class mail to the address shown on the rental agreement.

Note: Refunds may take up to 10 working days to credit in to your bank account/ credit card account.

Insurance and waivers:

Third Party Insurance

Is it included in the rental rate? Yes

What is it? Indemnifies authorised driver(s) and meets minimum UK legal requirements for third party liability.

What are the benefits? Can drive with peace of mind that you are indemnified against any third party liability.

Are there any exclusions? £50m limit applies. Unlimited for Bodily Injury/Death

Collision Damage Waiver

Is it included in the rental rate? Yes

What is it? Reduces the renter's liability from the total cost of the damage (up to the value of the vehicle and including off the road and recovery costs) to the excess amount.

What are the benefits? Can drive with peace of mind that you will not need to pay for the full cost of the vehicle in the event of damage

Are there any exclusions? Damage caused to the vehicle hitting a bridge, car park barrier or other overhead object or damage caused by driver/ renter negligence

Theft Waiver Is it included in the rental rate? Yes

What is it? Reduces the renter's liability from the total cost of the theft, attempted theft or damage as a result of theft or attempted theft (up to the value of the vehicle and including off the road and recovery costs) to the excess amount.

What are the benefits? Can drive with peace of mind that you will not need to pay for the full cost of the vehicle in the event of theft or attempted theft

Are there any exclusions? Not covered if all locks and security devices are not deployed when vehicle is unattended or if the renter is unable to return the key or damage caused by driver/ renter negligence

Risk Reduction Cover &/or Peace of Mind Cover

Is it included in the rental rate? No

What is it? Can be purchased to top up the cover offered by Collision Damage Waiver and Theft Waiver. Reduces the renter's excess to zero. Includes one free additional driver.

What are the benefits? Can save up to £600 in the event of damage or theft and can share the driving on long journeys.

Are there any exclusions? Damage caused to the vehicle hitting a bridge, car park barrier or other overhead object or damage caused by driver/ renter negligence

Risk Reduction Cover Plus &/or Peace of Mind Cover Plus

Is it included in the rental rate? No

What is it? Can be purchased to top up the cover offered by Collision Damage Waiver and Theft Waiver. Reduces the renter's excess to zero. Includes one free additional driver and half price Sat Nav hire.

What are the benefits? Can save up to £600 in the event of damage or theft and can share the driving on long journeys and enjoy Sat Nav Hire at half price.

Are there any exclusions? Damage caused to the vehicle hitting a bridge, car park barrier or other overhead object or damage caused by driver/ renter negligence

Value Cover 

Is it included in the rental rate? No

What is it? Can be purchased as top up to the cover already provided by Collision Damage Waiver ad Theft Waiver. Reduces the renter's liability for the cost of damage to the windscreens, tyres and other glass down to zero. Is not required if Risk Reduction/Peace of Mind Cover or Risk Reduction Plus / Peace of Mind Plus  has already been purchased

What are the benefits? Can drive with the reassurance that you will not need to pay for the cost of any damage to the windscreens, tyres and other glass.

Are there any exclusions? Damage caused to any part of the vehicle other than the windscreen, tyres and other glass or damage caused by driver/ renter negligence

Personal Accident & Baggage Cover

Is it included in the rental rate? No

What is it? Provides cover against personal injury, death, medical expenses and baggage.

What are the benefits? Can claim if unable to work due to death or permanent disability and for loss of baggage

Are there any exclusions? Please refer to customer information guide which can be requested at time of pick up.

 

If you are an in inbound customer into the UK and you choose to use the cover provided by your credit card, you are responsible for compensating Europcar for any damage and or loss of the vehicle and accessories and reclaiming this from your credit card company.

Any inbound Customers declining our Collision Damage Waiver or Theft Waiver will be required to complete a declaration to that effect.

Delivery / Collection:

A delivery and collection service is available at participating rental stations (excludes airports) and this can be booked via our reservations centre or at the rental station.  Charges are as follows (fuel used in delivering and collecting the car or van is not included):

Free delivery and collection is available with weDeliver subject to the following:

• Rental must be 2 days or more
• Delivery and collection is only available for cars
• Delivery to home addresses only
• Free for first 10 miles, with a charge of £1.53 per mile, or part of a mile, thereafter
• A thumbprint of the renter will be taken (see below for more details)

For full terms and conditions and details of participating station please click here. 

