Q: What will happen to my car rental if I suspect I have been infected or have been confirmed as infected with COVID-19 and need to quarantine while I am renting with you?

We&#39;re here to support you. During your car rental period, if you become infected or suspect you have been infected and need to quarantine and therefore cannot return your rented car, please inform us immediately. A 9 day-period must be respected for the car in order to minimize any risk of passing on the infection to other customers and therefore the vehicle will remain with you during this 9-day period, but you will not be charged for the rental from the day you contact us. Please do not touch the vehicle during this period. If you do not inform us of the reasons why the car has not been returned, we may have to charge you for additional days, which is clearly not our intention if you&#39;ve been infected or quarantined.

Question 1

Can I move through any country of the European Union with this vehicle?

Accepted Answer

Under no circumstances can our vehicles be taken off the island of Ireland. Vehicles may travel into Northern Ireland and you must inform us of this on collection of the vehicle as charges may apply. Customers should follow local authority guidance or travel restrictions. Our standard policy and charges for one-way hires for drop off in different stations applies.

Question 2

Am I sure I won&#x27;t be contaminated by renting one of your vehicles. Do you put in place a special preparation of the vehicles?

Accepted Answer

All our vehicles are cleaned before hire and we have implemented additional cleaning measures including sanitising surfaces within the vehicle.

Question 3

What will happen to my car rental if I suspect I have been infected or have been confirmed as infected with COVID-19 and need to quarantine while I am renting with you?

Accepted Answer

We're here to support you. During your car rental period, if you become infected or suspect you have been infected and need to quarantine and therefore cannot return your rented car, please inform us immediately.

A 9 day-period must be respected for the car in order to minimize any risk of passing on the infection to other customers and therefore the vehicle will remain with you during this 9-day period, but you will not be charged for the rental from the day you contact us.

Please do not touch the vehicle during this period. If you do not inform us of the reasons why the car has not been returned, we may have to charge you for additional days, which is clearly not our intention if you've been infected or quarantined.

Question 4

Do you have any insurance that covers cancellations in case of force majeure or contingencies as confinement ?

Accepted Answer

The insurance has to be contracted by customers to cover their risks. However, due to the situation, we have implemented a new Safe & Flex policy. Europcar provides both flexible adjustments and cancellation free of charge for all of our customers. Enjoy free and unlimited modifications; In order to offer you maximum flexibility, Europcar has decided not to charge cancellation fees for certain destinations (Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Norway, Portugal, Spain, Switzerland, United Kingdom). All cancellations of bookings for pick ups until 15.03.2021 are free of charge until pick up time.

Question 5

Contact our call centers

Accepted Answer

IRELAND : +353 1 8122880 or via e-mail reservations@europcar.ie

FRANCE : 0825358358 or via e-mail reservationfr@europcar.com

SPAIN : 911 505 000 or via e-mail reservations.es@europcar.com

UNITED KINGDOM : 0371 384 1007 or via e-mail reservationsuk@europcar.com

ITALY : 199307030 or via e-mail europcarres@europcar.com

PORTUGAL : 219407790 or via e-mail reservas@europcar.com

BELGIUM : 23489212 or via e-mail reservations.belgium@europcar.com

FINLAND : 403062444 or via e-mail reservations@europcar.fi

NORWAY : 81551800 or via e-mail post@europcar.no

LUXEMBOURG : 404228 or via e-mail europcar@europcar.lu

DENMARK : 89331133 or via e-mail Reservations@europcar.dk

AUSTRALIA : 393306160 or via e-mail reservations@europcar.com.au

NEW ZEALAND : 33665574 or via e-mail info@europcar.com.au

GERMANY : (040) 520 18 8000 or via e-mail infomaster@europcar.com

USA and CANADA : via email webmaster@europcar.com - Other countries

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FREQUENTLY ASKED QUESTIONS

Can I move through any country of the European Union with this vehicle?

Am I sure I won't be contaminated by renting one of your vehicles. Do you put in place a special preparation of the vehicles?

What will happen to my car rental if I suspect I have been infected or have been confirmed as infected with COVID-19 and need to quarantine while I am renting with you?

Do you have any insurance that covers cancellations in case of force majeure or contingencies as confinement ?

Contact our call centers