What should I do if I lose my car keys?
- First, you need to make sure that no one can steal the vehicle with the lost key.
- The emergency management team must then be informed immediately. The further steps, such as towing/securing the vehicle if necessary, will be discussed there.
- A replacement key will then only be sent to a Europcar location. Until the vehicle has been secured, it is essential that you do not move away from the vehicle.