Where free delivery is not available, the standard price for home deliveries is £11.75 for the first 5 miles, with a charge of £1.47 per mile, or part of a mile, thereafter.  

One-Way Rentals within the UK:

One way rentals are permitted between all rental stations. One way fees vary and apply to all one way rentals. The fees vary and are included in the quote price.

Travelling abroad:

Overseas Charge  

The Overseas Charge is applicable to all customers travelling to the countries listed in Section 1 and Section 2 and is a one-off fee of £64.99 inc VAT. The Overseas Charge is payable on collection of the car or van or the VE103B (see below) form which ever is later. The Overseas Charge is applied for the provision of the VE103B document and the Green Card, if appropriate, and RAC European Motoring Assistance.

SECTION 1 - EU Countries (including Southern Ireland), Jersey, Guernsey, Isle of Man, Norway, Switzerland, Iceland, Liechtenstein, Gibraltar, Andorra and San Marino

All cars and vans may travel to the countries in Section 1 provided the driver is carrying a valid VE103B form.   A Green Card is not necessary.

A VE103B form is the ONLY valid document giving owners permission to take the vehicle outside of mainland UK and acts as a duplicate of the Vehicle Registration Document. No letters or other documents should be used.

The VE103B form is provided by the rental station at time of pick up or later by arrangement.  

SECTION 2- All countries which are NOT listed in Section 1

Cars and vans are allowed to travel to countries in Section 2 at the discretion of our insurance company. All rentals travelling to these countries should contact our Insurance Department at Leicester 011162492702 for authorisation and the issue of a Green Card.

Please Note: At least 5 working days notice must be given if you are travelling to a country in Section 2, and there will be an additional charge levied at the discretion of Europcar's Insurers. Please note that without the correct documentation, you could be turned back from the border or may be subject to and liable for a considerable charge.

RAC European Motoring Assistance

Customers taking a car or van abroad (including trips to Southern Ireland) must have cover to ensure that both they and the car or van can be recovered in the event of the car or van becoming un-drivable as the result of an accident or through mechanical failure.  THERE IS A SINGLE LEVEL OF COVER IRRESPECTIVE OF DESTINATION OR LENGTH OF RENTAL.

Tax:

All prices include VAT unless otherwise stated.

Thumb Printing:

Europcar is working with UK's law enforcement bodies to help reduce identity theft, vehicle theft and money laundering by asking renters at certain locations and all consumer deliveries to provide a thumbprint on the Rental Agreement on the delivery of the car or van. When the car or van is returned, renters' thumbprints will be destroyed as part of our routine process.

Fuel Option:

All vehicles are supplied with a full tank of fuel at start of rental.  Renters can choose from 3 re-fuelling options which will be advised at the start of the rental and are briefly described below.  Fuel prices are checked and updated weekly according to the national average forecourt price. Fuel used when delivering and/or collecting a rental car or van to and/or from you is the renter's responsibility.

 

Full to Full

If the car or van is returned with a full tank, no refueling service charge will apply.

 

Full Tank Option

With this option, fuel is pre-paid at the start of the rental (at 10p per litre less than the national average**) and re-fuelling is not necessary on return.  No refunds are given for unused fuel at the end of the rental, but a £10 unused fuel voucher will be given if there is more than ¼ tank left on return redeemable against your next rental.

For customers renting for 4 days or more, this option is recommended.

** Prices are checked and updated daily according the national average as published by the www.petrolprices.com

Re-fuelling

If the car or van is not returned with a full tank of fuel or the Full Tank Option is not purchased, Europcar will provide a re-fuelling service the car for you at our standard re-fuelling service charge (which includes the cost of the fuel) of 65p per litre (net of VAT) above the national average (as published by Fleet News) For the current price, please refer to staff at time of rental.

Lost Property:

Any property placed in the car or van is at your own risk and Europcar takes no responsibility for it. You must check you have not left any personal property in the car or van before you return it back to Europcar Any unclaimed property will be disposed of 3 months after the end of the rental period.

Congestion Charges

There are some cities in the UK, for example London and Durham, that charge congestion fees for driving in and through them. You are liable for the payment of such fees."