Ukrainian crisis – Information for travelers and customers

The ongoing attack on Ukraine by Russian military forces raises a lot of concerns and issues, from a humanitarian standpoint of course, but also in terms of impact on our operations, as a consequence, notably, of the international sanctions taken against Russia and Belarus.
We have created this page to keep you updated on what you should be aware of in case you have a booking scheduled with us OR before you try to book with us.
1. All Ukrainian, Russian, and Belarusian destinations are no longer bookable/available.
2. Crossing the Ukrainian border with one of our vehicles is not possible.
Ukraine is now a warzone: Insurance companies cannot provide any kind of coverage on the entire Ukrainian territory.
3. If you hold a visa, Mastercard, or American Express issued in Russia, or a payment mean issued by a bank banned from swift. (Society for Worldwide Interbank Financial Telecommunications): VTB Bank, Bank Otkritie, Novikombank, Promsvyazbank, Rossiya Bank, Sovcombank, VEB, and Russia's Development Bank (to date).
  • We won’t be able to proceed with your booking, be it directly via our systems or through an intermediary (Expedia, RentalCars, CarTrawler, …).
  • We won’t be able to refund you in case you booked prior to the moment when international sanctions were taken.
  • Please note that we also won’t accept cash, be it in Euros or any other local currency. Besides, in compliance with the international sanctions taken against individuals in the context of the Ukrainian conflict, we won’t be able to serve you if your name appears on one of the lists issued by: the OFAC, the UK, the EU, the UN.

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Solidarity with Ukraine & Ukrainian people

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Over the last days, we received numerous requests from individuals, NGOs, and associations in need of vehicles to support Ukrainian people with food, medicine, or to help them leave the warzones. We were unfortunately unable to give a positive answer to most of them, there were just too many.
As a mobility service company deeply rooted in Europe, we are convinced that the situation calls for solidarity and that every bit of support and help matters.
This is why, in addition to donating at the Group level to the UNHCR (United Nations Refugee Agency), several countries of our network are currently cooperating with local associations and organizations of their choice, all involved in humanitarian actions for the Ukrainian people. Europcar Mobility Group Germany, for example, has provided vans in recent days to deliver food and supplies to refugees and transport them from the Polish border to cities that welcome them. Our Polish franchisee and his teams are also doing an amazing job at supporting their Ukrainian colleagues, as well the Ukrainian population, in every possible way.
If you want to join the international solidarity movement and support Ukraine, we suggest that you donate to the UNHCR: https://www.unhcr.org. With Ukrainian people massively fleeing fights and bombings, the UNHCR is mobilizing resources - and urgently needs donations - to respond as quickly and effectively as possible.